I recently stayed at the Victoria Hotel & Suites from April 23rd thru April 28th. The rooms were clean and the free breakfast was filling. Upon check in I gave them a credit card for any incidentals but informed them I would pay with cash or my bank card for all charges. This worked most of the trip as the tour desk provided excellent service and I paid him through the front desk.
I booked a car to the airport on my last day. At first I agreed to pay with cash. However, a driver I had never met before showed to pick me up. I told him I would pay the front desk as I didn't feel comfortable given him cash without a receipt. Mario, the person at the front desk, proceeded to check me out. He inadvertently charged my credit card. I told him that was incorrect. He then ran the credit card again for a refund. Next he charged my bank card. I left thinking everything was fine. However, I have returned home and now have a $30 charge on my credit card and bank card. I informed the Victoria of this error. The first person I spoke to at the front desk recognize the error and said she would pass it on to management who would correct it. Needless to say, management has not done anything. I have been back for a week. All management has done is said they would look into it. After numerous calls and emails this situation does not seem it will be resolved. I have resorted to calling my credit card company and letting them know of the fraudulent charges. One last note, do not stay here and expect family or friends to come visit you. They charge an extra $43 for visitors.
- Official Description (provided by the hotel):
- Located at the center of the financial, corporate and entertainment area in Panama City; and nearby of the best restaurants, bars and shopping centers in town, Clarion Victoria Hotel and Suites Panama is the perfect choice either if traveling for business, leisure or both.This New Hotel offers FREE High speed Internet access for business and entertainment purposes. Exclusive Thermo-Acustic Technology in rooms guarantees the best rest experience. Our 127 rooms and suites are provided with Egyptian cotton linen, down feather mattress topper, 32” and 42” LCD TVs, alarm clock with I-pod dock, 2 line phones, room safe with lap top capacity and workdesk area in order to offer maximum comfort and unique relaxing experience. Enjoy FREE! Full Buffet Breakfast in Carmenere our 3 Meal Period Restaurant where design is just the beginning of the atmosphere. Try your favorite drink or just chill out at “Lobby Bar”. 278 M2 of total meeting are available for the perfect meeting or social event. Our roof top terrace provides the perfect spot for swimming, exercising or just relax with a panoramic view of Panama City. ... more less
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- Also Known As:
- Victoria Hotel And Suites Panama
- Clarion Victoria Hotel And Suites Panama Panama City