I will not be different giving Fairmont Grand Hotel Kyiv 5 Tripadvisor Dots - my opinion is as in the headline - outstanding.
I have stayed two nights during my trip to Kiev. I have contacted hotel in advance to check if they are able to accept my Fairmont Gift Cards (as sometimes there are some issues in various hotels). They have replied within the same day. What I loved was that even if they were unable to accept them at the time or my enquiry, they have sorted it out until my arrival two weeks later. Thank you (no, 1).
When I arrived there early in the morning (after overnight flight) they welcomed me with a natural smile and extremely professional and efficient service. Reception staff is just amazing, I am really sorry that I didn't noted all names (I have only Maxim and David in my notes), but they are just great! All my questions or queries were answered and they were very helpful whenever I needed anything. Thank you (no. 2).
As mentioned earlier, I arrived early and they actually checked me in few hours ago before planned check-in time. I was upgraded also from Junior Suite to Suite #928 on the 9th floor. Maxim made a short suite presentation (as I was tired he kept it brief, but again in a very professional matter). When I entered this suite I asked him if they provide a map of this suite, haha. It was huge! Separate living room, huge corridor, large bedroom (with living room also), additional toilet and enormous bathroom. I absolutely loved that! Maybe it's not for everybody's style, but definitely it is very comfortable way to stay in Kiev and I highly recommend it to everybody. I had also view on two (!!!) sides of the hotel - old centre and Dniepr River (I really didn't mind construction in front of the hotel, it doesn't affect you at all and it needs to be done one day).
Suite was well equipped with everything you may need to have a comfortable stay and that included: individually controlled air-conditions (separate for bedroom and living room); LCD TVs; complimentary Wireless Internet; a lot of space to relax or work - just check my photos.
On top of that (for that I really love you) I have received welcome fruit plates every day - aaaaaaaaaaaa - they were delicious!!!!! One afternoon I had also given a stone plate (looked great) with selection of luxurious chocolates - what about my diet??? - OK, I loved them too, thank you (no. ... another one).
Also mini-bar was well stuffed and they kept it this way all the time. Special thank you to Roman for doing keeping discreet eye on this.
One day I needed one shirt to be ironed, but unfortunately I didn't think that it was late Saturday evening and all iron/iron boards were taken by other guests. I mentioned in the morning that I would like to have it done (if possible) and my shirt was waiting for me just few hours later beautifully ironed in the wardrobe. Again, I was OK with that as they explained exactly why they cannot do that now (David tried, but I insisted to leave it for the following morning).
I was able to have a breakfast only one morning in The Strand Restaurant (as 2nd I had to leave very early morning) - this was fabulous! What I liked there that you had great selection of great cold and hot meals so choose, but it wasn't too much of everything (it will not be wasted). Maybe it's not the most economical version (380 UAH = 35 EUR), but totally stunning. My favourite were pancakes with smoked salmon, cheeses and fresh waffles with fruits... OMG, I couldn't move, but that was stunning. Really was. And staff was attentive, but very discreet. Another thank you :)
In the afternoons I was able to try some snacks in The Grand Cru bar downstairs. Yana, who was serving these things to me, was totally awesome - I think this is the way customers should be treated. I liked the way she suggested to me different versions from menu and actually made choice on my behalf (as I couldn't decide) - I have never before tried so tasty tartar with Carpaccio before. I had it twice in two days. They didn't have local beers here, but that wasn't any problem, they've got it from upstairs within minutes. On the second day I had also strawberry cheesecake - this was out of space. I know I sound far too excited to describe it like that, but it was. I think this was the best cheesecake I have ever eaten before. This can be a reason just to fly to Kiev again.
As I was leaving earlier I had order taxi (Airport Taxi has 50% discount offer for City Centre - Airport route, so it's just a bit more expensive than bus and they take you from your door) and asked Reception (David) for assistance with these gift cards. I also needed ATM and was extremely surprised that they had one inside. David worked on my gift cards in meantime and I was able to check-out within minutes early following morning without any delays etc.
During my stay I have also noticed that famous Depeche Mode band and the crew was staying in this hotel.
As you can see (if you read this looooong review) - I was definitely very happy guest and would love to come back there. Of course, there might be other cheaper options in the area, but here you definitely you're getting what you paid for. I would love to praise Fairmont staff - always professional, with natural smile and very good looking (guys and girls). BIG THANK YOU!
Suite is stunning!!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Greetings from Fairmont Grand Hotel Kyiv,
I would like to thank you for the great review that you have shared with the Tripadvisor Community. We very much appreciate that you have gone into such detail of your experiences and that you have had a memorable stay here at Fairmont Grand Hotel Kyiv, David, Maks & Roman are particularly pleased to hear of your memories.
I look forward to welcoming you back to Fairmont Grand Hotel Kyiv in the future,
Front Office Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.