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“Nice hotel, service recovery not so good” 3 of 5 stars
Review of Bristol Panama

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Bristol Panama
4.5 of 5 Hotel   |   Avenida Aquilino de la Guardia | Bella Vista, Panama City, Panama   |  
Hotel amenities
Ranked #7 of 112 Hotels in Panama City
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
11 helpful votes 11 helpful votes
“Nice hotel, service recovery not so good”
3 of 5 stars Reviewed yesterday NEW

We only stayed here one night after finishing a cruise. Unfortunately, the Electric Company was changing transformers out front of the hotel as such we had to walk from our bus to the entrance (not the hotels fault). We got there early (11AM).and they had been 100% overnight so I didn't expect to get a room where we got there. We left our luggage there and came back around 2, still not ready said 30 minutes. 40 minutes later went to inquire, not ready but they upgraded us to a nicer room (good service recovery). During the afternoon lost power and it came back quickly however TV did not. Waited a while and then went to dinner in the hotel and noticed all the other TV's were working. Went back to room and ours still wasn't, called for service. Maintenance worker came and spent 30 minutes (he didn't speak English and we didn't speak Spanish, so we never knew what the outcome was. Called Guest Services, were told we would get a call back immediately, we didn't. When I checked out the next AM informed Front Desk attendant of TV, he was aware (no apology, no service recovery). Our room rate included a breakfast in the hotel, same on me for not checking to see what time they opened (6:30AM but we had to leave at 6:15). Asked the front desk staff about it and they suggested going early to see if they might have something set out (didn't really have time to do so), good service recovery would have been to offer us a complimentary room service at 5:30).

  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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224 reviews from our community

Traveler rating
    138
    65
    9
    9
    3
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30
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Poulsbo
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Bristol in Panama City is an elegant, top notch hotel. Travelling as a family group, we had 4 beautiful rooms in the tower...all large, immaculate with comfortable beds. It would have been nice to have had two comfortable chairs in the room instead of just one (ours was a double with two queen beds) but that is my only suggestion. I wouldn't exactly call this a boutique hotel...not sure how that term is used in this case. The hotel seemed large and had excellent service but didn't have that certain feel that a boutique hotel usually has (the personal touch where they know your name, etc.). We had a wonderful stay though...the food in the restaurant was really excellent, the breakfast spread was very nice, the lounge was friendly and comfortable. Highly recommend this hotel.

  • Stayed January 2015, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBristolPanama, Gerente at Bristol Panama, responded to this review, 2 days ago
Dear Karen D,

Thank you very much for sharing your great experience and helpful feedback with other travelers.

We are honored to read that you and your family have had such a great time with us and we certainly will review you comments with our staff to ensure every single guest feel apreciate and unique.

Looking forward to welcome you back in the future.

Victor Concepcion P.
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sioux Falls, South Dakota
Top Contributor
189 reviews 189 reviews
38 hotel reviews
Reviews in 66 cities Reviews in 66 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were here two nights (January, 2015) as a part of an arranged tour to Panama. We began our trip with the Bristol. We were impressed with the quality of the facility and with the service. We took advantage of the restaurant for our meals. Everything was excellent.

Room Tip: We were on seventh floor -- the elevators are small (and slow). A lower floor might be recommended!
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  • Stayed January 2015, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBristolPanama, Gerente at Bristol Panama, responded to this review, 2 days ago
Dear RichardB562,

Thank you sincerely for you top notch review and recommendation. We are happy to read that you have such a great start of your trip with us.

We all look forward to welcome you back in the future.

Victor Concepcion P.
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Senior Contributor
45 reviews 45 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here one night prior to a cruise. Right in downtown area.
I didn't think much of the outside of the hotel on our approach but once inside the lobby everything was first class.
The check in was fast and very friendly.
Free wi-fi worked beautifully.
Our room, in the Executive Tower, was bright, very large, could have held a party in the bathroom!
New, modern, comfortable furnishings. Often you see an ad for a hotel room that looks gorgeous only to find ,when you arrive,that it's not at all as nice as depicted. Not the case here!
Had dinner in the casual bar and it was good. Again, staff very friendly.
Breakfast was included in our rate and was a full buffet. Very good.
Highly recommend this hotel.

  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBristolPanama, Gerente at Bristol Panama, responded to this review, 2 days ago
Dear EvergreenCanada,

Thank you very much for sharing your exceptional review with other travelers. We are happy to read that you have had such a great time at Bristol Panama!

We all look forward to welcoming you back in the future.

Victor Concepcion P.
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

- Very nice hotel. Great service.
- Pool, long enough for laps. Water was too sour (PH needs to be adjusted).
- Delicious food.
- The room was clean and quiet and the bed was very comfortable.

Thank you for making our stay enjoyable!

  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBristolPanama, Gerente at Bristol Panama, responded to this review, 3 days ago
Dear BrandTforever,

Thank you so much for your great review and helpful feedback about our pool. I am pleased to inform you that we already checked and adjusted the PH.

We look forward to welcome you back in the near future.

Victor Concepcion P.
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Maryland
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Our last two days in Panama were spent at the Bristol. Although the lobby decor is a little bland for my taste, I found the same color palette in the junior suite to be calming and relaxing. The King sized bed was comfortable beyond measure and expectations! We loved the service, the helpfulness of the front desk staff and housekeepers were friendly and thorough. We had no concerns of theft (and by the way, a safe is available in every room). We also loved using the lush robes and slippers after a hot bath! The breakfast spread was way beyond our expectations! They do offer shuttle service to Tocumen International Airport, but you can take a cab for 1/4 the price. We loved being able to walk to La Papa for Colombian food! Only one elevator was available for use- we opted to work off some vacation calories and ran the steps! We are looking forward to our next visit with the Bristol Panama and hope to lock in another screaming deal for the junior suite!

Room Tip: Hope for an end room away from the elevator. Don't expect gorgeous views- you are in the heart...
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  • Stayed January 2015, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBristolPanama, Gerente at Bristol Panama, responded to this review, 3 days ago
Dear Oper8bsn,

Thank you very much for your great review and recommendation. We are so glad that you enjoyed your experience overall.

Please accept our deepest apologies for the inconveniences with the elevator. We are working hard to have it functioning as soon as posible.

Victor Concepcion P.
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My family and I stayed at Bristol hotel in Panama and we liked a lot. Great atmosphere, ellegant with great breakfast and services. We had a conecting rooms that for us is perfect. I strongly recommend Bristol Hotel in Panama!!

  • Stayed January 2015
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBristolPanama, Gerente at Bristol Panama, responded to this review, 3 days ago
Dear claudia G,

Thank you for taking the time to share your great experience with other travelers! At Bristol Panama we pride ourselves of our great customer service and are happy to learn that you were met with the level of service that you expect and deserve.

We look forward to welcome you and your Family back very soon!

Victor Concepcion P.
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bristol Panama

Address: Avenida Aquilino de la Guardia | Bella Vista, Panama City, Panama
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Panama City
#4 Luxury Hotel in Panama City
#9 Romantic Hotel in Panama City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Bristol Panama 4.5*
Number of rooms: 125
Official Description (provided by the hotel):
Nestled in the heart of Panama City's bustling (Financial District), Bristol Panama is one of the city's premier addresses for executive and holiday stays. ... more   less 
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Also Known As:
Bristol Panama Hotel Panama City
Bristol Hotel Panama City
Bristol Panama City
Bristol Panama Panama City

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