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Real InterContinental San Salvador at Metrocentro Mall
4.0 of 5 Hotel   |   Blvd. de los Heroes and Avenue Sisimiles, San Salvador AP 05 44, El Salvador   |  
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Ranked #3 of 50 Hotels in San Salvador
Brazil
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
19 helpful votes 19 helpful votes
“Great room,”
4 of 5 stars Reviewed February 25, 2013

The hotel was very good overall; room was nice, bed very comfortable. Only bad thing I could say about the room, actually, was that there was a bathtub/shower combo in the bathroom and because of this, they have used shower curtains. I hate shower curtains and it just cheapens the atmosphere of a hotel like this. Room service attendants were great, always cheery and helpful. I have to say, though, that I had the worst pizza of my life while there. Do not order pizza!!!

Now for the bad part: upon arrival, we found out that the company I work for hadn't yet paid for our stay - I tried paying for it with my own credit card, but since I hadn't unblocked it for international transactions it was denied. We left a money deposit for our first night and an extra for possible additional expenses and would resolve the matter the next day since it was already past midnight. When my colleague arrived at his room, though, he found out that they had locked his minibar and taken away the key - when callling the reception, he was told that yes, it was locked, since we hadn't made a credit card reservation for the whole stay. Did I mention that we gave them a money deposit in cash for the first night + an additional sum? Yeah. That left a bitter taste, since I would expect this kind of behaviour from a (bad) hostel, not Intercontinental.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Gerente at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, March 6, 2013
Google Translation
Estimado nhamnham:

Agradecemos mucho su comentario en relación a su reciente estadía con nosotros, lamentamos mucho los inconveniente ocasionados pero créanos que este tipo de comentarios nos ayuda a mejorar día con día y esperamos nos de la oportunidad de servirle nuevamente, y brindarle el servicio y las atenciones que usted se merece.
Reiteramos nuestro agradecimiento por su comentario y quedamos a sus apreciables ordenes.

Saludos Cordiales!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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339 reviews from our community

Traveler rating
    217
    98
    16
    5
    3
See reviews for
34
41
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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English first
NEW YORK
Top Contributor
68 reviews 68 reviews
55 hotel reviews
Reviews in 50 cities Reviews in 50 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed February 18, 2013

Wasn't quite sure what to expect but exceeded the unsure expectations. The room was very comfortable, and the hotel was next to a large mall that contained movies, shops, restaurants etc. so it was easy to walk about. Special deal/promotion on wireless/drinks/breakfast meant we ate, drank, and caught up on emails cheaper than ever before in a 5 star hotel. Four restaurants within the premises, and a small but swimmable pool. Taxis to downtown and other areas always available. Excellent service at reception desk. This good experience influenced booking with the same chain.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Gerente at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, March 6, 2013
Dear NEYORKPROF

We are delighted with your comments and are committed to maintaining the great level of service that you received during your stay. We look forward to your next visit with us!
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Guatemala City, Guatemala
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 5, 2013

Great location and amenities the hotel offers many restaurant and bar options, The room are super clean and with the most advance tech and comfort. Internet super fast and great value. Club sandwich one of the greatest things to order for room service.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, February 16, 2013
Google Translation
Buenas tardes estimado RafaMartinezGT,

Gracias por el tiempo dedicado en publicar tan excelente comentario, nos llena de satisfacción el haber sido parte de su reciente estadía en nuestro país y sobre todo que nuestro producto y servicio haya superado sus expectativas. Esperamos poder tenerle con nosotros nuevamente.

Saludos Cordiales.
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Edwardsville, Illinois
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 23, 2013

We stayed at this hotel for a week while on a mission trip. The rooms were very nice. Breakfast everyday was great. The staff was very helpful and courteous. Only problem we had was spotty Internet access in our room. We went to the lobby to Skype which really wasn't a problem for us. The great thing about this hotel is there is a walkway over the busy street to the mall. You can also access many restaurants from that walkway. Would definitely stay there again!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, January 29, 2013
Dear Christy S,
We are delighted with your comments and are committed to maintaining the great level of service that you received during your stay. We look forward to your next visit with us!
Thank you for taking the time to review us.
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Dublin Ireland
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 23, 2013

I stayed here while on business for a week in early December 2012. I selected this hotel as I was building up points for a family break at Christmas. I was pleased that I chose the Intercontinental.
The hotel is situated in the centre of San Salvador, just across the street from a shopping outlet with connection by footbridge. It is situated on sapcious well maintained grounds and I got a secure feeling as soon as I arrived (not that I saw any reason to feel unsecure in El Salvador during my time there). The forecourt is well staffed with a polite concierge crew. Check in was easy and polite.
My room was very adequate and quiet, aircon is self adjustable and controls worked well. Flat screen TV with good channel selection. Wifi was available in room and was reasonably quick and reliable. The bathroom and shower were good and well maintained.
I used the hotel dining facilities and was very satisfied with the quality, price and selection of food available.
I didn't use the gym but there looked to be a reasonable selection of equipment available. The pool is outdoor and at the time I visited it (early am) had some leaf litter in it, I am sure it was probably attended to shortly after my visit.
The staff are very attentive and polite and I had no complaints whatsoever.
I would have no reservations about recommending this hotel to a friend.

Room Tip: Only used one room so I can't provide you with a comparative recommendation!
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, January 29, 2013
Dear wideawake300,

Thank very much for this fabulous comment. We are grateful for your comments and hope you will come and stay with us again in the near future.

Once again, thank you for sharing your experience.

Best Regards!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hempstead, New York
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 3, 2013

TACA airlines delayed our flight and all passengers were sent to this hotel. It was very nice for a few hours stay. There was no WiFi, but the rooms were clean and the bed was amazing! I could not believe the softness and comfort of it. The shower's water pressure was weak, but for a few hours stay, I only needed one shower. The hotel fed us twice within a 6 hour period and the food was good. it was buffet style and included dessert. The hotel staff was also very accomodating. The hotel is in the heart of the city!

Room Tip: Very far from the hotel....at least 30 miles.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Gerente at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, January 12, 2013
Google Translation
Buenos días estimado NGReynolds,
Agradecemos mucho el tiempo tomado en escribir este comentario en relación a su estadía en nuestro hotel y sobre todo agradecemos los comentarios que nos ayudan a mejor, ya que para nosotros es importante el brindar un excelente servicio y un producto de calidad como el que cada uno de nuestros huéspedes y cliente se merecen.
Quedamos a sus apreciables órdenes.
Real InterContinental San Salvador
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Pompano Beach, Florida
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 1, 2013

The best hotel in El Salvador! Service is great with very attentive personnel. The churrascaria is one of the best I have visited with excellent cuts. The Japanese restaurant is a must. Hotel facilities are very well kept.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Gerente at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, January 3, 2013
Google Translation
Estimado Sr. Cruz
Agradecemos mucho su tiempo en hacernos llegar sus comentarios de su reciente estadía en nuestro Hotel, es para nosotros un placer el haber sido parte de tan excelente estadía, será para nosotros un enorme agrado el poder tenerle con nosotros en cada visita que usted haga a nuestro país.
Mil gracias nuevamente y quedamos a sus órdenes.
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Additional Information about Real InterContinental San Salvador at Metrocentro Mall

Address: Blvd. de los Heroes and Avenue Sisimiles, San Salvador AP 05 44, El Salvador
Phone Number:
Location: El Salvador > San Salvador Department > San Salvador
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in San Salvador
#1 Business Hotel in San Salvador
#5 Romantic Hotel in San Salvador
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Real InterContinental San Salvador at Metrocentro Mall 4*
Number of rooms: 228
Official Description (provided by the hotel):
Hotel de lujo ubicado en el centro de entretenimiento y negocios de la ciudad, frente al Centro Comercial mas grande de Centro America, con facil acceso al aeropuerto. Habitaciones recientemente renovadas con ventanas anti ruidos, internet 50MB, camas especialmente disenadas con sabanas de algodon egipcio y otras comodidades. Disfruta del restaurante Faisca al estilo brasileno, Picasso de cocina mediterranea y el NAU Lounge Sushi bar. Explora los lugares locales como la Villa Maya Joya de Ceren ... more   less 
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Also Known As:
Intercontinental Hotels Real San Salvador Hotel San Salvador
Intercontinental San Salvador
San Salvador Intercontinental
Real InterContinental San Salvador At Metrocentro Mall El Salvador

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