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“Good but needs to improve in certain areas” 4 of 5 stars
Review of InterContinental Real Managua at Metrocentro Mall

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InterContinental Real Managua at Metrocentro Mall
4.0 of 5 Hotel   |   Costado Sur Centro Comercial | Metrocentro Carretera Masaya, Managua, Nicaragua   |  
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Ranked #12 of 48 Hotels in Managua
Atlanta, Georgia
Top Contributor
169 reviews 169 reviews
37 hotel reviews
Reviews in 63 cities Reviews in 63 cities
138 helpful votes 138 helpful votes
“Good but needs to improve in certain areas”
4 of 5 stars Reviewed August 31, 2013

This is my second stay at the InterContinental Real Metrocentro Managua. A very nice hotel with an excellent breakfast showing and good service on most occasions. The two areas in need of improvement are the room keycard system and updated carpeting/furnishings. All members of my party consistently had to return to the front desk to get our room keycards "rekeyed" due to non-working issues. We were on a very tight work schedule and it's very frustrating to constantly have to return to the front desk from the 5th floor of the hotel due to such an issue. I've ready many other comments here that are similar and the management must surely be aware of this long-term pervasive problem with the keycard system not functioning. The other issue is the worn furniture in the rooms and worn carpeting in the hallways leading to the rooms... musty smells from this carpeting was constant. Management, please address these issues! This is a beautiful hotel with a beautiful pool area and many other stately features.... all hotels must eventually update their surroundings and the keycard problem is out of control. I found the staff to be altogether helpful on all issues and very knowledgable and friendly.

Room Tip: Ask for a higher, pool view roo
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  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intermanagua, Gerente at InterContinental Real Managua at Metrocentro Mall, responded to this review, September 3, 2013
Dear Mr. Thomas

Kindest regards from the team of Real InterContinental Metrocentro Managua.

Thank you very much again for your comments regarding the keycards currently our maintenance department and our room division department are working on a solution to this problem. Likewise i told you that in the near future for the convenience of our guests we plan to do some renovations in rooms and other areas of our hotel.

We hope you visit us again.

Best regards,

Hans Scholte
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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296 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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English first
Miami
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed August 26, 2013 via mobile

Stayed with my husband. Three days in May. Excellent location, in the middle of Managua. Located near great restaurants, shopping and site seeings. Nice views, professional service. Will come back and recommend.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intermanagua, Gerente at InterContinental Real Managua at Metrocentro Mall, responded to this review, August 30, 2013
Dear Guest,

Kindest regards from Real InterContinental Metrocentro Managua.

We thank your preference to decide to stay with us. Thank you very much for your comments, it was a pleasure for us to assist you.

We hope you visit us soon.

Best regards.

Hans Scholte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethesda, Maryland
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 23, 2013

The Intercontinental Real is a pleasant hotel, very friendly service. The rooms are big and clean, but it is time to update the rooms and bathrooms.

They seems to have very serious problems with their key service. When I arrived, there was someone yelling at the front desk about how everyone in their group had problems with their keys. I didn't understand why he was so upset, but over the next three days, I did find it a bit annoying to go up to my room and have my key not work, and then have to return to the desk to get a newly programmed key. It happened about 80% of the time. If you have to get to a meeting, the loss of time can be aggravating.

The restaurants are also verrryyyy slowww. Don't eat dinner at the hotel unless you have at least two hours, or more time if you are in a large group. The food is okay -- it looks good, but the meat is tough and the shrimp are pretty tasteless.

I still gave it a relatively good rating because the staff try hard to make things pleasant, and the rooms are still nice.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intermanagua, Gerente at InterContinental Real Managua at Metrocentro Mall, responded to this review, August 30, 2013
Dear Guest,

Kindest regards from Real InterContinental Metrocentro Managua.

First we want to thank your preference to decide to stay with us. Secondly we want to thank you for your comments as these help us to improve and serve you better.

We apologize for the inconvenience you had during your visit, and we hope you give us a second chance hopes you visit us soon.

Best regards.

Hans Scholte
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Managua, Nicaragua
1 review
5 of 5 stars Reviewed August 23, 2013

Excellent service, great restaurant food and great staff. Thank you Ross for giving great service every morning! I recommend the InterContinental Metrocentro Hotel to anyone who is in Nicaragua for Business or pleasure!

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intermanagua, Gerente at InterContinental Real Managua at Metrocentro Mall, responded to this review, August 26, 2013
Dear Mr. Anderson,

Kindest regards from the team of Real InterContinental Metrocentro Managua.

Thank you very much for staying with us when you travel to Managua. Similarly we welcome your comments on our Restaurant, Hotel and the team, believe me when a say that is a pleasure for us to serve you at each visit.

We hope you visit us soon.

Best regards,

Hans Scholte
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guatemala City, Guatemala
1 review
5 of 5 stars Reviewed August 21, 2013

I'm a frequently user and I have received an excellent service from the restaurant staff, special mention to Ross Castillo, she provides an outstanding service. I would ever recommend the Intercontinental Metrocentro Hotel as a place to stay in Nicaragua.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intermanagua, Gerente at InterContinental Real Managua at Metrocentro Mall, responded to this review, August 22, 2013
Dear Guest,

Kindest regards from Real InterContinental Metrocentro Managua.

Thank you very much for staying with us during your visit to Managua, also thanks for your comments, it's nice to know that our team strives to provide the best care and service.

We hope you visit us soon.

Best regards,

Hans Scholte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockville
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 8, 2013

I usually only spend time in the capital when I absolutely have to be there for business. During those occasions, there is no better choice than the Inter. The business center is perfect for getting work done. The concierge is extremely attentive. Room service is quick, reasonably-priced, and high quality. The lounge area by the pool is relaxing and offers food from each of their three restaurants. The mall is just across the way and it has everything one would need. On top of all this, you have the Intercontinental level of quality and service, making this a must if you are in Managua.

Room Tip: I'm paranoid, so I prefer a room on a low floor in case of an earthquake ;)
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intermanagua, Gerente at InterContinental Real Managua at Metrocentro Mall, responded to this review, August 12, 2013
Dear Guest,

Kindest regards from the whole team of Real InterContinental Metrocentro Managua.

We thank you for staying with us on your trip to Managua, it was a pleasure for us to assist you.

As you may notice, some of the benefits of our service are concepts such as The Place to Be where thanks to our two Restaurants and Lounge every evening you can enjoy different experiences. Also be located in a central area and in front of a mall as Metrocentro gives more entertainment options during the day or night and if you want to rest our concept Your Best Rest help you relax especially after a long business day.

We hope you visit us soon.

Best regards,

Hans Scholte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed July 31, 2013 via mobile

Spent 2 nights on a business trip. Normally I stay at the Hilton, but decided to try the IC and take advantage of my Ambassador status...

Check in service was excellent.....they gave me a lovely mini painting as a welcome gift and the usual Ambassador perks, they told me I was given an upgrade to the Ambassador floor, only to find that I had a regular room on the 5th floor with no access to the lounge.....I complained and was sent a key for a room in the 7th floor...which had the exact same layout and size as the room I had before on the 5th floor!..... but at least I had access to the lounge!

The room had double panel windows, so it was very quiet...no street noise whatsoever
Bathroom is a bit dated and small. Maybe a sliding door would make it more comfortable
Room service was very fast and priced reasonably, without the normally abusive service charges
Lounge bfast was good and with a great view of the lake
Forgot my laptop charger at home, but they got me one on the spot.
They have a convenient, cheap and reliable shuttle to/from the airport

Will go back on my next trip

Stayed July 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intermanagua, Gerente at InterContinental Real Managua at Metrocentro Mall, responded to this review, August 12, 2013
Dear Guest,

Kindest regards from the whole team of Real InterContinental Metrocentro Managua.

We thank you for staying with us on your trip to Managua, it was a pleasure for us to assist you. Likewise, we thank you for your comments because these will help us grow, improve and serve you better on your next trip.

We hope you visit us soon.

Best regards,

Hans Scholte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Real Managua at Metrocentro Mall

Address: Costado Sur Centro Comercial | Metrocentro Carretera Masaya, Managua, Nicaragua
Phone Number:
Location: Nicaragua > Managua Department > Managua
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Managua
#5 Family Hotel in Managua
#6 Business Hotel in Managua
#7 Romantic Hotel in Managua
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Real Managua at Metrocentro Mall 4*
Number of rooms: 157
Official Description (provided by the hotel):
THE PLACE TO BE. Enjoy an urban oasis at this award-winning, luxury hotel in Managua, Nicaragua. Ideally placed in the center of the entertainment and business district, adjacent to the country's largest shopping mall featuring more than 120 stores. Indulge yourself at Factory Streak & Lobster, enjoy a trendy ambience at NAU lounge bar or unwind in the tranquil surrounding at our terrace next to the pool and exotic gardens. Explore the city, visit Managua's famous Cathedral and its historic downtown area. ... more   less 
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Also Known As:
Intercontinental Real Metrocentro Managua Hotel Managua
Intercontinental Managua

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