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“An overall great experience” 4 of 5 stars
Review of InterContinental Real Managua at Metrocentro Mall

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InterContinental Real Managua at Metrocentro Mall
4.0 of 5 Hotel   |   Costado Sur Centro Comercial | Metrocentro Carretera Masaya, Managua, Nicaragua   |  
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Ranked #11 of 48 Hotels in Managua
Modena
Top Contributor
213 reviews 213 reviews
56 hotel reviews
Reviews in 81 cities Reviews in 81 cities
114 helpful votes 114 helpful votes
“An overall great experience”
4 of 5 stars Reviewed November 6, 2012

It was my first time in Managua and I chose this hotel because of the fidelity programme and the location near the mall. The hotel is superb. Rooms are big and well mantained. A beautiful swimming pool is available for your pleasure and relax.
The staff is nice and always with a smile, available to assist any request.
I was out for dinner and before sleeping relaxed at the bar with a nice drink, just overlooking the pool. This was amazing!

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmania16, Ventas at InterContinental Real Managua at Metrocentro Mall, responded to this review, November 27, 2012
Dear Mr. Giacomo C.

Kindest regards from me and on behalf of the entire team of Real InterContinental Mentrocentro Managua.

It is a pleasure for us to know that you enjoyed your stay with us. Thanks for such good reviews that encourage our team to continue working to be the best.

We hope you visit us again soon so we can learn more about the activities we have as a hotel and how nice it is our country.

Best regards,

Sayra Somoza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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288 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Vienna, Virginia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 29, 2012

This hotel is a cut above every other. If what you want in a hotel is American quality standards of comfort, service and amenities, the Intercon Metro Center is your hotel in Nicaragua. it's an oasis within a desert of subpar hotels. Everything about the hotel is first rate from the fluffy pillows and soft but firm mattress to the large fitness center, inviting pool, and tasty food. It is clear that every staff member from those at the front desk to the concierge to the cleaning service have all been steeped in the Intercon service culture. They greeted you with a smile at every encounter and promptly met every request for assistance. When my wife suffered from a terrible toothache the morning after our arrival in Managua the staff quickly found a first rate dentist and hired a taxi to take us there. The tooth was repaired all for $60 and my wife was able to enjoy the rest of our two week stay without any pain. When staying in Managua, choose the Intercon if you can afford it. Gary R

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmania16, Guest Relations at InterContinental Real Managua at Metrocentro Mall, responded to this review, October 31, 2012
Dear Mr. Gary,

Thank you for staying with us. We are very glad you had a great stayed at the Hotel and that our staff was helpful for both of you. We thank you for having chosen to stay with us during your visit to Nicaragua. As a valued guest we hope that you thoroughly enjoy your stay with us.
Our goal is to offer you an excellent service, exceeding your expectations, but above all, to make you feel that each of us have made this stay unforgettable. Our staff is pretty committed to our guest and we work hard to make you feel you are at home

Hope we can be your host in your next trip to Nicaragua.

Best Regards,
Birmania M.
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Santa Tecla
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 20, 2012

Hotel Real Intercontinental Managua in front of Metrocentro is a great hotel!! They have extremey attentive staff, good restaurants with great food, nice gym amd pool. It is also very conviniently located! Freat value for the money! Totally recomended!
Tips:
- Ask for extra pillows as they are a bit too sotf and you need a couple to get a better nights rest!
- Ask for a room with a view of the lake.
- Ask for a room far away from the elevator - the further, the better, as walls are not particularly thick and outside noise can be heard.
- Room service is great, cheap and super fast!
Tip for while in Nicaragua: Don´t forget while in Managua to go to "Cafe Las Flores" coffee shop in the city(a few blocks from the hotel) - definitely best coffe in Nicaragua!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmania16, Departamento de Mercadeo y Ventas at InterContinental Real Managua at Metrocentro Mall, responded to this review, October 22, 2012
Dear Ms. Pilie,

Good morning, receive a greeting from me and the entire staff at the InterContinental Hotel Managua.

Thank you for your nice comment, it was a pleasure to serve you during your stay. Likewise, thank you very much for the advice provided to us in your comment this will help us improve and grow.

We hope you visit us again so you can enjoy our facilities and our service.

Have a good morning.

Best regards,

Sayra Somoza
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Tampa, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 10, 2012 via mobile

we enjoyed the breakfast with a beautiful view at the executive level. The rooms are completely sound proof and comfortable, service exceptional and we couldn't believe the price for everything we got, we would pay so much more for the same service in the States we were impressed. We're coming back from San Juan del sur this thanksgiving and spending it there for sure.

  • Stayed November 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmania16, Guest Realtions at InterContinental Real Managua at Metrocentro Mall, responded to this review, October 16, 2012
Dear Sir,

Thank you for staying at Real InterContinental Metrocentro Managua.

As part of our day to day our goal is to give the best service when you are away from home that’s why in Real InterContinental Metrocentro we love to fill your expectations. We hope you visit us very soon.

Thank you for trusting us as your hotel of choice.

Sincerelly,

Birmania M.
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Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed September 25, 2012 via mobile

This intercontinental is a very nice hotel, rooms are clean and nice, some of them with nice pool view. They have a shuttle service from and to the airport. Internet, a nice pool area, a couple of restaurants and a bar. I like the breakfast buffet, a lot of fruits, eggs, many options. Also it is located across a shopping mall with several stores, a food court, and a supermarket too.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmania16, Ventas at InterContinental Real Managua at Metrocentro Mall, responded to this review, October 9, 2012
Dear Guest,

Thank you very much for your feedback, it's good for us to know that your stay was enjoyable. We hope you come back soon so you can learn more about our hotel and our country.

Have a great day.

Best regards,

Sayra Somoza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
oslo
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 21, 2012

I have stayed at the Intercontinental several times when I have needed to spend a few days in Managua. There are several smaller and friendlier places to recommend to most travelers. They are certainly not as expensive as the Inter. However, for sheer practicality, Inter stands out. It is only a short walk from a shopping mall if you need to buy something. The gym is not particularly well equipped, but works just fine. The breakfast buffet contains a fine selection of fruits and Nicaraguan dishes. Nonetheless, the place is pretty dull and formal. This is not the place to meet Nicaraguans and learn about Nicaragua. In fact, the Inter feels like most hotels anywhere in the world. A place-less space for global travelers.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmania16, Ventas at InterContinental Real Managua at Metrocentro Mall, responded to this review, September 26, 2012
Dear Guest,

Thanks for your comment, all your opinions will help us grow and improve, but the next time you come to Managua you can visit our Concierge desk, he will arrange a tour for you, in that way you can go to different places full of culture and where you can learn more about the country. Just as I tell you that on Wednesdays, Thursdays and Fridays we have DJs and different activities that make the atmosphere of the hotel The Place to Be in town. Although if you want to know more about the city I'm sure that if you ask our staff will recommend you a place to visit.

Have a great day.

Best regards,

Sayra Somoza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ypsilanti, Michigan
Top Contributor
55 reviews 55 reviews
11 hotel reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed September 19, 2012

We stayed here for two nights before heading to a resort on the Pacific and would not stay here again. I had a rate of $145/night and somehow my rate jumped to $196 and $180 for the two nights. They also would not honor my Ambassador coupon for 1 free night. Understood the 15% tax on the nights but they couldn't explain the additional $3.39 each night. English was a problem, still fighting the rates with both hotel management and Intercontinental.

We ate at the Restaurant Factory inside the hotel for dinner one night and I got food poisoning from the lobster bisque. Food at the Voltes restaurant inside was good but the Restaurant Factory soured us (especially me) on the food there.

Beds were extremely firm, did not sleep well here

Would highly recommend going somewhere else

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Real Managua at Metrocentro Mall, responded to this review, October 4, 2012
Dear schulze52,

Thank you for taking the time to post your comments. I would like to apologize for the overall issues you had during your stay. I want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. For the reason, your comments are troubling and will certainly be looked into. I have sent you a private message to obtain some additional details regarding your experience. Thank you for staying with us and we look forward to hearing from you soon.

Sincerely,

Anthony M
Case Manager
IHGCare
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Additional Information about InterContinental Real Managua at Metrocentro Mall

Address: Costado Sur Centro Comercial | Metrocentro Carretera Masaya, Managua, Nicaragua
Phone Number:
Location: Nicaragua > Managua Department > Managua
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Managua
#6 Business Hotel in Managua
#6 Family Hotel in Managua
#8 Romantic Hotel in Managua
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Real Managua at Metrocentro Mall 4*
Number of rooms: 157
Official Description (provided by the hotel):
THE PLACE TO BE. Enjoy an urban oasis at this award-winning, luxury hotel in Managua, Nicaragua. Ideally placed in the center of the entertainment and business district, adjacent to the country's largest shopping mall featuring more than 120 stores. Indulge yourself at Factory Streak & Lobster, enjoy a trendy ambience at NAU lounge bar or unwind in the tranquil surrounding at our terrace next to the pool and exotic gardens. Explore the city, visit Managua's famous Cathedral and its historic downtown area. ... more   less 
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Also Known As:
Intercontinental Real Metrocentro Managua Hotel Managua
Intercontinental Managua

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