We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Worst staff ever, rude and unorganized.” 2 of 5 stars
Review of Hostel Villa Vento Surf

Save Saved
You added Hostel Villa Vento Surf to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Hostel Villa Vento Surf
Calle 47, Casa 7, Panama City 1111, Panama   |  
Hotel amenities
Amsterdam, The Netherlands
Top Contributor
58 reviews 58 reviews
56 hotel reviews
Reviews in 50 cities Reviews in 50 cities
35 helpful votes 35 helpful votes
“Worst staff ever, rude and unorganized.”
2 of 5 stars Reviewed March 5, 2012 via mobile

Stayed here in the second week of January. We had reserved two beds and announced that we would arrive in the middle of the night. They confirmed and wrote that they had arranged for us to sleep in the livingroom as to not awake the other guests who were asleep in the dorms. For $5 we would get a bed, or we could chose to sleep on the couch for free. I chose the latter, my girlfriend chose a bed.
When we arrived at night we got the rudest welcoming ever. The staff made us feel very unwelcome, one woman looked at us as if she wanted us to go away again and they didn't know anything about our reservation etc. Eventually we could stay and I crashed on the couch. The next day we had to make our own pancakes although breakfast was included; the staff only made the batter. The only nice staff member was Alison, the rest of the staff didn't want to answer questions or couldn't because they didn't speak English. The second night we slept in dorm beds which were fine. When we wanted to check out the next day, there was no staff to see to it because they were still in bed. I had to enter a staff bedroom and gave money to a staff member who was laying in bed. Worst of all the price was way higher than what we had agreed on; I had to pay $5 for crashing on the couch and the dorm beds were also a lot more expensive.
I would definitely NOT recommended anyone to stay here, only because the staff were so very rude, inconsiderate and unprofessional while we were there. IF they would change their attitude this would be a good hostel.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

123 people have reviewed this hotel

Traveler rating
    86
    26
    4
    5
    2
See reviews for
3
15
48
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • German first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Brisbane, Australia
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 23, 2012

Stayed here with 2 friends for 4 nights after 4 at Lunas. Was in great location in Marbella, close to transport and supermarket. We got a private room for 3 and it was spacious and had A/C. Staff were very friendly and helpful and the wifi worked great throughout the building. I was just gutted I never found time to go in the pool. Definitely would stay here again.

Room Tip: Private rooms you get towels and can use the A/C for 24/7 if you so desire.
See more room tips
  • Stayed February 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 21, 2012

Stayed here at the end of July 2011, it was the first place on our Panama tour and they picked us up from the airport (which was especially good as they waited for us for ages-we were really late as our bags got left in Miami), clean, friendly and really nice pool! Location is also really good- we felt very safe, even walking around at night.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pleasanton, California, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed February 4, 2012

This place is so awesome that people from other hostels came here to hang out. Villa Vento Surf was the best hostel I've ever stayed in. They were extremely welcoming and accommodating. There's a certain kind of family-feel to this place that just brought people together. The owner, Daniel, and his staff are very personable, helpful and keep this place spotless. The rooms have AC, showers are HUGE and the pool just ads to the social aspect plus helps with dealing with the heat. ALSO, the hotel is really close to the party spot of town and a short bus ride away from the fish market and Casco Viejo. When I go back to Panama city, I'm definitely staying there again. WARNING: Reserve your bed early because they're always fully booked!

  • Stayed December 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 20, 2012 via mobile

Dan is awesome. Very helpful. Even books your continuing travel if you wish. He also has wonderful staff. I plan to return and recommend this hostel to everyone. Thanks Dan!

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 7, 2012

This place is like a magnet and felt like my home-from-home in Panama...I ended up here three times in three weeks! The owner Dan is fabulous, so helpful and friendly, and the place was spotlessly clean.

As for the previous comments on security - I can second that they have been sorted as I drunkenly left my handbag on the sofa in the living room all night and half the following day and it was exactly where I'd left it full of cash, camera and mobile phone when I found it in the afternoon. That doesn't happen in many places!

Lovely pool, cute garden, huge clean kitchen and wonderful people. A really sociable hostel for those travelling alone as well as with friends/couples. I shall definitely be back.

Room Tip: I prefer mixed dorms and the 8 bed shared dorm is spacious and overlooking the garden so relly quiet...
See more room tips
  • Stayed December 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 16, 2011

Stayed here for one night before moving elsewhere. The 4 bed dorm advertised is actually a hallway with a few screens thrown up around the beds. The screens don't reach the upper bunks. We were woken up all night by people turning the hall light on to get to the bigger dorms and private rooms. The corner our beds were set up in was at the top of the stairwell- noise from downstairs traveled up to our 'dorm' consistently. We've stayed in many hostels and have never had to sleep in a common area like this. The owner/manager was rarely around, and it was never clear who we could express our concerns to. This place is very relaxed and clean, but needs a bit more organization to be a good hostel. It's a bit more expensive than the other hostels around and the added cost is not reflected in what you get.

  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hostelvillaventosurf, Propietario at Hostel Villa Vento Surf, responded to this review, November 21, 2011
First of all sorry you where not happy with your stay here. The beds where you slept are advertised as an open dorm. Its a bed for people who want to stay in a nice place but dont want to spend the aditional two dollars for the other dorms. The part of your commnet that states that the owner is never around is not accurate or fair. I was the one that checked you in ,showed you the other dorms, gave you advice on where to buy a used surfboard, gave you the option to choose a private room. Maybe i didnt have t-shirt or a name tag that says owner, but you could have said something to me if you didnt like where you where sleeping.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Hostel Villa Vento Surf? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hostel Villa Vento Surf

Address: Calle 47, Casa 7, Panama City 1111, Panama
Location: Panama > Panama Province > Panama City
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #4 of 69 Specialty lodging in Panama City
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Welcome to Hostel Villa Vento Surf! A great place to meet other travellers. Our hostel is located in the beautiful and safe neighborhood of Marbella. We have a swimming pool in our garden, a great lounge where you can watch TV (new 50 plasma), listen to music, drink a beer. and just relax! Also we organize fun activities during the week. We offer the perfect balance between a fun and a relaxed atmosphere. The rooms are separated from the social areas for those who want an early night. We want you to feel like a traveller here, and not a tourist. You can come at any time (24 hours reception) and if the rooms are not ready yet, you can relax in the social areas. Last but not least, we arrange trips to San Blas and sailing trips to Cartagena! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with HostelWorld and HostelBookers so you can book your Hostel Villa Vento Surf reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hostel Villa Vento Surf Hotel Panama City
Hostel Villa Vento Surf Panama/Panama City

Owners: What's your side of the story?

If you own or manage Hostel Villa Vento Surf, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.