Booked a room for 3 adults on short notice via Expedia during the Euro 2012 Finals in Poland & Ukraine. This cost around $1000 for 2 nights. On our arrival we were informed that we would have to pay a further 200 Euros for a bed for the 3rd person (in addition to the double). We complained as the Expedia website said that this was a room that can sleep 3 adults. The Manageress of the Hotel was not understanding at all and just wanted more of our money for the bed for the 3rd adult , which we refused to pay as we had already paid them $1000 for the room itself!! She was very rude and not at all friendly and even looked at us in disgust, which ruined our stay in Kiev. The hotel blamed it on Expedia and said that they are obviously advertising incorrectly. This did not help us at all and is their own problem and not ours, but she still requested the 200 Euros for the room. We decided to cut our losses and use the sofa in the bedroom as a make-do bed, which after a 12 hour train journey wasn't an ideal situation. Whilst we were in our room we turned on the air con which proceeded to leak and a constant dripping started coming from the edge of the air con unit in the ceiling by the door. This occurred at midnight. Rather than moving us to a different room straightaway (seeing as it was midnight and we were tired) we had to wait for over an hour whilst the maintenance men fixed the leak. After this was fixed they left and we were left with a very wet floor! It was only the following morning, after being kept up until the early hours with a wet floor and a make do hard sofa for a bed that the hotel actually said that we can move rooms next door due to the inconvenience. A bit late don't you think!! We ended up moving rooms and they also gave us the sofa bed for free due to the inconvenience, which we should have had from the start anyway! Overall a nightmare of a stay and will not be going back to this poorly run hotel. New Managers apply within,
- Official Description (provided by the hotel):
- The elegant 4-star ALFAVITO Hotel is located in one of the business districts of central Kiev next to the Palats Ukraina Underground Station. It is within 15 minutes' walk from the central main street, Khreschatyk and Maidan Nezalezhnosti and only 10 minutes' walk from Olimpiysky Stadium. The hotel offers 251 comfortable guest rooms, including rooms of Standard and Superior categories, and VIP category - Deluxe, Suites and Apartments. The 251 cozy and spacious rooms are equipped with free high-speed Wi-Fi, LCD screen satellite TV, telephone, individual air conditioning system, wide beds, comfortable working space, an electronic safe and a mini-bar. Gourmet international dishes and local specialties are served at the PIANO Restaurant, where a buffet breakfast is also provided. Guest can enjoy a variety of Mediterranean meals in the FORTE Cafe-bar, test grill menu in the summertime on Double Decker cafe, or relax in the lobby bar with a cup of genuine Viennese coffee. The Hotel facilities also include 7 conference-halls which capacity starts from 10 till 150 persons, a business center, a concierge service, an art gallery, a gym with free access around the clock, Elixir CLUB by YURIY TSAROV and 68 free private parking spaces on site. ALFAVITO - one of the few hotels in Kiev city center with its small park. ... more less
- Reservation Options:
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