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InterContinental Real Metrocentro Managua: Traveler Reviews

4.0 of 5
Costado Sur Centro Comercial | Metrocentro Carretera Masaya, Managua, Nicaragua
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InterContinental Real Metrocentro Managua
Ranked #6 of 46 hotels in Managua
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182 reviews from our community

Traveler rating
    91
    68
    17
    3
    3
See reviews for
Families
21
 
Couples
44
 
Solo
20
 
Business
67
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Santa Tecla
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Great Hotel!”
5 of 5 stars Reviewed October 20, 2012

Hotel Real Intercontinental Managua in front of Metrocentro is a great hotel!! They have extremey attentive staff, good restaurants with great food, nice gym amd pool. It is also very conviniently located! Freat value for the money! Totally recomended!
Tips:
- Ask for extra pillows as they are a bit too sotf and you need a couple to get a better nights rest!
- Ask for a room with a view of the lake.
- Ask for a room far away from the elevator - the further, the better, as walls are not particularly thick and outside noise can be heard.
- Room service is great, cheap and super fast!
Tip for while in Nicaragua: Don´t forget while in Managua to go to "Cafe Las Flores" coffee shop in the city(a few blocks from the hotel) - definitely best coffe in Nicaragua!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Pilie about InterContinental Real Metrocentro Managua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmania16, Departamento de Mercadeo y Ventas at InterContinental Real Metrocentro Managua, responded to this review
October 22, 2012
Dear Ms. Pilie,

Good morning, receive a greeting from me and the entire staff at the InterContinental Hotel Managua.

Thank you for your nice comment, it was a pleasure to serve you during your stay. Likewise, thank you very much for the advice provided to us in your comment this will help us improve and grow.

We hope you visit us again so you can enjoy our facilities and our service.

Have a good morning.

Best regards,

Sayra Somoza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
“my boyfriend called it his American place in Nicaragua”
5 of 5 stars Reviewed October 10, 2012 via mobile

we enjoyed the breakfast with a beautiful view at the executive level. The rooms are completely sound proof and comfortable, service exceptional and we couldn't believe the price for everything we got, we would pay so much more for the same service in the States we were impressed. We're coming back from San Juan del sur this thanksgiving and spending it there for sure.

  • Stayed November 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Maria L about InterContinental Real Metrocentro Managua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmania16, Guest Realtions at InterContinental Real Metrocentro Managua, responded to this review
October 16, 2012
Dear Sir,

Thank you for staying at Real InterContinental Metrocentro Managua.

As part of our day to day our goal is to give the best service when you are away from home that’s why in Real InterContinental Metrocentro we love to fill your expectations. We hope you visit us very soon.

Thank you for trusting us as your hotel of choice.

Sincerelly,

Birmania M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
“Nice hotel and well located!”
4 of 5 stars Reviewed September 25, 2012 via mobile

This intercontinental is a very nice hotel, rooms are clean and nice, some of them with nice pool view. They have a shuttle service from and to the airport. Internet, a nice pool area, a couple of restaurants and a bar. I like the breakfast buffet, a lot of fruits, eggs, many options. Also it is located across a shopping mall with several stores, a food court, and a supermarket too.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Deods about InterContinental Real Metrocentro Managua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmania16, Ventas at InterContinental Real Metrocentro Managua, responded to this review
October 9, 2012
Dear Guest,

Thank you very much for your feedback, it's good for us to know that your stay was enjoyable. We hope you come back soon so you can learn more about our hotel and our country.

Have a great day.

Best regards,

Sayra Somoza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
oslo
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Clean, effective with everything you'd expect for this price”
3 of 5 stars Reviewed September 21, 2012

I have stayed at the Intercontinental several times when I have needed to spend a few days in Managua. There are several smaller and friendlier places to recommend to most travelers. They are certainly not as expensive as the Inter. However, for sheer practicality, Inter stands out. It is only a short walk from a shopping mall if you need to buy something. The gym is not particularly well equipped, but works just fine. The breakfast buffet contains a fine selection of fruits and Nicaraguan dishes. Nonetheless, the place is pretty dull and formal. This is not the place to meet Nicaraguans and learn about Nicaragua. In fact, the Inter feels like most hotels anywhere in the world. A place-less space for global travelers.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask gruerlokka about InterContinental Real Metrocentro Managua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmania16, Ventas at InterContinental Real Metrocentro Managua, responded to this review
September 26, 2012
Dear Guest,

Thanks for your comment, all your opinions will help us grow and improve, but the next time you come to Managua you can visit our Concierge desk, he will arrange a tour for you, in that way you can go to different places full of culture and where you can learn more about the country. Just as I tell you that on Wednesdays, Thursdays and Fridays we have DJs and different activities that make the atmosphere of the hotel The Place to Be in town. Although if you want to know more about the city I'm sure that if you ask our staff will recommend you a place to visit.

Have a great day.

Best regards,

Sayra Somoza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ypsilanti, Michigan
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
“Was overcharged on multiple lines / food poisoning”
2 of 5 stars Reviewed September 19, 2012

We stayed here for two nights before heading to a resort on the Pacific and would not stay here again. I had a rate of $145/night and somehow my rate jumped to $196 and $180 for the two nights. They also would not honor my Ambassador coupon for 1 free night. Understood the 15% tax on the nights but they couldn't explain the additional $3.39 each night. English was a problem, still fighting the rates with both hotel management and Intercontinental.

We ate at the Restaurant Factory inside the hotel for dinner one night and I got food poisoning from the lobster bisque. Food at the Voltes restaurant inside was good but the Restaurant Factory soured us (especially me) on the food there.

Beds were extremely firm, did not sleep well here

Would highly recommend going somewhere else

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask schulze52 about InterContinental Real Metrocentro Managua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Real Metrocentro Managua, responded to this review
October 4, 2012
Dear schulze52,

Thank you for taking the time to post your comments. I would like to apologize for the overall issues you had during your stay. I want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. For the reason, your comments are troubling and will certainly be looked into. I have sent you a private message to obtain some additional details regarding your experience. Thank you for staying with us and we look forward to hearing from you soon.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Real Metrocentro Managua

Also Known As:
Intercontinental Real Metrocentro Managua Hotel
Intercontinental Real Metrocentro Managua Hotel Managua
Intercontinental Managua
Address: Costado Sur Centro Comercial | Metrocentro Carretera Masaya, Managua, Nicaragua
Phone Number:
Region: Nicaragua > Managua Department > Managua
Amenities:
Business Center Fitness Center Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotels in Managua
#6 Family Hotels in Managua
#6 Business Hotels in Managua
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
THE PLACE TO BE located at the heart of the entertainment and business district in Managua, adjacent to the country’s largest shopping mall in the city, minutes away from Managua`s exclusive night life and only 6 miles from the airport this is right where you want to be. Enjoy a fabulous culinary experience at our two international restaurants Voltes and Factory Steak and Lobster, were you can enjoy prime cuts & imported lobster. For a casual evening, visit our trendy Nau Lounge which offers an extensive variety of fresh sushi’s and cocktails, if you prefer you can relax in our terrace surrounded by an exotic and beautiful gardens next to the pool, but just steps away from the exiting ambience of the bar and restaurants. All 157 rooms are specifically designed to offer you the best rest, with soundproof windows, ultra sumptuous bedding with 300 thread count Egyptian Cotton sheets, a special blend of goose feather and down pillows and a feather bed mattress topper. In addition, all guestrooms have either 37” or 42” LCD TV with Video on Demand system which features an extensive library over 70 new digital movie releases, high-speed Internet access of 20mb for your entertainment and a spacious work desk will make your stay enjoyable and productive. Our concierge will be pleased to help you organize any sightseeing tour to the Masaya Volcano, Granada or Leon. Hertz and Avis rent a car desks and car pick up are available at the hotel. Hotel Real InterContinental Metrocentro Managua, winner of the World Travel Award 2005, the Torchbearer Award 2006 and 2008 is the place to be in Managua either for business or for pleasure ... more   less 
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