I stayed at Intercontinental Miramar in February of 2013. While the hotel is fine, it's nothing special. The hotel itself is a bit shabby and run down and could use an overall renovation. However, the rooms are clean which is the most important thing in my opinion. Additionally, the hotel has only 2 elevators for 25 floors of rooms, which meant there were always long waits, and sometimes long lines for the elevators.
The pool is VERY nice, it's clean and refreshing and there are lots of chairs and umbrellas. The deck and pool are very clean and it was a nice way to pass an afternoon.
The issues I had with the hotel were related to the service at this property - I had two very bad experiences with the staff there. The first issue occurred my first night in the hotel - the parking lot next to the hotel was the host to a large contingent of people who were very loud. Playing loud music, bass was shaking my room on the 7th floor, honking horns, screaming, etc. This went on for hours and around 11pm, I called down to the front desk to try to ask a question about whether or not they knew what the noise was, whether they had any idea what it was related to or if they knew when it would end. I realized that this was not on hotel property and they couldn't control it, but I was hoping they could shed some light onto what was going on. The second I mentioned the noise outside, the person at the front desk replied "I can't control the noise outside" and hung up the phone on me. The second issue occurred by the pool - they have several staff walking around taking drink/food orders at the pool. I flagged down a waiter and asked for a strawberry daquiri. He didn't understand me and said "no English" so I tried my less than stellar Spanish with daquiri fresa. He still didn't understand and walked away. I took that to mean that he was going to either get 1) a menu or 2) a person who could speak English. After about 15 minutes, he came back by me with an order for another table and I waves him over. He just shook his head at me, said "no English" and walked away again and never came back.
I understand that not everyone speaks English and that I was in a country where the primary language is Spanish. I'm not offended that he couldn't understand me. My concern is that he didn't even try to and in a service industry, that's not what I'd expect.
I did bring these two issues up with IHG and they did promise to address it with the hotel.
Finally, the breakfast buffet was OK - it was the same every day but there was a fairly large variety of food. Nothing stellar, but not bad either. I also did a la carte for lunch, and that was good.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 19, 2013
Dear Miss laydenredd,
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Firstly, thank you for taking your valuable time to submit your comments and reviews of your recent stay in Intercontinental Miramar Panama. I am glad to hear that the cleanliness in the public areas and especially in your room was something you really appreciated; I will let the housekeeping staff know all of this good comments, so that they know their work is noticed and appreciated not only by us but by our guests. We are pleased that you got the time to enjoy our beautiful pool and pool area, as well as a la carte menu from the restaurant Bay View, always trying to give our guests the best; I will let the restaurant staff knows how satisfied you were.
Regarding some of the issues you experienced with us during your stay, I want to extend my further apologies and thank you for bringing this matter to our attention, our vision is providing the best guest experience possible, and we will take the necessary steps to continuously improve our product and services.
Once again, thank you for taking the time to contact us, your business is valued and we look forward to making your future stays with us the best ever.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.