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“Hurt my wallet” 2 of 5 stars
Review of Courtyard by Marriott San Salvador

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Courtyard by Marriott San Salvador
3.0 of 5 Hotel   |   Esquina Calle 2 y Calle 3 | Centro de Estilo de Vida La Gran Via, San Salvador, El Salvador   |  
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Ranked #8 of 50 Hotels in San Salvador
Mesquite, Nevada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Hurt my wallet”
2 of 5 stars Reviewed November 24, 2013

After a long day on the road with my friend, we arrived at the hotel where he had stayed previously. We got our room, but the manager told us not much was available because of a convention in the city. We were charged $299 for a simple, no frills room that under other circumstances I would not have paid $100.00.

I don't see me returning to San Salvador again soon, but if I do, this hotel will not be on my list for a place to stay

  • Stayed November 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis S, Manager at Courtyard by Marriott San Salvador, responded to this review, November 28, 2013
Thank you very much for your comments, we appreciate it!
As you mentioned, during the past week on November the all city hosted the Latin American poultry convention, unfortunately two month before to the convention dates, the hotel was almost full without promotional rates available.
Please take my contact for any request or suggestions in your next stay with us
My best regards
Luis Sandoval
Director of Sales Hotel
Courtyard by Marriott San Salvador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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164 reviews from our community

Traveler rating
    94
    53
    9
    6
    2
See reviews for
26
21
13
83
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 10, 2013

Very nice and good hotel very central located in the Capital. Very near the Mall and several restaurants. The hotel is good, the staff speaks English in general and they are quite service minded and nice. The rooms are nice and big. Everything worked perfect and they are very clean. Absolutely worth a visit and definitive a place I will return to.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis S, Manager at Courtyard by Marriott San Salvador, responded to this review, November 13, 2013
Thank you very much for your comments, we appreciate it!

Please take my contact for any request or suggestions in your next stay with us

Regards
Luis Sandoval |Director de Ventas|Director of Sales|Hotel Courtyard by Marriott San Salvador| luis.sandoval@courtyard.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC Metro
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 27, 2013

As described by others, a nice, clean hotel with excellent service. The hotel is a typical Courthouse but El Sal's lower wages means you have more staff and better service relative to a U.S. Courthouse. It is ideally situated, as there is a mall and plenty of eateries just out the door. The hotel itself does a great job with their breakfast which includes cooked to order eggs and omelets. Weekends are busy and frankly noisy, especially Saturday nights. Even on the fifth floor the noise from downstairs can be heard after midnight. I have a room facing the rear which means less road noise during the normal, but suffers on Saturday nights. The other annoyance are the alarms from the cars parked in the mall parking lot. The service staff does an excellent job, helpful, prompt, and extremely courteous. The complimentary internet is high speed with wifi and ethernet connectivity. Skype works fine. The beds are hard (which I like) the sofa's are soft.

For those who are Marriott Gold or Platinum Rewards members do not expect anything special. I am typically offered an upgraded, or at a minimum a note from the manager but that did not happen. Disappointing but by no means a game changer.

Room Tip: Recommend the back side of the hotel. The further down from the elevators rooms x02-x08 the quieter...
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis S, Manager at Courtyard by Marriott San Salvador, responded to this review, November 7, 2013
Thank you very much for your comments, we appreciate it!

Please take my contact for any request or suggestions in your next stay with us

Regards
Luis Sandoval |Director de Ventas|Director of Sales|Hotel Courtyard by Marriott San Salvador| luis.sandoval@courtyard.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Senior Contributor
46 reviews 46 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed October 23, 2013

This is a very nice hotel in the outskirts of San Salvador City, in front of a large mall with many restaurants and bars. Since this is literally a few steps away from the lobby, you have lots of choices for dinner and shopping in a very safe environment. The hotel itself is clean, tidy and has a little pool and a gym. Rooms appear to have been recently renovated. Highly recommendable, especially when compared to Hilton Princess which, being similar in terms of amenities, doesn't have the mall advantage.

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis S, Manager at Courtyard by Marriott San Salvador, responded to this review, November 7, 2013
Thank you very much for your comments, we appreciate it!

Please take my contact for any request or suggestions in your next stay with us

Regards
Luis Sandoval |Director de Ventas|Director of Sales|Hotel Courtyard by Marriott San Salvador| luis.sandoval@courtyard.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guatemala
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 8, 2013

We had a special offer to stay at this hotel with our credit card company. I called the credit card company and the main 1-800 marriot number and both said the sale was still valid ($50 plus taxes) and that I had to reserve directly with the hotel. The hotel did not honor the offer. We stayed anyways. The hotel is clean and the rooms are a good size. They have a great breakfast buffet (which could be better if pupusas were offered EVERY day). People at the hotel: Luis was very rude on the phone, Ana I. wasn't very nice. Rigoberto was especially kind and went out of his way to help us with recomendations and places to visit. Another lady at the front desk with long hair was very nice as well. People at the buffet were kind and did well their job. Room service was efficient. Location is great, you are close to everythingand have a "mall" within steps. The pool is small, but my kids enjoyed it. All in all, our stay was great...the bad was limited to the rude people over the phone and not honoring the sale price ( even when I had it in writing).

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis S, Director of Sales at Courtyard by Marriott San Salvador, responded to this review, October 20, 2013
Thank you very much for your comments, we appreciate it!

Please take my contact for any request or suggestions in your next stay with us

Regards
Luis Sandoval |Director de Ventas|Director of Sales|Hotel Courtyard by Marriott San Salvador| luis.sandoval@courtyard.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guayaquil, Guayas, Ecuador
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 4, 2013

Great hotel for meeting, the people very friendly and willing to help, the breakfast buffe is very diverse, the meeting rooms were nice with Air Conditioner, and the pool is very nice and clean. the beds are very confortable.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis S, Manager at Courtyard by Marriott San Salvador, responded to this review, September 6, 2013
Thank you very much for your comments, we appreciate it!

Please take my contact for any request or suggestions in your next stay with us

Regards
Luis Sandoval |Director de Ventas|Director of Sales|Hotel Courtyard by Marriott San Salvador| luis.sandoval@courtyard.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 4, 2013

My Businesspartner and i have been at this Courtyard in San Salvador for a few Days, due our Company had several Conferences in the near Area. We both can say, that the Hotel is really good and all Services have been good. There was also Businesscenter available, wich was well outfitted. We also have been two Times in the Restaurant and also there, we did get a very high Standard.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis S, Manager at Courtyard by Marriott San Salvador, responded to this review, September 6, 2013
Thank you very much for your comments, we appreciate it!

Please take my contact for any request or suggestions in your next stay with us

Regards
Luis Sandoval |Director de Ventas|Director of Sales|Hotel Courtyard by Marriott San Salvador| luis.sandoval@courtyard.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott San Salvador

Address: Esquina Calle 2 y Calle 3 | Centro de Estilo de Vida La Gran Via, San Salvador, El Salvador
Location: El Salvador > San Salvador Department > San Salvador
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in San Salvador
#6 Family Hotel in San Salvador
#6 Business Hotel in San Salvador
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott San Salvador 3*
Number of rooms: 133
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Also Known As:
Courtyard By Marriott San Salvador Hotel San Salvador
Courtyard San Salvador
San Salvador Courtyard
Courtyard By Marriott San Salvador El Salvador

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