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“Good start of vacation” 4 of 5 stars
Review of Courtyard Panama at MetroMall Mall

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Courtyard Panama at MetroMall Mall
3.5 of 5 Hotel   |   Avenida Domingo Diaz via Tocumen | Centro Comercial MetroMall, Panama City, Panama   |  
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Ranked #27 of 111 Hotels in Panama City
Brielle, Netherlands
Top Contributor
60 reviews 60 reviews
27 hotel reviews
Reviews in 40 cities Reviews in 40 cities
34 helpful votes 34 helpful votes
“Good start of vacation”
4 of 5 stars Reviewed January 6, 2013

We stayed at this hotel twice, one night at the beginning of our vacation and one night at the end of our vacation in Panama, as this hotel is located near the airport.

What can we say? It's a large city hotel, it's clean, there's a nice swimmingpool area, there's a large parking area and it's located next to a shopping center.

Our room was large, with a nice bed and bathroom. No balcony, a coffeemaker and a hairdryer.

The only pity was that it's not possible to rent to room for a few hours longer (in case of a late flight), although they're near the airport. The don't do that, even when wanting to pay for it. However it's possible to store your luggage and stay at the pool area. We changed there in the toilet for our 'airplane' outfit. (At our destination it was freezing)

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panamahotel, Director of Sales at Courtyard Panama at MetroMall Mall, responded to this review, January 9, 2013
Thank you for your comments and for taking the time to let us know about your experience in your stay with us. We are so pleased to know that you liked our hotel. Our perfect location next to the Metromall Shopping Center and just 5km from the airport makes usThe Place to Be in the city.

We're sorry we couldn't acommodate your request for the late check out for your reservation during your last stay. We can assure you that we are taking the necessary measures to ensure this situation will not occur again.

We hope to welcome you again on your next trip to Panama,

Best regards,

Carolina Vidal
Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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260 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
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English first
Los Angeles, California
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 4, 2013

We stayed at this property for 1 week during the Christmas holidays. It's close to the international airport and next to a 3 level 2 yr old mall that has alot of US fast food chains:
Wendys, Subway, KFC, Taco Bell, Bennigans and plenty more. It also has a supermarket on the lower level which was great for bottled water. I found out the water all over Panama was ok to drink unlike some other latin countries.

The hotel has a nice gym and 3 free computers in the lobby. It also has a washer/dryer on the 2nd and 4th floors. The cost is $2.00 each for the washer and dryer. The front desk will provide free detergent. The pool is small - not great for swimming. I think mainly for taking a dip to cool off from the heat. I brought bug spray with deet but really did not need it this time of year. Maybe in the summer the mosquito problem is more prevalent and if you leave the city.

The breakfast is good - fresh waffles, scrambled eggs, sausage/bacon, various hot selections, yogurt, fresh fruit and cheese, cereal station, etc.

The hotel is outside the city limit but for us it was ok - a taxi to the Multicentro Mall/Hard Rock hotel is $12.00US. I suggest you tell the taxi driver what you will pay before you get in the cab. I overheard a new guest tell the front desk agent he paid $30.00 for a taxi from the airport. Yikes!
The standard fare is $15.00 which I think is still too high from the airport - it's not that far. Its cheaper to go into the city center which is considerably farther.There is supposed to be a free shuttle service to another mall called Multiplaza but we were told it was discontinued???

The city has a very strong police presence so we felt very safe, especially in tourist areas. Even the malls had a lot of police in addition to normal mall security. We did a double decker red city bus tour (hop on/off) that brought us to all the tourist areas. We took a cab to the Multicenter mall and picked it up from there. I suggest going early in the morning as we started about 11am and found out the last drop off to the canal was at 3pm and the last pick up was 3:45. The bus often ran late and the headphones were not very informative. They offer a 24 hour option for $29.00.
I would do the 48 hour option next time so I'm not rushed. It's the cheapest way to get around.
We also did a guided tour with Barefoot Panama Tours that was fabulous! We had Jeff (Canadian perfect English) as our guide who is very knowledgeable, fun, informative and personable. I asked a lot of questions and he knew all the answers.I would have them pick us up at the Hard Rock hotel next time rather then Old Town. The Old Town area reminded me of
Old Town San Juan Puerto Rico.

The canal is fabulous but get there early as the line gets long later in the day. We were there when they first opened a saw the last ship go through. We also enjoyed Flamingo Island for lunch and views. Overall a great trip. We learned so much and can't wait to visit again.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panamahotel, Director of Sales at Courtyard Panama at MetroMall Mall, responded to this review, January 9, 2013
Thank you very much for your nice review, we are thrilled to know that you enjoyed your stay with us and appreciate our comfortable rooms, gym area as well as the variety of our breakfast. Our location next to the newest shopping mall in the area near the airport , make is it convenient for our guests since you can find a variety of restaurants, movie theaters, supermarket and around 300 stores just steps away from the hotel.

We hope to welcome you on your next visit to Panama City,

Best regards,

Carolina Vidal
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Top Contributor
124 reviews 124 reviews
50 hotel reviews
Reviews in 65 cities Reviews in 65 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed January 1, 2013

We stayed at this hotel for two nights using Marriott points. The hotel is conveniently located next to a large Mall and about 5 miles from the international airport. Traffic reminds me of Bangkok as it moves slowly or not at all. If you have something to do in central Panama City, you need to allow yourself at least 45 minutes to one hour even when taking the toll road. The hotel personnel were young and inexperienced but polite and helpful. The lobby very nonexistent. The dining room was adjacent to the lobby and there were free computers for use. The room was satisfactory.and clean. It was an adequate place to stay. There was ample free parking at the hotel and they made arrangements for me to park at the Courtyard Hotel in Panama City at no cost.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panamahotel, Director of Sales at Courtyard Panama at MetroMall Mall, responded to this review, January 9, 2013
Thank you for taking the time to review our hotel, we are glad that you enjoyed our Hotel. Our location next to the newest mall in the area near the airport make is it convenient for our guests since you can find a variety of restaurants, movie theaters, supermarket and around 300 stores just steps away.

We will be happy to welcome you back whenever your travel plans bring you back to Panama.

Thank you again

Carolina Vidal
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
Top Contributor
99 reviews 99 reviews
13 hotel reviews
Reviews in 41 cities Reviews in 41 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed December 25, 2012

This Marriott was close to mall shopping (and a Bennigan's,and a TGI Friday's) as well as the airport. Had to pay for the shuttle from airport, but our driver offered his services to show us the city for the next 2 days. Turned out to be a fantastic deal... he was very accommodating and appreciative of the tip we gave him. Spent an evening in the Lobby Bar lounging area, very nice. Food very good too! Loved the interactive touch screen TV to check on weather and flight status.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panamahotel, Director of Sales at Courtyard Panama at MetroMall Mall, responded to this review, January 9, 2013
Thank you for taking the time to review our hotel and for taking the time to let us know about your experience in your stay with us. We are so pleased to know that you liked our hotel.

We will be happy to welcome you back whenever your travel plans bring you back to Panama.

Thank you again
Carolina Vidal
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kings Park, New York
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 12, 2012

My wife, son and I stayed at this hotel Dec. 2 thru the 9th. Hotel was nice, clean and the grounds well kept. Reception area very nice. They even had one of those touch screen tv's where you can see flight information and news from around the world and even the weather of where you are traveling to. Staff was very corteous and helpful. Room service was exceptional. As the other posts mention, there is a huge mall at a walking distance from the hotel with everything you will ever need. A big food court with different kinds of food. I was very impressed with the mall. It compares well if not better with any mall in New York.
I would not hesitate to stay at this hotel in the future.

Room Tip: Very big mall next door
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panamahotel, Director of Sales at Courtyard Panama at MetroMall Mall, responded to this review, December 13, 2012
Thank you very much for your nice review, we are thrilled to know that you enjoyed your stay with us and appreciate our comfortable rooms. The Cleanliness of the Hotel is one of our top priorities as well as the friendliness of the staff. Our location just half a block away of the Metromall Comercial Center where our guests can find over 300 stores as well as food court, movie theaters, beauty salons, restaurants and shops make us The Place to Be.

We hope to welcome you back in your next trip to Panama

Kind regards,

Carolina Vidal
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
176 reviews 176 reviews
30 hotel reviews
Reviews in 70 cities Reviews in 70 cities
136 helpful votes 136 helpful votes
3 of 5 stars Reviewed November 27, 2012

We booked this hotel for one night at the end of our trip because it was near the airport but were disappointed that it had no airport shuttle. We had a rental car but decided to return it early the day before, because we were leaving early the next morning and wanted to make sure we would have no hassles returning the car that might prevent us from catching our plane on time. The cost of a taxi ride for the 2.8 mile trip from the airport back to the hotel was $15 (which we had to pay again the following morning to catch our flight) which seemed really high after we could cheaply get around Panama City and much greater distances for a lot less. The hallway also had a mildewy smell, as if the carpet had been shampooed and never dried out. The bathroom showed some wear, with broken mortar between the tiles and caulk coming loose. Otherwise, the room was fine - a pretty cookie cutter for Marriott Courtyard. After 2 weeks in B&B's my husband was delighted to have TV with US shows again. The hotel is located adjacent to a large mall that's known for offering a lot of discounts on a busy, noisy and not very attractive street. It's far from any attractions in the City. It might be okay to stay here for a final night like ours if you have to catch a plane early in the morning and want to avoid City traffic and do some last minute shopping the night before you leave, but otherwise, I would not stay here. We stayed at some pretty charming B&B's throughout Panama for half the price of this standard, uninspiring hotel. We rejected the Riande, which is considerably closer to the airport because it was a little more expensive, but if its shuttle is free, it might be the better deal.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panamahotel, Director of Sales at Courtyard Panama at MetroMall Mall, responded to this review, December 11, 2012
Thank you for your comments and for taking the time to let us know about your experience in your stay with us. We would like to apologize for the inconveniences you could have experienced during your last visit to our property. We have already shared your comments with our Maintenance and Housekeeping staff . We take your comments very seriously and are committed to improving in the areas you have mentioned.

We hope to welcome you back in your next trip to Panama

Kind regards,
Carolina Vidal
Director of Sales and Marketing
.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midland, Texas
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 20, 2012

Very pretty rooms, clean, and comfortable. Breakfast was good for a spoiled American. We had traveled all over Panama for 8 days and it was nice to have a "normal breakfast". The girls that I was with were so excited to see a waffle maker. I was intrigued to see that there were 2 choice for orange juice. One was a darker color and it tasted like they had honey to it. Interesting and I liked it... the others in my party didn't like it. Nice to walk over to the mall and shop. Close to the airport.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panamahotel, Director of Sales at Courtyard Panama at MetroMall Mall, responded to this review, November 21, 2012
Thank you very much for your nice review, we are thrilled to know that you enjoyed your stay with us and appreciate our comfortable rooms. Our waffle station and our fresh fruit juices are part of our complete breakfast buffet we are glad you and your friends enjoy it.

We hope to welcome you back whenever your travel plans bring you back to Panama.

Thank you again

Carolina Vidal
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Panama at MetroMall Mall

Address: Avenida Domingo Diaz via Tocumen | Centro Comercial MetroMall, Panama City, Panama
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Panama City
#13 Romantic Hotel in Panama City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Courtyard Panama at MetroMall Mall 3.5*
Number of rooms: 120
Official Description (provided by the hotel):
This shopping hotel is just 4 miles away from Tocumen International airport and it's the only hotel located within Metromall shopping complex, where you will find more than 260 shopping and entertainment venues including department stores, boutiques, coffee shops, restaurants, bars and bistros. This unique shopping complex also offers a free shuttle to Multiplaza Mall, with more than 350 venues for your enjoyment. Our hotel amenities include room service, a fully equipped gym, spacious garden pool and business center. Guests can enjoy a buffet or select a la carte in our restaurant Centro which serves breakfast, lunch and dinner. All rooms feature 32" LCD TVs, free Wi-Fi internet with streaming speed access, sound proof windows, 300-thread count Egyptian cotton linen sheets and more. The hotel has direct access to Colon Free Zone Highway and the Panama Canal. Costa del Este, Panama Viejo and other attractions are at your fingertips when you stay with us. ... more   less 
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Also Known As:
Courtyard Panama Metromall Hotel Panama City
Courtyard Panama At MetroMall Mall Panama City

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