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“Business trip but could not sleep” 3 of 5 stars
Review of DoubleTree By Hilton Panama City

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DoubleTree By Hilton Panama City
4.0 of 5 Hotel   |   Via Espana & Federico Boyd Ave, Panama City, Panama   |  
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Ranked #40 of 111 Hotels in Panama City
Mukilteo, Washington
1 review
“Business trip but could not sleep”
3 of 5 stars Reviewed May 19, 2013

I booked the hotel 2 nights using expedia.com but hotel gave me a room at the end of corridor on 3rd floor. There was an A/C which is connected to the outside but it was old and very noisy. When I went to the bed, noisy sound bothered good sleep. I didn't understand why hotel gave me the room because many rooms on the same floor were vacant. I asked to change a room next morning,
complaining the noisy sound and they changed a room without apologize.
Room was clean but I could not expect Hilton service.

Room Tip: Don't go to the end of corridor.
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WolfAlexandrovich, General Manager at DoubleTree By Hilton Panama City, responded to this review, May 31, 2013
Dear JoyfulHotel,

I really appreciate your taking the time to share your comments about your recent stay at our hotel. I want to sincerely apologize for the inconveniences you had with the A/C unit and want to thank you for bringing this to my attention so that I can follow-up with our maintenance crew.

Again, thank you for making the effort to share your thoughts with us. We value you as a guest, and I do want you to know that your concerns are our concerns. I hope you visit us again in the future so that we can demonstrate our commitment to your comfort.

Sincerely,
Wolf Alexandrovich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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422 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Ecuador
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 19, 2013

Doubletree Panama is a great choice, good value for your money. Location is very good. Near everything, but just off the noise of other hotels.
Taxis and tours from hotel, very good. Helpful staff.
Breakfast is included. You are walking distance from Calle Uruguay, where bars and restaurants are lively. Also near cinta costera.
Dont miss Amador Causeway and its duty free shop in Flamengo Island. Get your passport with you, its the only way in.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, United States
1 review
4 of 5 stars Reviewed May 14, 2013

An excellent hotel. Great value and warm staff. As with any public building in Panama, no smoking. Restaurant small with limited menu but portions are of good size and priced well. Pool is on the top level of hotel and very clean. For the business traveler, room has a desk and good wireless connection.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 29, 2013

A very enjoyable business stay of five days. NO major complaints. Easy checkin/out.
Comfortable room, great bred, would've been nice to have had a tub. The bathroom lacked an exhaust fan, it is needed.
The maid sawe that the room was kept spotless, tip them, minimum wage in Panama is $1/hr.
Nice workout area, pool and spa(not working) on 7th floor.
Free business center, only 3 pc's but hardly ever a wait, fairly fast, free printer.
Resaurant was ok, better to order off the menu for lunch, definately dinner, as dinner buffet lacks some.

ALL personnel I canme in contact w/were friendly, professinal and very helpful.

Room Tip: Get a room away from the front-facing cathedral;the bells go off @ 5AM.
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Ramon, California
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 8, 2013

We had reservation at the Waldorf Astoria on Uruguary Street but the opening of the hotel was delayed. We were able to get in at the Doubletree a week before our arrival. The difference between a Hilton Luxury and Full Service is obvious but this Doubletree was very satisfactory. Clean room, and the bed is as they advertise "Sweet Dreams". We were at the hotel for eight days. A short trip away, then another five days. We had a few problems during our stay but they were corrected promptly. A/C was a little noisy on start-up for my wife but did not bother me.
The location of the hotel is in a safe walking area near Restaurants, Nightclubs, Casino's and Shopping. Construction on Via Espana has detoured all main traffic past the front of the hotel and the street is now a very busy one way street. Get an inside facing room or at least 5th or 6th floor.
The buffet breakfast is good way to start your day.
Forget the carnage desk for destinations and transportation. Just ask "Raul" the bell hop. Raul is the most informed person in the entire hotel.
Hotel Taxi's are about three times the price of the Yellow Taxi's but are guaranteed safe. If you are an experienced traveler and speak Spanish, you can save some money on the Yellow Taxi's.

Room Tip: Get an inside facing room or at least 5th or 6th floor.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hackensack,NJ
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 2, 2013

Well located. Walked to all restuarants of which there were many to choose from. Very clean hotel. Wish there were more English speaking staff. Wish there were drink or food services at the pool. Well priced.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed April 1, 2013

The service was not very good. Especially by the staff at the reception who were incredibly rude! Besides that the rooms where up to the chain's standards. The business center however was a disgrace because of its tiny size and lack of staff to handle it.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolf A, General Manager at DoubleTree By Hilton Panama City, responded to this review, April 8, 2013
Dear CutbertoParraNicolin,

Thank you for your recent review. I am so sorry that you had a disappointing experience with our staff and found some to be unprofessional and rude towards you. Our main goal is for every guest to feel cared for, valued and respected. I truly regret that our staff did not provide you with the level of customer service you deserve. I have personally spoken to our staff and guarantee this will not happen again. I can assure you that our guest satisfaction is very important to us and I will make sure that your comments be taken into consideration to improve the quality of our service. Thank you again for your feedback and we hope you will consider staying with us again in the future.

Sincerely,
Wolf Alexandrovich
General Manager
DoubleTree by Hilton Panama City - El Carmen
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Additional Information about DoubleTree By Hilton Panama City

Address: Via Espana & Federico Boyd Ave, Panama City, Panama
Phone Number:
Location: Panama > Panama Province > Panama City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in Panama City
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree By Hilton Panama City 4*
Number of rooms: 213
Official Description (provided by the hotel):
Book a room at the DoubleTree by Hilton Hotel Panama City - El Carmen, where a friendly staff member is waiting to greet you with a freshly baked, chocolate chip cookie. The central location of this Panama City hotel makes it ideal for business travelers and guests on vacation. Attend conferences in the financial district, or enjoy the fine Central American dining and excellent shopping centers situated within walking distance.Each spacious guest room at our Panama City hotel features a 37-inch TV, minibar, and luxurious plush-top bed with five jumbo hypo-allergenic pillows. Families on vacation can enjoy the additional space that comes with a suite. Use the complimentary high-speed internet access to stay in touch with the office or to plan your day. Accessible rooms are available for guests who require modified amenities. Relax in the rooftop pool and whirlpool, unwind in the Spa, or exercise in the fully equipped gym. ... more   less 
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Also Known As:
Doubletree By Hilton Panama City Hotel Panama City

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