No atmosphere, rather drab and boring location, and reasonably clean, but not as clean as it could or even should be. It's no frat house, but it's not as clean as a hostel should be.
Turned on the air conditioning after half the dorm was trying to sleep, so it was extra hot and humid and took a long time to cool it down enough to sleep easily. And turned it off way too early in the morning, so you woke up in a humid, sticky sweat.
Bathrooms kind of gross.
Staff was totally unknowledgeable, unhelpful, and just "warm bodies" sitting there.
Decent public spaces including a covered patio and cozy TV room.
Definitely not a great stay-- wouldn't go back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We are sorry you didn’t enjoy your stay here at Mamallena, but I do think your comments are a little unfair. Our location is in a safe and lively local neighbourhood where you can get a huge dinner and a large beer for under $5. It is not close to any “tourist” areas but you can reach them easily by walking or a cheap and quick taxi ride. I don’t think you quite gave the place a chance.. The A/C gets turned on at 9pm and off at 8am every day. This is before most people go to bed and around the same time as most of our (not hungover) backpackers get up to do their round of the sights. We do not have A/C during the day as it is a waste for most people, and wouldn’t be very environmentally friendly anyway. Our bathrooms are cleaned daily, and if a staff member is informed of the bathrooms being unclean they will clean them immediately. I don’t think you informed anyone of any problem with the bathroom. Our staff are some of the most knowledgeable and helpful in the city, or so we are normally told. Although we did have a couple of new members of staff in January who would not have been able to answer questions as proficiently as the others, maybe you spoke to them? Once again, sorry you did not have a good time here, I think you would find if you came back you may have a totally different experience, and I think if you thought our hostel was bad you will have a difficult time adjusting to the standards of lodging in Central America.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.