Most of the former guests are raving here about it, and they are surely entitled to. But it's always what you are comparing this hotel with, previous experiences in Central/East Europe or wherever else, etc. Bottom-line, in terms of absolute quality & service - we are talking about a 5-star unit, part of a highly exclusive chain (DesignHotels), not a mere budget lodging - there are some things that need a "soft touch" (read push) to further improvement. First, the "+"'es. The first impression is somehow overpowering you. Even if you stay in a "standard" = Incognito Superior room. (Which is not that small, contrary to popular belief and some opinions here... 27 sqm? Try Paris or London then.) This is truly a "design hotel", with all that comes with the tag. Walls layout, colors and their combinations, art elements of various kinds nicely blending, sophistication. A general "good life"/eco smell (plants, I deem), that perhaps anyone who's visited "11 Mirrors" would recognize instantly, accompanies you from lobby to any of the rooms (even in the bathrooms)... Entering ours, we were shocked by the "mini-bar" - a full-blown, open bar on the wall, right next to the door (in our case). There is a second one, its size closer to its name, in the desk/window area. Between them there is a big-screen, wall-built smart TV. There are a dozen switches for all the lights in the room - including the coolest ones below the open bar & TV - right next to the bed. Yeah, if you want to impress someone, you can be sure you'll succeed in this hotel. Everything related to actual sleeping matters (bed, pillows, mattress, etc.) is impeccable... though my wife would have honestly preferred something softer (I am on the firmer side). :) The bathroom area is also nice, especially the fully transparent, glass walled shower cube. A nice, modern, and daring approach, but not that shockingly extraordinary. We've already seen this kind of "peep" walk-in shower in some other places in Europe. Fine detail: the shower head has a control button on the grip which allows you to switch among three modes/nozzle settings. High quality toiletries/cosmetic products. Not sure I can freely use the manufacturer's actual name (I saw somebody else hesitated), so let's only say it starts with "P", contains an "H" and it's British. :) The personnel are extremely nice, speaking very good English (which is not that common in Kiev) - to the point I was able to crack jokes with the girls at the reception desk. Yeah, wife knows. Speaking of the girls, they stormed the hotel and surroundings and eventually found a charger that would fit my phone. (It was not a rare-to-find model, but they were just missing that particular one when I arrived because, well, some other guest just had taken it...) So, extra points for going the extra mile for customers. We also greatly enjoyed the presence of the young, top hat-bearing porter who, upon our arrival, rushed through the door to get us under an umbrella and carry our luggage, and whom we've also exchanged jokes and smiles with. Last but not least, the location of the hotel is simply awesome. You are within walking distances of many, if not all, the great sights. As you are heading to the main boulevard (Khreshchatyk), there is the National Opera building - if you turn left there (on Volodymyrska) you get, after some hundred meters, to St. Sophia Cathedral and then to St. Michael Monastery (a bit further, on Andriyivskyi Descent, you find the stunning St. Andrew Church) -, while across the street there is the Natural Science Museum. Now, the "-"'es. Chronologically, not necessarily by importance. Granted, the hotel is not that big in terms of the number of existing rooms (just 5 per floor, we were told upon arrival/49 all in all, they're saying on its official website); nevertheless - solely one elevator for 11 floors!? The selection of TV channels is not the best. But you don't spend that much time in the room, or at least checking the TV ;), so I guess this one it's passable. At times, the internet connection is pretty bad (or even missing - as it was the case one morning). The wardrobe closet is not a design masterpiece, rather at the opposite end. It didn't physically bother me, it's just an aesthetic remark. What physically bothered me was the insufficient (sic!) lighting around/for the bathroom mirror. I mean it was really not enough light to see my face and get a decent shaving (luckily managed not to ruin my skin). Not even with the (shy) mirror lights (there is a vertical neon tube on its each side). Not even when switching on the light attached to the smaller mirror, placed next to the sink, and the one on the shower ceiling. Really ironic, when you think of all the switches and lights in the room... The breakfast is good, but not spectacular. Quite limited in choices, I'd say. For a 5-star hotel, is far from being at least on par. Two types of eggs (scrambled, omelette), salmon (raw, with green spices on, not smoked), three types of cheese (mozzarella, one Swiss-, one Dutch-like) and two-three types of cold meat-derived products (usually salamis and Ucrainian pork ham - very good, if you like working in this line of business), plus fried bacon and one variety of sausages (one time good, one time so and so). I said "two-three", as the third morning one of the salami varieties was exhausted and replaced with... nothing. One-two type(s) of cake (I'd recommend the simpler one, not the - peculiar - cheesecake), some croissants (don't know how good or bad), several types of bread, butter, watermelon & melon, syrniki (good), a mix of nuts and dried fruits. If we were to stay one or two more nights, we'd have gone starving. Not because we're very fussy, just because of food-related boredom. Oh, and please replace those awful "D..." yoghurts with something else. Please. I am sure many of the local products are far, far better (alike home). Same goes for most of the green teas. One more thing, if you decide checking in: the fuse box/board is located in the cupboard. I sincerely hope you won't get to need this piece of info. But if it happens you do, you will be happy you knew this already. We spent at least 20' on, off and over the phone before we eventually discovered it ourselves (= my wife remembered where she had seen it by chance) - and simply fixed it by flipping the switch that had gone off upon entering the room... Anyways. For lunches/dinners providing a great mix of genuine local taste and international cuisine (also on an extremely decent budget), do yourself a favor going to "Olivie(r)" - a bit further than the Opera. (It's a local chain, I've heard there are some even more attractive locations and, respectively, interior designs.) All dishes/food on display, always fresh, always extremely tasty. Worth 110%. And... enjoy Kiev overall. A truly astonishing city.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.