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“Nice for meetings !!” 4 of 5 stars
Review of Hilton Princess San Salvador

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Hilton Princess San Salvador
4.0 of 5 Hotel   |   Ave las Magnolias y Blvd del Hipodromo, San Salvador, El Salvador   |  
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Ranked #8 of 50 Hotels in San Salvador
Certificate of Excellence 2014
Washington DC, District of Columbia
Top Contributor
376 reviews 376 reviews
61 hotel reviews
Reviews in 79 cities Reviews in 79 cities
298 helpful votes 298 helpful votes
“Nice for meetings !!”
4 of 5 stars Reviewed August 31, 2013 via mobile

I just stay in this Hotelmfor a meeting, and I like it. Everything works fine, the instalations are working fine, the staff are very helpfull, the food is good, the Gym is very nice, including a jacuzzi, and have a nice view to the mountains. The only problem I found was the slow elevators!!

Stayed August 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Princess S, Manager at Hilton Princess San Salvador, responded to this review, September 2, 2013
Dear Guest,

Thank you very much for choosing Hilton Princess for your recent stay at San Salvador and for taking your valuable time to share your comments with us and other travelers. We are really glad to hear that our staff was able to satisfy your needs. We are very sorry to hear about your experience with the elevators, improvement measures will be taken in order to avoid such problem in the future. Please come back upon your next trip to San Salvador, we will be more than happy to welcome you back.

Best regards,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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330 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Boston, Massachusetts
Senior Contributor
37 reviews 37 reviews
26 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 29, 2013

Had a good stay at this hotel while traveling on business. Nice location. Very calm and quiet neighborhood. Lots of restaurants nearby. The rooms are spacious and clean. The Gym, Spa, SAuna is very good. The buffet breakfast in the morning is awesome with lots of varieties to choose from.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Princess S, Director of Sales at Hilton Princess San Salvador, responded to this review, August 8, 2013
Dear Guest,

Thank you very much for choosing Hilton Princess for your recent stay at San Salvador and for taking your valuable time to share your comments with us and other travelers.

We cannot thank you enough for recommending our hotel to fellow travelers! Please come back upon your next trip to San Salvador, we will be more than happy to welcome you back.

Best regards,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed July 27, 2013

Stayed on the Hilton Team Member Travel Program. Always excellent hotel to stay at! Staff always goes above and beyond!! Kruger always does his best to make you feel at home, always going above and beyond to make our group feel welcomed! Only problem is that I stayed at this hotel back in February on theTMTP and was not charged for breakfast, but when I just stayed in July I got charged for it every morning and the man working the front desk rudley said "You should of been charged in February too!" BE CAREFUL of hidden charges on your reciept. Overall, an awesome place to stay!

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Princess S, Director of Sales at Hilton Princess San Salvador, responded to this review, August 8, 2013
Greetings from Hilton Princess San Salvador,


Thank you very much for choosing our Hotel for your recent stay at San Salvador and for taking your valuable time to share your comments with us and other travelers. We are really glad to hear that our staff was able to satisfy your needs and meet your expectations. We´ll share your nice comments with them, especially with Kruger.

We are very sorry to hear about your experience in Reception, improvement measures will be taken in order to avoid such confusion in the future. Once again, we thank you for your preference and we look forward to welcoming you back in the future.

Best regards,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Murfreesboro
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 24, 2013

Enjoyed this hotel during my business stay. The rooms were extremely clean and comfortable. Wifi was a bit spotty in my room but honestly expected questionable wifi. Good restaurants within walking distance and you feel safe. The bar and restaurant in the hotel are great if you don't want to leave the hotel with very reasonable prices. The pizza from the hotel was very good and the bar had 2 for 1 specials.

The front desk staff was extremely helpful and the drivers outside of the hotel took us on a tour for a reasonable price to the volcano and to try some local food. The breakfast at the restaurant was good but definitely would not have liked it if it wasn't included in my hotel stay.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Princess S, Director of Sales at Hilton Princess San Salvador, responded to this review, August 8, 2013
Dear Luke

Greetings from Hilton Princess San Salvador. We would also like to thank you for sharing your opinion. We will take it constructively in order to improve. We are glad to know that you enjoyed your business stay at Hilton Princess and we would like to thank you for your kind words and the time spent in writting your comments.

We hope to have the opportunity to welcome you back at Hilton Princess San Salvador.

Best regards,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yardley, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 21, 2013

One night billed even though this reservation was a points stay. Perfect except for the billing error. Resolution still in progress. Watch your bill and your credit card statement. Billing occurred without my approval or having been reviewed with me. My departure charges did not show the extra billing.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Princess S, Director of Sales at Hilton Princess San Salvador, responded to this review, July 22, 2013
Greetings from Hilton Princess San Salvador,

Thank you for your comments regarding your stay at the Hotel. It was a pleasure for us to host you during your visit to San Salvador. Your opinions are very important to us, we will investigate the issue regarding the billing error and make sure it is being taken care of.

We really hope to have you as a guest again in the nearest future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spartanburg, South Carolina
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 1, 2013

I recently went with a medical team to San Salvador and our stay at this hotel was exceptional. The staff was more than friendly, the food was fantastic, and I think the beds were some of the most comfortable I've stayed in. I had fun playing billiards there as well. I think some of their drinks were overpriced but the overall stay was absolutely fantastic!!!!!!!!! I would definitely go back if I return to San Salvador.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Princess S, Director of Sales at Hilton Princess San Salvador, responded to this review, July 18, 2013
Greetings from Hilton Princess San Salvador.

Thank you for your comments regarding your stay with us. We are glad that we were able to make your stay memorable. We would be honored to have you as a guest in a near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chicago
Top Contributor
60 reviews 60 reviews
41 hotel reviews
Reviews in 33 cities Reviews in 33 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed June 25, 2013

This hotel is well located in the Zona Rosa. Lots of restaurant choices within a few blocks from fast food to very good seafood, steak etc. For five dollars or less you can get a taxi to most places like Gran Via or the city center. The hotel is perfectly safe and the area around the hotel is as well. I jogged around each evening and had no issues.
The hotel itself is a bit worn. Can use some upgrading. The lobby has 2 adjoining bars both are very mediocre and a facelift is in order. The executive lounge is poor sadly. The breakfast is unappetizing and the evening fare is worse. Service in the lounge is non existent.
The company they use for hotel pickup needs to be replaced. I was met at the airport by a gentleman with a sign then escorted to a regular yellow taxi (although I had called the hotel in advance asking for a "private car". Here "private car" means for $10 extra dollars they will put you in a yellow cab you can get yourself. The driver drove like a maniac (the only time I felt scared in this "dangerous country").
All the above said I would still recommend this hotel and will return. Why? I complained about the car service and the General Manager spoke to me and addressed the situation. And the hotel facility, as I said in need of some upgrading,is ok. But it is the staff that is 5 star. From the door people, the outstanding concierge, security, housekeeping everyone (except executive lounge personnel)was so friendly. The concierge arranged three days of trips for me and they were perfect. Restaurant recommendations also perfect. Breakfast in the restaurant is very good. Pool is decent. Internet works very well which is critical to me.
So if you want a safe, well located hotel with a great staff and very good management around if an issue arises this is the place. Not far from 4 star more like.3.5 right no.

Room Tip: High Floor has nice views.
See more room tips
  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Princess S, Director of Sales at Hilton Princess San Salvador, responded to this review, June 27, 2013
Greeting from Hilton Princess San Salvador,

Thank you for your comments regarding your stay at the Hotel. It was a pleasure hosting you. We are glad that you enjoyed you stay at the Hotel and that you found our amenities convenient to your needs. We would be glad to be able to host you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Princess San Salvador

Address: Ave las Magnolias y Blvd del Hipodromo, San Salvador, El Salvador
Phone Number:
Location: El Salvador > San Salvador Department > San Salvador
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in San Salvador
#2 Romantic Hotel in San Salvador
#3 Business Hotel in San Salvador
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Princess San Salvador 4*
Number of rooms: 204
Official Description (provided by the hotel):
Hilton Princess San Salvador is a High-rise Hotel situated in the heart of business district with spectacular views to the volcano and the city. Surrounded by the best restaurants in a secure and calm area. ... more   less 
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Also Known As:
Hilton Princess San Salvador Hotel San Salvador
Hilton Hotel San Salvador
Hilton San Salvador
San Salvador Hilton
Hilton Princess San Salvador El Salvador

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