This was my fourth stay at this property. Two in 2008 and two this month. The entire staff is committed to a great guest experience, taking note of and remember your personal preferences throughout your stay and during return trips. The Executive Club floor provides the best value overall for the nominal upcharge. Food and beverage is reasonably priced for a hotel of this caliber, and quality is very good to excellent. The Real's level of personal service is a step above what I expect from the IH brand. My only complaint is the daily charge for internet access (no charge for Ambassador members).