We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Tropical Oasis in the City” 4 of 5 stars
Review of Sheraton Presidente San Salvador

Save Saved
You added Sheraton Presidente San Salvador to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Sheraton Presidente San Salvador
4.0 of 5 Hotel   |   Av. La Revolucion, Col. Sn. Benito, San Salvador, El Salvador   |  
Hotel amenities
Ranked #15 of 50 hotels in San Salvador
Alexandria, VA
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Tropical Oasis in the City”
4 of 5 stars Reviewed February 14, 2013

I stayed here for two nights prior to a tour of Central America and loved this hotel. It is a wonderful place to relax which is what I wanted to do. The hotel is a semi-circular low rise built to fit into the top of a hillside. Within the semi-circle is a large, private, and beautifully landscaped pool area with hammocks as well as the usual pool loungers. At the pool, you would never know you were in the city. The hotel restaurant features terrace dining that opens out to the garden/pool. Good food and resonable prices.

The hotel is just across the street from a very good art museum and theater. I greatly enjoyed the art museum, but could not find out whether the theater had a performance while I was there. The box office staff person did not speak English. The hotel does not have a concierge and the desk staff did not know. The front desk staff should be trained to be more knowledgeable about nearby attractions, especially the theater schedule since it is so close. An archeological museum is a short cab ride away, but I did not have time to go there.

The rooms are nicely kept, good size, and have the usual excellent Sheration bedding. I paid for my stay using Starwood cash and points (Category 2). I consider the Presidente to be a very good value. I highly recommend the Presidente to anyone looking for a great place to stay in San Salvador.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

200 people have reviewed this hotel

Traveler rating
    66
    89
    30
    10
    5
See reviews for
28
29
26
94
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 9, 2013 via mobile

While this is not fanciest hotel in the world they make up for it with pleasant and friendly service. Like other reviewers the club room is and added bonus as is the wi fi. What we really like about this hotel is that it has large grounds and open space so it is not just a cold tower like building. They are currently renovating the rooms so ask for one of those.

Stayed February 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgetown, Barbados
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 3, 2013

We visited San Salvador for the first time this past week and we were fortunate enough to stay at the Sheraton Presidente in San Salvador. We stayed in 4th floor club room. We enjoyed the service in the club lounge the wait staff bent over backwards to help us. We enjoyed a drink in the bar and ate our meals each night in the restaurant on site. Neither my husband or myself could speak much spanish but most of the staff could speak english which was wonderful and made our stay so much more enjoyable. After that visit we figured we'd take a stab at learning more spanish so we wouldn't be dependent. I should mention the rooms were very clean and the bed was very comfortable. At the end of the day the choice to stay at The Sheraton in San Salvador was a great choice, I would recommend this hotel and if we find ourselves back in San Salvador we will definitely chose the Sheraton.

Room Tip: The club room has the best value!!
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgetown, Barbados
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 3, 2013

My wife and I stayed three nights on 4th floor (business floor). This gives you free access to business lounge, one free alcoholic drink per person per day and unlimited snacks. Our room was clean and comfortable with free wifi access and we dined in the hotel restaurant which we found to be excellent. The hotel is clean, comfortable and the service was excellent. We would not hesitate to recommend this hotel.

Room Tip: Negotiate the rate before you book. There is a big difference between the published rate and what yo...
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 8, 2013

Over the Christmas holidays we went to visit my husband's family in San Salvador, El Salvador. Usually, we stay with his parents, but this time was different. Not only did my immediate family go, but my parents, my sister and my niece went too. Too many people to bunk with the in-laws. Instead, we decided to stay at the hotel where my brother-in-law was having his wedding reception.

The Sheraton Presidente is a well known hotel in the country, from an internationally respected chain of hotels. This particular hotel is the go-to for visiting Heads of State, government officials and other notable guests. Even so, the room rates were reasonable, starting at $99 US per night.

The building is a little bit older, but much of it has been remodeled. The lobby, restaurant and grounds are beautiful, with a large pool located in the heart of the grounds, surrounded by the hotel, a mini golf area, and conference facilities. This sets it away from the main road, and makes it feel as though you are on a resort. There is also a shallow kid pool right off the main one, where our kids spent their time.
The building itself is made of concrete, as are most buildings in El Salvador, since wood is expensive and buildings need to be earthquake safe. This can give the inner hallways the feel of being in a compound, but that changes once in the lobby area or the guest rooms. Our room was a standard room with two queen beds. The hotel advised us that at Christmas, there are many events held out by the pool area, which could be too noisy if we were trying to put young children to bed early. Instead, they suggested a room with a back patio that led to a terrace, with a walkway down and around to the pool. We accepted, and I'm glad we did. We would open up our wall of sliding doors and let the kids run around outside, where they weren't bothering anyone. The view was a city one, but it was never loud.
What really stood out for us at this hotel were the service, and the food. Let me begin with the service. Yes, it's a big hotel, so good service is to be expected. Having travelled quite a bit, I know that it's not always the case. I have no complaints about the service we received at the hotel. Everyone was courteous and polite, and employees went out of their way to help us when we needed it. An example of this was during the wedding we attended. My son can't have anything with gluten, and my brother in law hadn't ordered him a special meal for the dinner. My husband asked one of the servers if he could order him a plate of something that my son could eat, and he did that for us immediately, no questions asked, rather than tell us that they could only provide what was already on the menu.

In case you're wondering, tip is included on bills. No one asked for a tip, and there weren't any tip jars to be seen. Everyone on staff was courteous and professional, clearly well trained in the hospitality industry. All staff we spoke with had a working knowledge of more than one language, as well.

The room service menu is available 24 hours a day, for reasonable prices. The prices are higher than if you bought the food at a regular restaurant in the city, but that's pretty standard of every room service menu. Still, for $10, sometimes less, you could get a meal delivered to your door, and the food was incredible. There were a few items that were safe for my son, who can't eat gluten, and after a few questions of the kitchen staff, we were comfortable ordering him food. He didn't get sick once.

We added on the $10 breakfast buffet to our room. Children eat free, so it was just the extra for my husband and I. I was a bit wary at first, because most breakfast buffets at hotels are pretty limited, especially for my son, but this one was incredible. It had:

1- Pupusa Station: Pupusas are kind of the national food in El Salvador. They're a soft corn tortilla filled with meat, beans or cheese, served with a type of coleslaw and tomato sauce. I love them. They were made fresh every morning.

2- Fruit, Cheese and Meat: There were platters of fresh fruit every morning. Strawberries, pineapple, kiwi, oranges, papaya etc. Alongside the fruit were platters of sliced meat and cheese.

3- Cereal: A variety of cereals were available next to the fresh juices and yogurt.

4- Omelette Station: A cook stood waiting to prepare your eggs however you liked them.

5- Prepared dishes: Pancakes, bacon, potatoes, plantains, beans, hash browns. The dishes offered changed a little everyday, but they were a mix of traditional Salvadoran breakfast items and more American items as well.

6- Pastries: In addition to various breads and rolls, there was an entire table filled with pastries of all kinds.

Needless to say, for $10, the daily breakfast was definitely worth our while. Our son could eat something different everyday if he wanted. We were generally so full that we didn't bother with lunch. The breakfast hours were from 6-11 am, so no one was rushing to get down before it closed.

Like every place, I'm sure I could find something to complain about if I wanted to, but honestly, I don't feel like being nitpicky. The hotel was clean & comfortable with good amenities and great service. Wireless internet was included in the price. It was well located within the city, served good food and offered enough entertainment for the kids that they didn't get bored. All for a great price.

I recommend it to anyone looking to stay in San Salvador, El Salvador.

Room Tip: rooms overlooking the pool have a great view, but on site events can be noisy. City view rooms are...
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guatemala City, Guatemala, Guatemala
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed December 11, 2012

Second time for business in a few months at this hotel. At booking "of course, anything you want, yes, there is wifi, you are on the Club floor, it's very VIP".. Upon arrival? First thing at check in is receiving a letter that pretty much says: FYI there is a party tonight, it will be loud until 2am.. (oh, I forgot to mention, it's tuesday). You really did not know this when I booked? (Note to self and others: rooms are NOT sound proof).. Second thing, wi fi does NOT work.. How can you be a Sheraton in 2012 in the VIP floor and not have internet I really wonder...
The most helpful person was a very kind waiter, as the rest of the "managing level" staff couldn't care less about small details including a smile when welcoming you..
Too bad, the property and name have potential!

Room Tip: Ask if there is any room where wi fi works..
See more room tips
  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 7, 2012 via mobile

I have stayed in this hotel 4 times in 2012, in different times of the year. The beds are great as in any other Sheraton I know, and it's clean.

The restaurant is ok, except for desserts and pupusas, so I would avoid that.

The location is excellent, the gym is ok but too small, so you can get stuck waiting for an ellyptical.

The only downside is that they do a lot of parties there, specially on december, so I would recommend requesting a room as far of the pool as possible.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Sheraton Presidente San Salvador? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Presidente San Salvador

Address: Av. La Revolucion, Col. Sn. Benito, San Salvador, El Salvador
Location: El Salvador > San Salvador Department > San Salvador
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in San Salvador
#15 Business Hotel in San Salvador
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Presidente San Salvador 4*
Official Description (provided by the hotel):
Sheraton Presidente San Salvador is the premier lodging and conference facility in San Salvador. Situated in the best residential area, San Benito, yet close to the financial and commercial district, where you can also find the main shopping centers and theaters, such as Multiplaza shopping center and Feria Internacional. Comalapa international airport is just 35 minutes away. The hotel is distinguished by its luxurious facilities, ample gardens, and unbeatable service and warmth of its personnel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Media 8, Inc., Travelocity, Booking.com, Expedia, Tingo, Orbitz, BookingOdigeoWL, Hotels.com and Venere so you can book your Sheraton Presidente San Salvador reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Presidente San Salvador Hotel San Salvador
Sheraton San Salvador
San Salvador Sheraton
Sheraton Presidente San Salvador El Salvador

Owners: What's your side of the story?

If you own or manage Sheraton Presidente San Salvador, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.