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“Comfortable Hotel in Great location” 5 of 5 stars
Review of DoubleTree By Hilton Panama City

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DoubleTree By Hilton Panama City
4.0 of 5 Hotel   |   Via Espana & Federico Boyd Ave, Panama City, Panama   |  
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Ranked #38 of 107 Hotels in Panama City
Columbus, Ohio
1 review
“Comfortable Hotel in Great location”
5 of 5 stars Reviewed March 9, 2013

The staff at the hotel were friendly, informative about the area, and their English was excellent at the front desk. Breakfast was a nice variety of foods and always hot. Internet was fast and reliable. Location of hotel was in a great area down town. Within walking distances of a few great restaurants. Valet parking was complimentary. Food were very clean and quiet. Would stay here again and recommend it to others.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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385 reviews from our community

Traveler rating
    122
    170
    56
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Pointe-à-Pierre, Victoria, Trinidad and Tobago
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 28, 2013

Great little hotel, it's located in the heart of restaurants, clubs, bars and casinos....the room was clean, the bathroom was also very clean, the bed was very comfortable.... only problems i had were that there wasn't enough lighting in the room and the bathroom floor got a little wet when the shower was used.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
Top Contributor
63 reviews 63 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 10, 2013

This is a great hotel in a great location. Getting there from the airport was a bit difficult since we arrived during rush hour. It took almost 1.5 hours. The ride back to the airport took less than 30. The hotel is very close to a bunch of excellent restaurants and is also right next to the main night club area. I have one MAJOR gripe, though. We had a bellman get us a car to take us to the canal. It cost us WAY too much. I'm too embarrassed to say how much we payed. I only realized this afterwards when I did some research (which I clearly should have done beforehand). Do not let the hotel get you a car. There are plenty of yellow taxis that hang around the hotel. The will cost you significantly less. Don't be like me and get taken advantage of.

Room Tip: Get your own taxi when you want to go somewhere.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cherry Hill, New Jersey
Top Contributor
67 reviews 67 reviews
4 hotel reviews
Reviews in 35 cities Reviews in 35 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 4, 2013 via mobile

The new Hilton Hotel in Panama City opens later in 2013. Until then, the DoubleTree is the best bet for using our Hilton Honor Points in PC. It is located in a very good neighborhood with shopping and restaurants in easy walking distance. Service staff was very helpful. Room was very clean with a bathroom equipped with a bathtub and a separate shower. Very satisfied with this use of our HH Points.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 14, 2013

the air conditioning was great. after walking around every day in the heat, it was nice to be able to have the room cool enough to make us feel relieved immediatly relieved once we returned.

We walked to the local casino, and lots of local restraraunts.

if you dont mind walking away from the hotel, cabs were much cheaper, if we caught one ourselfs, as opposed to having the hotel call one for us. Cabs are cheap, and I think we paid $12 for a ride to the Miraflores locks

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubuque, Iowa, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 11, 2013

We traveled to Panama City for our honeymoon and were upgraded to a suite upon arrival due to using Hilton points. The room was great and the location was nice, as it was close to restaurants, shopping and the nightlife. The staff was friendly, but did not give good directions and we ended up going the wrong way on more than one occasion because of them. We stayed for two nights and during the stay there were two times when the entire hotel completely lost power. Once we noticed from across the street, and the second time while we were in the room. It was unpleasant, but only a few moments before it was up and running again.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolf A, General Manager at DoubleTree By Hilton Panama City, responded to this review, January 15, 2013
Dear Nicole B,

First of all, thank you for your candid feedback of your stay with us. I thank you for selecting us for such a special occasion as your honeymoon and truly apologize that we did not meet expectations. I was extremely disappointed to read from your review that you had some issues at our hotel including experiencing some power-outages. Gladly the hotel's back-up power station went online to cover the matter. In addition, I do apologize if our staff giving you bad directions. I can assure you that our main priority is for our guests to have an exceptional stay with us and we will do everything we need to do to ensure that these issues do not occur again. I am always looking for reviews to provide insight into our guest experience and I will keep your review in mind. Thank you again for your feedback and I invite you back to stay with us the next time your travels bring you to the area.

Sincerely,

Wolf Alexandrovich
General Manager
DoubleTree by Hilton Panama City
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, VA
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 11, 2013

Overall, our actual stay at the Doubletree was excellent. The facility was nice, the location was nice, the staff were accomodating. We especially liked the rooftop pool with nice views of the city. In terms of the experience, this hotel was up to the Hilton and Doubletree brand standards. We enjoyed our time there.

However, at this time I am compelled to write a negative review of this establishment because of fraudulent charges which it has levied against my account. I reserved this hotel well in advance of my stay (7 months) through hilton.com using my HHonors account. I was quoted a very reasonable price, with taxes and everything, as hilton.com always does. When I checked out, the hotel refused to provide an invoice or receipt. I asked for it in both English and Spanish. The desk agent pretended to not know what I was talking about. This should have been a red flag. In a hurry to catch a flight, I gave up and left. Sure enough, at the end of my trip, I check my credit card and the charge is $80 higher than it should have been. And, coincidentally (just a coincidence, I am sure), there is no receipt available on my Hhonors online account!! It just shows an "error"...hmm, of all my Hilton stays over a number of years, the ONE that has incorrect charges also has no visible receipt.

So I inquire with HHonors customer service, who checks back with the hotel. The hotel notifies them that an extra charge per night was added "due to a child being added to the reservation". First off, hilton can see online that I made no changes to the reservation. Secondly, I don't have any children, and the desk agent saw that. This is ridiculous and clearly fraudulent behavior.

I am currently trying to work through the Hilton customer service red tape and don't know if I will ever see a resolution to this issue.

Room Tip: The higher up, the better, because it is a big city and there is street noise.
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  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolf A, General Manager at DoubleTree By Hilton Panama City, responded to this review, January 17, 2013
Dear Collin W,

Thank you for taking the time to write a review about your recent stay at our hotel. I was very happy to read from your review that you found our hotel to be conveniently located and that our staff was accommodating. Our main priority is for our guests to feel welcome and comfortable stay.

I do however understand your disappointment regarding some of issues with the billing process. I truly apologize for the confusion with the charges you incurred and after reviewing the case we processed the proper reimbursement on January 10th.

Again I sincerely apologize for any inconveniences this may have caused and I do hope to have another opportunity to serve you in Panamá.

Sincerely,

Wolf Alexandrovich
General Manager
DoubleTree by Hilton Panamá City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree By Hilton Panama City

Address: Via Espana & Federico Boyd Ave, Panama City, Panama
Phone Number:
Location: Panama > Panama Province > Panama City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Luxury Hotel in Panama City
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree By Hilton Panama City 4*
Number of rooms: 213
Official Description (provided by the hotel):
Book a room at the DoubleTree by Hilton Hotel Panama City - El Carmen, where a friendly staff member is waiting to greet you with a freshly baked, chocolate chip cookie. The central location of this Panama City hotel makes it ideal for business travelers and guests on vacation. Attend conferences in the financial district, or enjoy the fine Central American dining and excellent shopping centers situated within walking distance.Each spacious guest room at our Panama City hotel features a 37-inch TV, minibar, and luxurious plush-top bed with five jumbo hypo-allergenic pillows. Families on vacation can enjoy the additional space that comes with a suite. Use the complimentary high-speed internet access to stay in touch with the office or to plan your day. Accessible rooms are available for guests who require modified amenities. Relax in the rooftop pool and whirlpool, unwind in the Spa, or exercise in the fully equipped gym. ... more   less 
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Also Known As:
Doubletree By Hilton Panama City Hotel Panama City

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