This review is in regard to the sailboat booking service offered by this hostel. They're probably fine if you don't have any questions beyond the information they provide, but if you do, prepare for multiple insults. They say they welcome questions, but if you dare ask, their response may be quite hostile and offensive, and include a clear message that they would rather send you away than deal with you. Perhaps they have no trouble booking their boats, so they can afford to be highly offensive to anyone asking for further information on their services.
The people at Blue Sailing are very helpful.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We're sorry that you felt this way about our service. its a shame that you didn't contact us directly so that we could find out exactly what happened and which staff member it was. Coming to us first is usually a sign that you'd like the problem fixed rather than just venting on the internet about something that we don't know the details of. We do pride ourselves on offer a good service with regards to the boats between Panama and Colombia, and I am sure that most of the thousands of people that we send each year are happy with that service. It can be difficult sometimes and I know that I myself get frustrated with some of the questions that people ask. We do provide general information about the trip, and thats enough for most people. We don't always know what you will have for breakfast on the third day, nor how much time you will spend on an island on the second day. Some people can't always accept that and our frustration does show, we're normal.
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I don't know if that was the case with you, but either way it isn't our intention for that to happen. And really, if you're the only person to have that as a real complaint about our service, out of thousands, then I think we are doing a pretty good job.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.