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“The hotel is very nice;) Unfortunate the city is not that great.” 3 of 5 stars
Review of Real InterContinental San Salvador at Metrocentro Mall

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Real InterContinental San Salvador at Metrocentro Mall
4.0 of 5 Hotel   |   Blvd. de los Heroes and Avenue Sisimiles, San Salvador AP 05 44, El Salvador   |  
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Ranked #3 of 50 Hotels in San Salvador
1 review
“The hotel is very nice;) Unfortunate the city is not that great.”
3 of 5 stars Reviewed September 3, 2013 via mobile

Is not safe during the night to go out. So if you are inside the hotel is good but what if you want to have fun and go out for the night??? May be someday is gonna be safe, but not yet.
Because is something happens the police take a long time to get there.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, September 9, 2013
Dear Honorific:

Thank you very much for this comment.

we hope to have you with us again!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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338 reviews from our community

Traveler rating
    216
    98
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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  • English first
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  • German first
  • Italian first
  • Japanese first
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  • Spanish first
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English first
McKinney, Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 3, 2013

This is a decent property in San Salvador. It lacks some things that are common to Intercontinental properties. After staying a couple of nights at the Intercontinental in Guatemala City where things such as internet and breakfast were for the same rate was not honored in this property. Ambassador upgrades were not honored at this property either. Service at the Mexican restaurant was not great and the food left some to be desired. Breakfast was OK! Your typical buffet thing but lacked basics such as grapefruit juice. It is an old property but the rooms look like they have been renovated somewhat. Showers, bathtubs and sinks are old and the ones in my room did not drain appropriately. Internet service was spotty and disconnected itself too often, forcing you to register and re-register each time.

  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, September 9, 2013
Dear DMullert:

We really thank you for this comment. We are going to work on your remarks in order to improve our product and service.

We hope to have you with us again!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotterdam
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 17, 2013

I have stayed there 6 weeks during the last 2 months and I have to say that it has been a pleasure. The staff is very friendly - especially, a lady called Jeannette from the sushi restaurant, is amazingly service oriented and always happy to help. I wish that hotel staff in Europe had the same attitude as her. The rooms are really good and spacious. The breakfast is good and especially the papusas!

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, August 20, 2013
Dear TheoGoumas:

We really thank you for this comment. Receiving feedback from our guests is very important to us and great service is our top priority so we are very pleased that our service consistently exceeds your expectations. Jeannette is very pleased to receive this comment.

Please come back and see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckand
Top Contributor
117 reviews 117 reviews
67 hotel reviews
Reviews in 72 cities Reviews in 72 cities
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed August 17, 2013

We thoroughly enjoyed our stay in the San Salvador Intercontinental and would gladly give it five stars if it wasn't for the very expensive wifi.
Very few hotels now charge for wifi and it is surprising that this large and seemingly affluent hotel should do so.
Apart from that , the rooms were excellent as were the bathrooms . the beds, while comfortable had very heavy bedding.
The staff couldn't do enough for you. They were friendly and went that extra mile.
We ate at the little coffee bar which was excellent with great food and service.
Unfortunately we also ate at the Japanese restaurant which served us up the worst Japanese food we have had anywhere in the world. My husband described the meat as 'road kill'
This hotel is well worth staying in and we would come back if every again in San Salvador. Suggest either the hotel sends their Japanese chef back to cooking school or our readers stay well away from the restaurant.

Room Tip: Don't think the location of the room is very I portent as hotel is generally quiet. I would sugg...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, August 20, 2013
Dear AndyAuckand:

Thank you very much for the time you took and share your experience in this stay, we are going to work on your remarks and we hope to have you with us again in a near future!!!
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Sonsonate, El Salvador
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 31, 2013

Is the best hotel in San Salvador, staffs are very friendly treat you like their knew you long time ago. Fast room service, blazing speed of internet connection. Good restaurant in the hotel. Its walking distance to the biggest shopping mall in Central America. Couple of chinese restaurant and rows of steaks & seafood bar for the meat lover.....within the walking distance. I will visit again.

Room Tip: All is good sound proof.
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, August 2, 2013
Dear eater8888:

Thank you very much for the time you took writing this wonderful comment, we are glad to know that you have enjoyed your stay with us.

We hope to have you with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tijuana, Mexico
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 31, 2013

This is a nice hotel to stay, very good service and a great location.

I need to congratulate the staff of the restaurant, all of them are always paying attention on what you need. Also the buffet is good, many dishes to choose, fruit, deserts, etc.
I recommend you the Conga drink is very delicious.

I visited a place called Mercado Ex-Cuartel, you will find there many nice typical souvenirs, cloths, food, etc. I liked very much a store with very nice pictures, but you will forgive me I lose the business card, but I attach you a picture, I didn't see any other like this one.

In front is a mall called Metrocentro, it's very big and with a lot of stores, food cart, etc., also there are banks and ATM machines. If you have a foreign debit or credit card, they will charge you a fee of 3 dollars to get some cash.

But be patient if you need to go to the bank, ok, there are a lot of people waiting so long to be attended. They will require your passport as the only ID if you're foreign visitor.

When you arrive to El Salvador you need to pay a fee of 10 dollars.
Be aware with the traffic, don't go to the airport with short time.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, July 31, 2013
Dear Mabbiss:

Thank you for sending us this fabulous review! Great service is our top priority so we are very pleased that our service consistently exceeds your expectations.
Your positive review will go a long way to motivate all of our staff to keep up the good work and continue to deliver the great service that we are known for.
Thank you and we hope you will come and visit us again!
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Seattle, Washington
Top Contributor
71 reviews 71 reviews
38 hotel reviews
Reviews in 31 cities Reviews in 31 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 28, 2013

The internet has gone global, and the ability to share reviews of a hotel with other people from around the world is terrific, but comes with some caveats. What is the background and expectations of someone who writes a review of a hotel in San Salvador? If you are someone who is used to staying in 5* hotels in the US or Europe and now is reviewing the InterContinental San Salvador on that scale, of course it won't measure up. But put into the context of a very poor country where there is crushing poverty and high crime, the hotel seems more like an oasis. Yes, it is a bit dated - not so much in its rooms, but more in the common areas. Rooms were nice, spacious, and the windows at least in the front had very very thick soundproofing. We were there in the midst of one of the most violent thunderstorms I've ever witnessed, and you couldn't hear a thing in the room.

The service is also a bit dated, in the sense that IT IS STILL GOOD! The staff are caring and attentive, very little attitude. The restaurants are excellent, the gym is ancient, the internet is decent, and the pool is tiny. Directly across from one of the largest malls in Central America, which I found depressing and scary, but others may think different.

Room Tip: They all seemed fine.
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, July 31, 2013
Dear bugdocsea:

We really thank you for this comment. Receiving feedback from our guests is very important to us and we take each observation very seriously.

We hope to have you with us in a near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Real InterContinental San Salvador at Metrocentro Mall

Address: Blvd. de los Heroes and Avenue Sisimiles, San Salvador AP 05 44, El Salvador
Phone Number:
Location: El Salvador > San Salvador Department > San Salvador
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in San Salvador
#2 Family Hotel in San Salvador
#5 Romantic Hotel in San Salvador
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Real InterContinental San Salvador at Metrocentro Mall 4*
Number of rooms: 228
Official Description (provided by the hotel):
Hotel de lujo ubicado en el centro de entretenimiento y negocios de la ciudad, frente al Centro Comercial mas grande de Centro America, con facil acceso al aeropuerto. Habitaciones recientemente renovadas con ventanas anti ruidos, internet 50MB, camas especialmente disenadas con sabanas de algodon egipcio y otras comodidades. Disfruta del restaurante Faisca al estilo brasileno, Picasso de cocina mediterranea y el NAU Lounge Sushi bar. Explora los lugares locales como la Villa Maya Joya de Ceren ... more   less 
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Also Known As:
Intercontinental Hotels Real San Salvador Hotel San Salvador
Intercontinental San Salvador
San Salvador Intercontinental
Real InterContinental San Salvador At Metrocentro Mall El Salvador

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