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“Poor service” 2 of 5 stars
Review of El Panama Hotel

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El Panama Hotel
4.0 of 5 Hotel   |   Via Espana 111, Panama City 1753, Panama   |  
Hotel amenities
Ranked #59 of 112 Hotels in Panama City
Panama City, Panama
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Poor service”
2 of 5 stars Reviewed February 26, 2013

Well the staff here are poor in a nutshell. The service at reception and in the pool area is quite frankly very poor! the staff were almost rude in there dealings with us on several occasions. This is no where near a 5 star hotel I´m afraid. I´ve stayed in a quite a few 5 star hotels and the service was 2 star at best. Pool it self is quite nice. Food was ok. I think whoever runs the hotel needs to explain what customer service is and also scowling at the guests for asking for a drink or a menu is not a great idea. Stay at the Riu or HardRock if your coming to town.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PTY1111, Guest Relations Manager at El Panama Hotel, responded to this review, March 1, 2013
Dear Customer
The Hotel El Panama, thank you for choosing us especially in his last trip to Panama.
Your comments are very important to our hotel, for this reason in gratitude; we have taken action and have implemented new theoretical and practical seminars in customer service for our staff, to improve the quality of our service.
Regards,
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604 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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Annandale
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 14, 2013

This was our second stay at El Panama Hotel. The rooms are huge and attractive. I like the white duvets and terrycloth robes. The pool area is lovely and the restaurant was good. The area around the hotel is not attractive but we had no trouble finding cabs.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PTY1111, Guest Relations Manager at El Panama Hotel, responded to this review, March 1, 2013
Dear Guest:
Please receive a warm greeting on behalf of El Panama Hotel´s entire team.
We would like to thank you to choose us, at the same time thanks for write your experiences about our facilities with pleasing references.
We consider it very important feedback, because elevate our mood to invest more human effort to be in memory of those who decide choose us, and make this hotel at home in Panama City
Regards,
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Top Contributor
142 reviews 142 reviews
38 hotel reviews
Reviews in 56 cities Reviews in 56 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed February 9, 2013 via mobile

Big, sprawling place in need of some care. Our group was delayed at reception even though they knew we were coming well in advance of our arrival. Buffet meals good, rooms really dated, air conditioning antiquated, room floor gritty. Location not suitable for seeing the city.

Stayed February 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PTY1111, Guest Relations Manager at El Panama Hotel, responded to this review, March 1, 2013
Dear guest
We would like to thank you for sharing your comments, at the same time offer our apologies for the inconvenience you experienced during your group at the check in. We have implemented new strategies for our groups and are seeing positive results.
Hotel El Panama is being completely remodeled, and we have completed the first stage with a modern lobby, a newly remodeled Molas Restaurant complemented by modern Sushibar. We are also working on our floors, with total renovation to the rooms. We hope you can visit once you have completed the second stage and change the first perception.
Regards,
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VA
Top Contributor
96 reviews 96 reviews
32 hotel reviews
Reviews in 34 cities Reviews in 34 cities
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed February 5, 2013

So I check in at night and the clerk is mean and hostile and does not want to speak english even though she can. I confront her about it and she does back down and becomes more reasonable. The meals are buffet style. The dinner was a little old late when i arrived. the breakfast was better and the lunch buffet was the best. The room is business like and ok. They have a nice pool and center veranda area. They also have an open air lobby which is breezy. The security was aurthoritarian and questioned me which i did not appreciate. they have a nice business center you can use. it's a good location very near the Venuto Casino if you like to gamble. I had a view of the street and front which was ok

Room Tip: rooms facing the pool with terrace look better i think
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  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PTY1111, Guest Relations Manager at El Panama Hotel, responded to this review, March 1, 2013
Dear Guest, thank you choosing us and share your experience during your stay in our hotel. Your comments have caused us to take actions with our staff mainly in terms of customer service, for this reason we are in the process of the new practical and theoretical seminar to hotel staff, and improve the quality of our service.
Regards,
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georgia
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 4, 2013

The hotel is in a good location for what we needed. Yes, there is road construction in the area for the transit system that is scheduled to be completed next year but work was being done during normal hours and did not disturb our waking times.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PTY1111, Guest Relations Manager at El Panama Hotel, responded to this review, March 1, 2013
Dear Guest:
Thanks for sharing with us during your visit to Panama City.
The construction of the subway is a breakthrough road transport and a few months we can enjoy in our country. Whenever decrease noise, because this stage of excavations will be ending. Our apologies on behalf of the hotel and the country as your rest could not be carried out. Hope you can visit us again.
Regards,
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San Antonio, Texas
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 27, 2013 via mobile

All went well from check in to room amenities to friendly staff. Loved the bar ambiance. We had a terrible experience with our tour company. The hotel security took us under their care and made all the calls and didn't quit til we had some satisfaction. Luis joung, the out front guy was amazing! Breakfast buffet and setting was great. Overall, we were very happy with our stay.

Stayed January 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PTY1111, Guest Relations Manager at El Panama Hotel, responded to this review, February 28, 2013
Dear guest
We want to take the opportunity to be grateful of your preference for having chosen our Hotel.
We are very pleased to know that we could meet your expectations. We appreciate your reference to the job performed by our partner Luis John, and it is a pleasure gives him your congratulations.
Regards,
Xenia Amores
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Princeton Junction, New Jersey
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 27, 2013

my two friends and I stayed here from 1/9/13 to 1/12/12.we thoroughly enjoyed our stay here. the hotel was in a great location, very clean and had a beautiful pool area. the staff was wonderful and attentive to all our needs. let me commend ms. Dixon,mr. sequaridad and oyden. great people.

Room Tip: I have to mention that we stayed on the 8th floor and a very loud wedding party was going on and wou...
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PTY1111, Guest Relations Manager at El Panama Hotel, responded to this review, February 28, 2013
Dear Guest:

Please receive a warm greeting on behalf of El Panama Hotel´s entire team.
We wish to thank, for choosing us, also giving us, your time to share your experiences during your stay with our facilities, as well as the evaluation of our staff performance.
Thanks again and on your next visit, please do not hesitate to contact us.
Regards
Xenia Amores
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Panama Hotel

Address: Via Espana 111, Panama City 1753, Panama
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Casino Hotel in Panama City
#18 Spa Hotel in Panama City
#29 Luxury Hotel in Panama City
Price Range (Based on Average Rates): $
Hotel Class:4 star — El Panama Hotel 4*
Number of rooms: 269
Official Description (provided by the hotel):
Welcome to the El Panama, where our luxury hotel in the cosmopolitan city of Panama provides a sublime ambiance of distinction, comfort, and Latin flair. Our location in the heart of downtown puts business travelers right where they need to be, while our comprehensive facilities and high standards of service mean that leisure time is also well spent.Our variety of luxurious accommodations in Panama City provide just the right environment you seek, from spacious guest rooms to suites, Pool Cabanas, and Deluxe Floors which include a complimentary Continental breakfast served daily, high-speed wireless Internet access, and butler service to attend to your every need. ... more   less 
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Also Known As:
El Panama City Hotel
El Hotel Panama City
Hotel El Panama
El Panama Hotel Panama City

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