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“Nice hotel” 4 of 5 stars
Review of Hotel Riu Plaza Panama

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Hotel Riu Plaza Panama
4.0 of 5 Hotel   |   Calle 50 con 53 este | Urb. Marbella, Panama City, Panama   |  
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Ranked #19 of 112 Hotels in Panama City
Alexandria, Virginia
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“Nice hotel”
4 of 5 stars Reviewed May 19, 2013

Stayed here for a convention in May 2013. Nice breakfast buffet with great service, sushi offered at the bar. For the size of this hotel, there aren't many other culinary options. Free wi- fi in rooms, nice gym. As mentioned in other reviews, there is a musty smell in the rooms, so bring allergy pills. Customer service reps barely speak English and didn't seem to interested in helping tourists. Would stay here again.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,331 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
Date | Rating
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  • French first
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English first
Woodstock, Virginia
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 18, 2013

Stayed here as a stop over for a cruise.
Our plane arrived late and we left early the next morning for Colon to board a cruise ship so we only spent about six hours here.
We had a small problem at check-in (seems that for some reason they already had us checked in) and then our room key did not work.
We were on the 25th floor and the room was clean, nice, and had a great view.
The rooms have a very "trendy" décor.
The smell that has been mentioned before was very strong in the room, but we did not notice it in the lobby areas.
The breakfast buffet was included in our price, and the food was great!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 17, 2013

I stayed in this hotel for four nights at the end of April.
The price was very reasonable, service was very good from making a booking to paying the last bill. Restaurant staff although not always proficcient in English was particularly helpful and went out of their way to assist my needs.
Buffet breakfast was excellent.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 17, 2013

I spent 3 days at the Riu for a conference. On the last day I left my phone in a bathroom stall for 10 minutes. It looked like the only person that had been in there during the 10 minutes was house keeping.

I made a lost claim with their security then watched as everyone avoided me for the next 3 days as I stayed at the Sheraton. I drove to the hotel twice, called 4 times. Every single time I was given a different story about where the lost and found is. Once the front desk sent me to the bar and then bar then said this was stupid and sent me to the front desk.

Basically, the lost and found is staff pockets. I will not stay here due to the theft

Stayed May 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiuHotelsandResorts, Social and Community Relations Manager at Hotel Riu Plaza Panama, responded to this review, May 27, 2013
Dear guest,

Thank you for taking the time to give us your feedback and for expressing your concerns.

We assure you this normally does not happen; however, we kindly ask you to contact our Customer Service Department via crm@riu.com for us to do a proper follow up.

As part of our service, the security of our guests is our priority and we make a huge effort to ensure a safe and secure stay for our customers.

We hope you will choose to visit us again, and give us a chance to demonstrate the high standards of Guest Service that are typical at our resorts.

With our best wishes we remain,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 11, 2013 via mobile

We stayed one night at Riu after having a terrible experience and cancelling our second night at the Riande Aeropuerto. Upon arrival, all negativity as stress I was feeling was instantly washed away. They allowed us to check in 4 hours early. Our room was beautiful and spacious and the staff was courteous and friendly. I booked a massage at the spa which was top- notch. My boyfriend and I had dinner at Taste. The service and food were among the best we have ever had. I have been in the restaurant industry for 14 years and I am not easily impressed, but I must say that the smile did not leave my face the entire 2 hours we sat at dinner. Thank you, Hotel Riu!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Lilongwe, Malawi
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 9, 2013

I stayed at Riu Hotel in Panama City recently for a business trip. I was impressed with this hotel: very comfortable rooms, good beds and, most importantly, a standard of cuisine that clearly exceeds the average for a business hotel of this type.

There is a gym (nothing great, but ok) and an outside pool in a yard.

The only little drawback I can find was that the elevators were sometimes very busy, resulting in waiting times of up to 5 minutes for a ride from my (10th floor) room down to the lobby, confusingly with many elevator cars passing my floor without stopping.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 8, 2013

5 star hotel centrally located, very nice, comfortable and quiet rooms, outdoor pool, gym, good and affordable restaurants, we had a week long conference, good meeting rooms, excellent catering, the hotel also offers all sizes of rooms for receptions (even big enough to host royal visitors). Finally, i found the breakfast buffet outstanding in its quality and variety. It comes at a steep price as an extra, but is worth it, even eggs Benedict included. But all together I found the internet price for all together a good price value relation.

Room Tip: All rooms are very quiet, the higher you get the better your view to Panama's high-rises, specta...
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Plaza Panama

Address: Calle 50 con 53 este | Urb. Marbella, Panama City, Panama
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Panama City
#6 Spa Hotel in Panama City
#9 Family Hotel in Panama City
#11 Luxury Hotel in Panama City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Riu Plaza Panama 4*
Number of rooms: 644
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Also Known As:
Hotel Riu Plaza Panama Panama City

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