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“Great hotel” 5 of 5 stars
Review of Hilton Princess San Salvador

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Hilton Princess San Salvador
4.0 of 5 Hotel   |   Ave las Magnolias y Blvd del Hipodromo, San Salvador, El Salvador   |  
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Ranked #6 of 50 Hotels in San Salvador
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“Great hotel”
5 of 5 stars Reviewed July 8, 2014

This is a very nice hotel with a great location in the Zona Rosa. The service is fantastic and the entire staff is very nice. The lobby is very nice and so is the Churchill bar, though inside the bar tends to be a little sleepy. The pool is not amazing but it's serviceable. It is oddly off the lobby, which is somewhat awkward. I strongly recommend requesting a room with a view of the Boqueron volcano (as opposed to the McDonalds) and also a room WITHOUT an adjoining room as there is no real sound barrier and you can hear everything in the other room.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desiree426, Manager at Hilton Princess San Salvador, responded to this review, August 21, 2014
Dear Guest:

Thank you very much for choosing our Hotel for your recent stay in Hilton Princess San Salvador, We really appreciate the time taken to express your opinion and observations, please be assured that your comments and feedback are certainly being taken into consideration and acted upon in order for us to improve our services.

We appreciate your preference and we look forward to welcoming you back in a near future.

Best regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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295 reviews from our community

Traveler rating
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    22
    8
    4
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
San Salvador, El Salvador
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 4, 2014

Conveniently located at Zona Rosa, a lot of restaurant options nearby, front desk staff is very friendly and willing to help your stay pleasant. Breakfast buffet is offered, variety of options to choose from both from Salvadorian cuisine and American breakfast. Pool area is very quiet. A very good place to choose for your stay in San Salvador. The best thing for me from this hotel was the gym and saunas, the gym has everything a gym rat would like to have and a little bit of everything for someone who just wants to workout, sauna was wonderful and staff amazing!

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desiree426, Manager at Hilton Princess San Salvador, responded to this review, August 21, 2014
Dear Mrs Pineda:
Thank you for your great feedback; you are always cordially invited to visit us again at Hilton Princess San Salvador to enjoy our facilities, convenient location and our personalized service. We are really glad to hear that our staff was able to satisfy your needs and exceeded your expectations.
It is a pleasure to welcome this review and this gives us a lot of encouragement to keep working every day with dedication and passion to continue creating positive experiences for our guests.

Warm Regards

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boise, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 27, 2014

This hotel is conveniently located in the Zona Rosa area so there are lots of restaurants nearby, walking distance. This is also next to a very quiet residential area so it is very peaceful. It is also just a 10 minute drive to many businesses. The staff are wonderful and very friendly. The breakfast is excellent, get an omelet cooked to order. There are many in hotel amenities such as the pool, workout room, executive lounge in the afternoons and an excellent dining room.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desiree426, Manager at Hilton Princess San Salvador, responded to this review, August 21, 2014
Dear John:
Thank you for your great feedback; you are always cordially invited to visit us again at Hilton Princess San Salvador to enjoy our facilities, convenient location and our personalized service. We are really glad to hear that our staff was able to satisfy your needs and exceeded your expectations.

It is a pleasure to welcome this review and this gives us a lot of encouragement to keep working every day with dedication and passion to continue creating positive experiences for our guests.

Warm Regards

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
279 reviews 279 reviews
39 hotel reviews
Reviews in 42 cities Reviews in 42 cities
163 helpful votes 163 helpful votes
3 of 5 stars Reviewed June 16, 2014

A fine hotel, but not quite able to break into the four ratings. The rooms were fine but unremarkable. The service was fine, although I had problems checking in...my credit card(s) were being declined despite several calls to the bank who indicated everything was fine on their side, eventually I paid cash, which is annoying at 4am.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desiree426, Manager at Hilton Princess San Salvador, responded to this review, August 21, 2014
Dear Guest:
Greeting from Hilton Princess San Salvador, We really appreciate the time taken to express your opinion and observations, please be assured that your comments and feedback are certainly being taken into consideration and acted upon in order for us to improve our facilities and services.

I deeply regret the inconveniences found during your check out, we are taking corrective actions to avoid those kinds of incidents happen again. We look forward to having the opportunity to welcome you again and serve you as you deserve.

Warm Regards

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 11, 2014

This place was perfect. From the moment we arrived at the door they had impeccable service. One of the staff members, Kruger, was very nice and spoke English flawlessly. They have washing machines and even gave us free medicine [which seemed magical] and tea when one of us felt sick. The neighborhood seemed safe. Mcdonalds across the street and little bakery/cafe next door made snacking easy. The toilet got clogged but they came in pretty quickly to repair it.

--Waking up to seeing a volcano right outside the window is pleasant as well.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Desiree426, Manager at Hilton Princess San Salvador, responded to this review, August 21, 2014
Dear Guest:
Thank you very much for your visit and the positive evaluation. We are happy you felt comfortable and well served. We hope you had a safe and pleasant trip back home and we can welcome you back on any future visits.
It is a pleasure to welcome this review and this gives us a lot of encouragement to keep working every day with dedication and passion to continue creating positive experiences for you.
Warm Regards

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spring, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 28, 2014

Every time I visit El Salvador with my family, we stay at this hotel. The location is great and near to almost everthing in the city.The hotel staff and services are great and they always make me feel at home. They are always willing to meet all my wants and necesities.

Room Tip: Rooms over looking the San salvador Volcano are my favorities specially in the executive floors.
See more room tips
  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Princess S, Manager at Hilton Princess San Salvador, responded to this review, June 7, 2014
Dear Karla:
Thank you for your great feedback; you are always cordially invited to visit us again at Hilton Princess San Salvador to enjoy our facilities, convenient location and our personalized service. We are really glad to hear that our staff was able to satisfy your needs and exceeded your expectations.
It will be very nice to host you once again on a near future.

Regards

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 28, 2014

My wife and I stayed there between Christmas and New Years. The hotel was virtually empty. It was all a bit odd, but since they cater mostly to business people, we had the whole place to ourselves. Its a very nice hotel though, and I'd happy recommend it to anyone. The price was very fair (but it certainly was peak time).

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Princess S, Manager at Hilton Princess San Salvador, responded to this review, May 29, 2014
Dear Guest:

Thank you very much for choosing our Hotel for your recent stay in Hilton Princess San Salvador, We really appreciate the time taken to express your opinion and observations, please be assured that your comments and feedback are certainly being taken into consideration and acted upon in order for us to improve our services.

We appreciate your preference and we look forward to welcoming you back in a near future.
Best regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Princess San Salvador

Address: Ave las Magnolias y Blvd del Hipodromo, San Salvador, El Salvador
Phone Number:
Location: El Salvador > San Salvador Department > San Salvador
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in San Salvador
#2 Romantic Hotel in San Salvador
#3 Business Hotel in San Salvador
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Princess San Salvador 4*
Number of rooms: 204
Official Description (provided by the hotel):
Hilton Princess San Salvador is a High-rise Hotel situated in the heart of business district with spectacular views to the volcano and the city. Surrounded by the best restaurants in a secure and calm area. ... more   less 
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Also Known As:
Hilton Princess San Salvador Hotel San Salvador
Hilton Hotel San Salvador
Hilton San Salvador
San Salvador Hilton
Hilton Princess San Salvador El Salvador

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