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“Exemplary service, great value for money” 4 of 5 stars
Review of Real InterContinental San Salvador at Metrocentro Mall

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Real InterContinental San Salvador at Metrocentro Mall
4.0 of 5 Hotel   |   Blvd. de los Heroes and Avenue Sisimiles, San Salvador AP 05 44, El Salvador   |  
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Ranked #3 of 51 Hotels in San Salvador
Certificate of Excellence
London
Level Contributor
121 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
“Exemplary service, great value for money”
4 of 5 stars Reviewed March 4, 2011

My wife and I stayed in the Intercontinental Real for a week to attend a wedding. From the minute we arrived, the service was exemplary, with no exceptions. The front desk, waiters, room maids... nothing was too much trouble and every effort was made to cater for our every request.
The location is busy, next to the Metrocentro shopping centre which was built some years ago. However, access is easy and the hotel 40 minutes to an hour from the airport. The hotel has been recently refurbished and the interior common parts are of a high standard, although chairs/sofas now showing some signs now of ageing. We stayed in a junior suite that was well equipped although could have done with some pictures of decorations on the walls, otherwise extremely comfortable. The bed was just right and the bathroom good. Everything was spotlessly clean.
As part of our room package we had access to the Club lounge and the buffet breakfast which every day contained an excellent selection of typical Salvadoran food such as pupusas, chorizos de Cojutepeque and of course frijoles refritos. Superb. An example of the service was that if there was something you wanted, it was no trouble to get it for you.
We also ate in the restaurants: the Brazilian buffet was superb, the Mexican grill/bar served geat margaritas, and the bistro/bar an excellent place to meet friends, and have a drink and a chat.
There is a 24-hour gym, beauty treatment if required but the hotel management does need to put a proper salon in place and not rely on the cramped bathroom adapted for this purpose.
The pool is small but adequate, with poolside service available.
Finally, the gardens are beautiful and immaculately maintained.
Overall, a most pleasant experience that complemented the great time we had at the wedding.
A last note: there is a lot written about the violence in San Salvador but we saw and experienced nothing. Security is tight around the hotel. We walked across a pedestrian road bridge to go shopping in Metrocentro and felt quite safe, albeit taking all the usual precautions as advised.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, March 11, 2011
Thank you for your comment! We look forward to receiving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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457 reviews from our community

Traveler rating
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    5
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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English first
London
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed March 2, 2011

We spend one full week in this hotel from Feb to march 2011 for a family wedding. From our arrival at night the staff was most helpful and caring. we upgraded our room to an Executive one which give access to the lounge on the 8th floor where private breakfast is served. The lounge attendant was the one of the most professional and nice man around. From day one he remembered all our favourite dishes and went beyond his ways to ensure that anything we asked was done, without fuss. Dishes we enquired about he had the kitchen prepare for us and added to the ones on offer. The level of services in this hotel is of the highest quality. The restaurants and bars offer very tasty and fresh food, the selection of meats at the Brazilian grill is fantastic. In addition to the very well maintained pool and gym, our stay there was perfect and we are definitely planning on going back and making this our base in San Salvador.

  • Stayed February 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, March 4, 2011
Thank you very much for this fantastic review! We are overjoyed to hear that you enjoyed your stay with us. We have passed your comment along to the lounge attendant and to all of our staff members. We look forward to having you stay with us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed January 27, 2011

Hotel and staff were great but really enjoyed Tequilas bar (barman was very generous) and the Brazilian restaurant for dinner! My only disappointment was with the gym / fitness centre which lacked free weights and rowing maching. But realistically it was pretty well equipped with enough treadmills and a variety of machines.

  • Stayed January 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, February 2, 2011
Thank you for your comments! We appreciate you taking the time to tell us what you think and how we can improve our facilities. We hope you will be back to visit us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
1 review
4 of 5 stars Reviewed December 27, 2010

The staff at the Intercontinental are top notch and among the best in the business. Jorge does an outstanding job keeping me informed and up to speed on what is going on at the hotel so I can better plan my evening.

The rooms are very comfortable and provide everything that a travel needs. Again I was impressed with this hotel and will continue to plan my stays here in the future...

  • Stayed December 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, February 2, 2011
Thank you for this great review, we will be sure to pass your comments on to Jorge. We look forward to receiving you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Budapest, Hungary
Level Contributor
38 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed November 18, 2010

There is nothing to say about an Intercontinental Hotel. Anything you wish is reality there - in San Salvador as well. Perfect service, perfect rooms, only the location is a little far away from the sights, but close to a shopping mall.

  • Stayed May 2010
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, November 20, 2010
Thank you so much for this great review! We are thrilled with your comment and look forward to having you with us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antigua, Guatemala
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed November 13, 2010

An InterContinental Hotel, is just that and is more or less the same where ever you go. It is world class service and always what you expect it to be.
The San Salvador is a step above and I haven't felt this level of service since I stayed at the IC in Ammon, Jordan.
The personal service and even the simple conversation with the server in the bar.
Yes there is a mall right across the street, and I like the connivence and safety of that.
This is where you need to be in San Salvador!

  • Stayed November 2010, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, November 15, 2010
Thank you very much for your comment! We appreciate you taking the time to let us know about your experience and we look forward to you visiting us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Coral, Florida
1 review
5 of 5 stars Reviewed October 27, 2010

This was my fourth stay at this property. Two in 2008 and two this month. The entire staff is committed to a great guest experience, taking note of and remember your personal preferences throughout your stay and during return trips. The Executive Club floor provides the best value overall for the nominal upcharge. Food and beverage is reasonably priced for a hotel of this caliber, and quality is very good to excellent. The Real's level of personal service is a step above what I expect from the IH brand. My only complaint is the daily charge for internet access (no charge for Ambassador members).

  • Stayed October 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, October 30, 2010
Thank you for your wonderful comment! We are very pleased to know that you enjoy staying with us. For future reservations please enquire about our various rates and packages that include internet service. We look forward to having you with us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Real InterContinental San Salvador at Metrocentro Mall

Address: Blvd. de los Heroes and Avenue Sisimiles, San Salvador AP 05 44, El Salvador
Phone Number:
Location: El Salvador > San Salvador Department > San Salvador
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in San Salvador
#1 Luxury Hotel in San Salvador
#2 Family Hotel in San Salvador
#7 Romantic Hotel in San Salvador
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Real InterContinental San Salvador at Metrocentro Mall 4*
Number of rooms: 228
Official Description (provided by the hotel):
Hotel de lujo ubicado en el centro de entretenimiento y negocios de la ciudad, frente al Centro Comercial mas grande de Centro America, con facil acceso al aeropuerto. Habitaciones recientemente renovadas con ventanas anti ruidos, internet 50MB, camas especialmente disenadas con sabanas de algodon egipcio y otras comodidades. Disfruta del restaurante Faisca al estilo brasileno, Picasso de cocina mediterranea y el NAU Lounge Sushi bar. Explora los lugares locales como la Villa Maya Joya de Ceren ... more   less 
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Also Known As:
Intercontinental Hotels Real San Salvador Hotel San Salvador
Intercontinental San Salvador
San Salvador Intercontinental
Real InterContinental San Salvador At Metrocentro Mall El Salvador

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