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“smiles are everywhere!!!” 5 of 5 stars
Review of Fairmont Grand Hotel Kyiv

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Fairmont Grand Hotel Kyiv
5.0 of 5 Hotel   |   1 Naberezhno-Khreshchatytska Street, Kiev 04070 , Ukraine   |  
Hotel amenities
Ranked #6 of 114 Hotels in Kiev
Kiev, Ukraine
1 review
“smiles are everywhere!!!”
5 of 5 stars Reviewed September 4, 2013

Dear team thank you so much for wonderful stay in your hotel!
no doubts you are wonderful!!
It was a pleasure to have a great evening in your hotel!
wonderful view supported to get a perfect atmosphere for me and my beloved!
Wish that could happen more often so i could enjoy staying in your hotel!!!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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322 reviews from our community

Traveler rating
    247
    58
    11
    2
    4
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21
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Turkish first
  • Any
English first
Las Vegas, Nevada
Top Contributor
178 reviews 178 reviews
40 hotel reviews
Reviews in 35 cities Reviews in 35 cities
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed September 2, 2013

I have stayed at the Fairmont in Kiev a number of times..10+. In the beginning, i tolerated the idiosyncrasies. However, she has been open for 18+ months and I can no longer forgive the issues. Shower water would not get hot...not enough to create steam. I called services about it and they allegedly fixed it...nothing changed. The breakfast buffet is great but it is not worth the HEFTY $50 fee per person (no alcohol either). Room service is similarly outrageously priced.,

This property is not even close to 5 star. There is no pool; the fitness center is a joke..2 star hotels have bigger and better ones...there is no area on the property to sit outside..cafe etc., the fit and finish needs work (marble in foyer is chipped and worn already). There is a lot of construction noise and many taxi drivers will not go to the property because of terrible traffic.

The spa is run by thieves and pirates that will extract every grivna that they can get their wretched little hands on. Example, the idiots sold a 19 year old and anti-aging treatment for $150 and as a scientist, I can tell you that their treatment was useless. They sold a model $1,200 worth of useless treatments while I was in a business meeting...then they tried to justify it. They are not busy (small wonder) and they will bilk every dome out of you

Room Tip: select another hotel!!
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  • Stayed August 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 2, 2013

Lack of experience and untrained staff.. Rooms are wonderful clean comfortable, the service in the bar was very poor and slow which gave me the feeling they don't like to work, breakfast was not the best, the bread was hard and old. overall is a 5 star hotel with a 2 star service.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Galahotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
100 reviews 100 reviews
39 hotel reviews
Reviews in 44 cities Reviews in 44 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed August 31, 2013

This hotel has beautiful rooms and some of the best quality service I have experienced east of the iron curtain. Very good value and everything you'd expect from a fairmont. Pity it has no pool and that they are building a huge expressway outside the front, but the interior and staff are superb.

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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FairmontKyiv, Front Office Manager at Fairmont Grand Hotel Kyiv, responded to this review, September 13, 2013
Dear Philyellen,

Thank you for taking the time to share your experiences of your stay in Kyiv. We are glad to hear that you enjoyed your stay with us and the Fairmont brand.

We look forward to welcoming you back in the future.

Kindest Regards

James Taylor
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
2 reviews
5 of 5 stars Reviewed August 31, 2013

The best value for money in Kiev. Very good location, big room, friendly stuff. Very good breakfast. Good food in restaurant. In the last trip I've opened thai massage for myself with nice masseurs and rather cheap prices that situated in 30 metres from the hotel.
Will return in this hotel again.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontKyiv, Front Office Manager at Fairmont Grand Hotel Kyiv, responded to this review, September 13, 2013
Dear Sergi0111,

Thank you for taking the time to share your experiences with the tripadvisor community.

We are glad to hear you enjoyed your stay and look forward to welcoming you back in the near future.

Warmest Regards

James Taylor
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 30, 2013

Rooms: Spacious and clean. Bathroom spectacular. The junior suite was particularly comfortable.
Restaurant on 11th Floor: Good breakfast and service exceptional. Evening canapes tasty.
Restaurant on 2nd Floor: Knowledgeable head waiter. The steak and lamb were tender and delicious. Efficient and attentive service.
Strong points: very pleasant and helpful staff throughout the hotel particularly appreciated Alex on the 11th Flloor.
Weak points: Bath water had a yellow tinge, no bidet or night light.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontKyiv, Front Office Manager at Fairmont Grand Hotel Kyiv, responded to this review, September 13, 2013
Dear 1987645,

Thank you for taking the time to review your stay with us. Alex from Fairmont Gold is excited to hear of your appreciation of the Fairmont Gold floor.

With regards to the yellow water, we do apo0logise and have taken steps to rectify this.

Kindest Regards

James Taylor
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 27, 2013

Staying at Fairmont, the rooms are very nice, comfortable beds, good location to the metro station, a lot of problems with concierge, they don't want to do anything. As a matter of fact, we were trying to get the tickets for the opening ceremony of World Championship of rhythmic gymnastic, Fairmont concierge did not even pick the phone to try to get the tickets, so we stopped by at the local Riviera Boutique Hotel, and they were great - very helpful. We were able to watch the opening ceremony!!! Shame on you guys - five star hotel!!! We were very disappointed for this kind of service. We travel all over the world and if you stay in 5***** the concierge is very helpful. Here they truly don't care.

  • Stayed August 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Grand Hotel Kyiv

Address: 1 Naberezhno-Khreshchatytska Street, Kiev 04070 , Ukraine
Location: Ukraine > Kiev
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #6 of 114 Hotels in Kiev
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fairmont Grand Hotel Kyiv 5*
Number of rooms: 258
Official Description (provided by the hotel):
The five-star Fairmont Grand Hotel Kyiv is located in the heart of the city’s historic Podil district, where every turn reveals unrivalled views of the Dnipro River, the golden domes of surrounding cathedrals, and countless world-famous architectural landmarks. The hotel features 258 guest rooms, each exceeding 42m2. Hotel also features a restaurant, a lobby champagne bar, a fitness room, swimming pool, spa zone, and the underground parking. There are 12 rooms for conference services at the hotel, from 20 m² up to 460 m², including a luxurious Atrium and the biggest in the city ballroom for grand events. Guest room amenities and features• Air-conditioning with individualclimate control• Pillow-top mattresses, 300-thread-countlinens, down-filled pillows and duvets• Plush bathrobes• Exclusive Le Labo Rose 31 bathroom amenities• 42" LCD HDTV with media-connectivity panel• On-demand video system• High-speed Internet (including wireless)• Desk and telephone with voice mail• Laptop safe• Сoffee maker, kettle and refreshment centre• Hair-dryer• Garment bags ... more   less 
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