We booked three rooms at the Crowne Plaza for a one night stay by phone. Check in time is 2pm and when we arrived at 2.30pm we were told we could not go to our rooms as the existing guests had chosen a late check out and none of our rooms were available. After talking to the extremely unhelpful receptionist we realised that one of the rooms had a double bed when we had specifically requested two doubles/singles as it was for my son and daughter (both adults). They did rectify the situation but we had to speak to a manager and argue! After further discussions about our rooms not being ready, they suddenly found us another room. When we arrived the room was filthy! All the cupboards were dusty and unkept. We decided to leave as we were unhappy about paying for rooms we couldn't use - and whilst the hotel were making double money by charging existing guests for staying longer! As we were leaving we discovered the lifts weren't working either!!
Terrible experience and we will never return. Please find an alternative in Managua, as it's not worth the money, it smells and it's filthy!!!
- Official Description (provided by the hotel):
- Hotel Crowne Plaza Managua is located in a entertainment and economic strategic place, in Nicaragua only 15 minutes away from the International Airport in Managua, the Hotel is very close to the City Life Center, is conveniently located close to the President Office and many embassies, you will be able to enjoy of a spectacular view, of the city, with the best facilities for your comfort, pleasure, business and conventions. The Hotel Architecture reminds us the Ancestral Mayas Pyramids.The Crowne Plaza Sleep Advantage was developed to provide our guests with a scientifically-based, holistic approach to better sleep. Hotel Crowne Plaza Managua has a luxury and nice environment. Enjoy of a splendid international food in our restaurants and for our casuals meetings and events, you will enjoy of your delight drink in our nice Bar and Lounge Concorde. The Convention Center of Hotel Crowne Plaza Managua, make an appropriate environment for your meetings congress, conventions success. Our convention center has the largest and moderns meetings lounges in Nicaragua, where you can be able to place groups from 10 to 2000 people, always assisted by our professionals, moderns audio-visuals equipment, video conference, and wireless internet band. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Managua