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“Unsurpassed guest service experience” 5 of 5 stars
Review of Real InterContinental San Salvador at Metrocentro Mall

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Real InterContinental San Salvador at Metrocentro Mall
4.0 of 5 Hotel   |   Blvd. de los Heroes and Avenue Sisimiles, San Salvador AP 05 44, El Salvador   |  
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Ranked #3 of 50 Hotels in San Salvador
Cape Coral, Florida
1 review
“Unsurpassed guest service experience”
5 of 5 stars Reviewed October 27, 2010

This was my fourth stay at this property. Two in 2008 and two this month. The entire staff is committed to a great guest experience, taking note of and remember your personal preferences throughout your stay and during return trips. The Executive Club floor provides the best value overall for the nominal upcharge. Food and beverage is reasonably priced for a hotel of this caliber, and quality is very good to excellent. The Real's level of personal service is a step above what I expect from the IH brand. My only complaint is the daily charge for internet access (no charge for Ambassador members).

  • Stayed October 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, October 30, 2010
Thank you for your wonderful comment! We are very pleased to know that you enjoy staying with us. For future reservations please enquire about our various rates and packages that include internet service. We look forward to having you with us again soon!
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339 reviews from our community

Traveler rating
    217
    98
    16
    5
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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English first
Carolina, Puerto Rico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 11, 2010

We stayed with a big group of almost 50 guests, and starting at the porter, the front desk agent, our maid in the third floor, all the staff at the breakfast buffet...everyone gave us a service beyond my expectations (and I am very tough judge, I work at a hotel, in the group sales area, so I know what to expect!). The food in our banquet lunches and dinners was great. They are on renovations right now, but kept the noise during the day hours, so if you are out on day trips around San Salvador (as you should), then it is no bother at all.

  • Stayed August 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSerrano, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, August 24, 2010
Thank you for taking the time to write this review. We are overjoyed to know that your group reservation was a success! We look forward to receiving you in your next visit to our beautiful country.
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Sarasota, Florida
Top Contributor
72 reviews 72 reviews
45 hotel reviews
Reviews in 44 cities Reviews in 44 cities
121 helpful votes 121 helpful votes
2 of 5 stars Reviewed June 22, 2010

We were in San Salvador for 6 days. We spent 4 days with a group at the Sheraton Presidente and then came over to the Intercontinental for 2 days on our own in order to be a bit closer to people that we were meeting. What a contrast! The Interconti is indeed a "business" hotel. After the Presidente the Interconti seemed so cold and impersonal and, well, business-like. The setting and the view is dull; sure, you're next door to a big mall (and busy streets) if that's a big deal. But relaxing it is not. And you constantly feel like you're going to pay extra for things. Want to do internet? That's $10, please (free at the Presidente). Want some breakfast? That's extra too. If you arrange a shuttle to the airport it will cost more money than if you arrange it with the same shuttle company directly. Sure, the rooms are clean, maybe antiseptic. You have a nice, safe place to sleep, eat, drink in a convenient location. But a wonderful destination? No way.

  • Stayed June 2010, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSerrano, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, June 24, 2010
Thank you for taking the time to send us such a valuable observation so that we may focus on the areas that need our attention and improve the experience that all of our guests take with them. We apologize that your stay with us was not what you expected. Our hotel offers a range of rates and benefits, given the chance we would like to offer you a rate more suitable to your needs for any future visits you may have. We take this opportunity to inform you that we are also undergoing a renovation so that we can offer the best possible environment to our guests.
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Essex
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
Reviews in 29 cities Reviews in 29 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 11, 2010

This hotel was lovely, modern, rooms were spacious and the service fantastic. The location isn't great, but there are a lot of nearby shops and restaurants if you don't want to eat in the hotel.

  • Stayed June 2010, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 1, 2010

My wife and I were very pleased with our accomodations at this hotel. Virtually every aspect exceeded my expectations. From the clean modern appearance, bi-lingual friendliness and helpfullness of staff, and variety of on premises restaurants, to Elmer and the other guys in the Tequila bar who made wonderful Midori Margaritas, we were delighted. Our room was a welcomed respite from from long hot days of visiting family and exploring nearby points of interest.

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSerrano, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, June 8, 2010
Thank you for your great review! We are delighted to hear that you had such a good time while visiting us, we look forward to receiving you again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 26, 2010 via mobile

I love it here and will always come back feels safe and at home the people are very nice

  • Stayed May 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSerrano, Management at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, April 29, 2010
Thank you! We are very glad to know you enjoy staying in our hotel and that we are successful in delivering the friendly service that all of our guests deserve, we look forward to receiving you on all your future visits to El Salvador.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dawmat Al Jandal - KSA
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 21, 2010

I recently visited San Salvador and stayed in this hotel for one night.

The hotel itself is excellent, with very nice rooms. The staff are very friendly and helpful. I only had breakfast in the hotel which was excelllent, and included what I assume were Central American type foods (they certainly werent European!).

The location of the hotel was good, and very close to a large shopping centre which I spent a few enjoyable hours in.

The only negative point is the pool really is really very small - and if you wanted to do a length it wouldnt take you very long!

  • Stayed March 2010, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSerrano, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, April 22, 2010
Thank you very much for your comment. We are thrilled to hear you enjoyed your stay with us and we look forward to welcoming you back on your next trip to El Salvador!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Real InterContinental San Salvador at Metrocentro Mall

Address: Blvd. de los Heroes and Avenue Sisimiles, San Salvador AP 05 44, El Salvador
Phone Number:
Location: El Salvador > San Salvador Department > San Salvador
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in San Salvador
#1 Family Hotel in San Salvador
#5 Romantic Hotel in San Salvador
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Real InterContinental San Salvador at Metrocentro Mall 4*
Number of rooms: 228
Official Description (provided by the hotel):
Hotel de lujo ubicado en el centro de entretenimiento y negocios de la ciudad, frente al Centro Comercial mas grande de Centro America, con facil acceso al aeropuerto. Habitaciones recientemente renovadas con ventanas anti ruidos, internet 50MB, camas especialmente disenadas con sabanas de algodon egipcio y otras comodidades. Disfruta del restaurante Faisca al estilo brasileno, Picasso de cocina mediterranea y el NAU Lounge Sushi bar. Explora los lugares locales como la Villa Maya Joya de Ceren ... more   less 
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Also Known As:
Intercontinental Hotels Real San Salvador Hotel San Salvador
Intercontinental San Salvador
San Salvador Intercontinental
Real InterContinental San Salvador At Metrocentro Mall El Salvador

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