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“Far from being a Waldorf Astoria” 1 of 5 stars
Review of Waldorf Astoria Panama

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Waldorf Astoria Panama
5.0 of 5 Hotel   |   47th St. & Uruguay Street, Panama City, Panama   |  
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Luxury from $159
Ranked #12 of 107 hotels in Panama City
Miami
Reviewer
4 reviews 4 reviews
3 hotel reviews
30 helpful votes 30 helpful votes
“Far from being a Waldorf Astoria”
1 of 5 stars Reviewed March 25, 2013

I stayed in the hotel end of March for a Bankers meetings and the hotel had just opened. A total disappointment for a Waldorf Astoria. Here are a few notable comments:

1. Location. Weird. While central and close to Ave. Balboa and happening Uruguay street, the hotel is in on a side street surrounded by middle class residential buildings built in the 80s. Not the location you would expect for a Waldorf. No fancy shops, no fancy restaurants, just an abandoned kindergarden and a carwash.

2. Decor. The hotel is brand new and it looks OK... if you are used to Sheratons and Crowne Plazas. It has nice furniture, but not luxurious. While they have used some granites and marbles, they have cheap looking plastic walls in the lobby and restaurant.

3. Service. Staff is extremely cordial and well mannered... but as many new hotels, they are just lost. Restaurant service the first day took two hours to get our main meal (we were a table of 10). Check in took 20 minutes (but at least they had a smile).

4. Food. Salt, Salt, Salt. I ate there two times. Both times with large dinner parties. Food is so ridicuosly salty, both times more than half the people in our parties had to send the food back because it was so salty (it happened with different dishes, including my very dissapoiting cobb salad).

5. Rooms. Nice and spacious. Liked the bathrooms a lot... but the views are terrible. You are overlooking into other people´s apartments.

6. Pool area.The pool once again overlooks these terrible older apartments and the pool itself is a cream color (?). Looks aweful.

Overall, the hotel looks like an apartments building that the Waldorf Astoria name was forced upon. You if you are looking true good hotel experience in Panama, there are so many better options nowadays. Le Meridien or Trump are the best in town, and even the older Bristol or InterContinental offer a much nicer product than this Waldorf wannabe.

Room Tip: Only the residences have a good ocean view. Ask for them.
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  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this review, April 5, 2013
Dear Absolut29,
Thank you for your comments, we work hard to provide the best service in town. We look forward to welcome you again, so we can change the perception you have of our property.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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English first
Georgetown, Texas
Top Contributor
144 reviews 144 reviews
59 hotel reviews
Reviews in 63 cities Reviews in 63 cities
126 helpful votes 126 helpful votes
5 of 5 stars Reviewed March 25, 2013

I recently stayed at this new property last week, not knowing it had just opened. It truly lives up to the Waldorf Astoria standards. The service was impeccable, as was the food and drink selection. The location is ideal, too. I had a wonderful room and no issues at all. Hats off to Lille and Ona at the front desk and Eduardo at the bar for making me experience so memorable. Can't wait to go back!!

Room Tip: Try to get a room facing the bay.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this review, April 5, 2013
Dear Sted,
Thank you for your comments, it is wonderful to know we were able to give you the True Waldorf Service, and above all, that you remembered some of our staff members for their excellent service. We woud love to welcome you again soon, so please let us know.
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1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 23, 2013 via mobile

I am an event planner who had a buy out at the Waldorf Astoria actually 3 days after its opening.

We expected the worst we got the best!!!
GREAT Service and attitude of all their staff.

Don't miss the Condo Suites to be used as Meeting Rooms. All our clients were delighted, great views!!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this review, April 5, 2013
Dear Calucha,
It is of great joy to our team members and specially our Banquet staff to read your comments. We're delighted that you had a positive and rewarding experience attending your business meeting at one of our Suite Residences. We are always at your service.
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Miami Beach, Florida, United States
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 14, 2013 via mobile

The service is exceptional at every level the hotel is exquisite in design and furnishings the rooms are large and well appointed and the restaurants are excellent ! You never need to leave the hotel and if you do the hotel car will assist you

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this review, March 18, 2013
Dear: Michael B
Thank you for writing so positively about our new property. Every single detail has been designed with exquisite taste to provide our guests with a variety of enjoyable options. We hope you can welcome you again soon.
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Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 13, 2013

I couldn't have asked for a better hotel in panama. In a country where most service is upon request, this hotel really seems to get it and will hopefully change the mentality of service in the city. They are paying attention to the little things, knowing what I have to drink each morning, not just showing me how to get to a restaurant but walking me there during a busy evening really wowed me especially because my Spanish isles than great. The front office is second to none,they are friendly and did everything the could to ensure that my stay was comfortable. With out question this is the only hotel ill stay at in Panama City.

Room Tip: If you are not a lite sleeper are for one of the rooms with the walk out balcony. The weekend can be...
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this review, March 18, 2013
Dear: Moose4787
Thank you for your great comments. Our entire team is committed to change the perception of service in Panama; we consistently train our dedicated team members to achieve our promise, the True Waldorf Service. We are happy you had the opportunity to enjoy this experience. We would love to welcome you again on your next visit.
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Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 12, 2013

We just returned from a lovely 4 day stay in Panama. I am so glad that we found this beautiful hotel. It is brand new, so everything is sparkling clean and perfect. Our room was absolutely beautiful and quite large.
What really made this hotel stand out was the service. Every request was accommodated. I asked for Dr. Pepper and they went out to get me one. An unnecessary but extremely kind gesture!
We were assigned a personal concierge and Candy took care of us during our entire stay. She booked our restaurant reservations (see my review of La Trona!) arranged car services, got us the best table at the Panama Canal restaurant and recommended places for us to visit. I wish I had someone like her to help daily!I really can't say enough about how well we were treated here. Everyone from the managers to the room service attendants were friendly and kind.
We enjoyed our long weekend of lounging by the pool and can't wait to go back!

Room Tip: We splurged on the ocean view room and thought it was worth it!
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this review, March 18, 2013
Dear: Courtney H
We are delighted to read your comments and more importantly to have had the pleasure to serve you. You were one of our first guests and we are happy to hear that our entire team is achieving our ultimate goal, the full satisfaction of our guests. Waldorf Astoria Panama will always be your second home. We hope to see you soon.
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Grand Cayman
Top Contributor
159 reviews 159 reviews
52 hotel reviews
Reviews in 48 cities Reviews in 48 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed March 8, 2013

We just finish a stay at the newest hotel in Panama City Panama, this one take the first place for service and quality of food. From the time that check in to the time that you leave you are well taken care. The bed, the spa, the gym, the restaurants etc, A really great place to stay. An Oasis in the middle of noisy and busy city.
The location is good, right in the banking district and restaurant area. Plus the Multi-Plaza and other destinations are close by.

Room Tip: No worries here, they put soundproof windows so you don't have to worry about the street noise a...
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this review, March 18, 2013
Dear: wrp57
We are delighted to know you've found Waldorf Astoria Panama's location convenient. Our hotel is centrally located to serve your various needs during your stay. The team at this urban oasis will be happy to welcome and serve you again whenever your busy schedule aloud you to travel to Panama City again. Once again, thank you for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria Panama

Address: 47th St. & Uruguay Street, Panama City, Panama
Phone Number:
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Panama City
#6 Luxury Hotel in Panama City
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Waldorf Astoria Panama 5*
Official Description (provided by the hotel):
The Waldorf Astoria Panama is conveniently located on Calle Uruguay, a vibrant street known for its entertainment and restaurants, and only within steps from the financial banking center. This new hotel jewel will feature 248 guestrooms, suites and luxury residences as well as an array of culinary options to serve the most exquisite palates. Cozy meeting rooms will accommodate an intimate business gathering or a memorable social event. A spacious and comforting area awaits you at the Waldorf Astoria Spa, an oasis of relaxation adjacent to a large exercise area by Life Fitness and a shimmering pool where you will enjoy the beautiful sun rays or a beautiful starred night next to a cozy shade. Your guests will certainly enjoy inviting facilities with sophisticated furnishings and an ample number of restaurants and activities within the hotel, as well as experience the sincerest definition of personalized service while living the True Waldorf Service, which aims to offer guests luxury attention during a memorable stay in Panama. ... more   less 
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Also Known As:
Waldorf Astoria Panama Panama City

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