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“Quite a pleasant stay” 3 of 5 stars
Review of Phoenicia Grand Hotel

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Phoenicia Grand Hotel
4.0 of 5 Hotel   |   87 Alexandru Serbanescu Blvd | District 1, Bucharest 7000, Romania   |  
Hotel amenities
Ranked #40 of 161 Hotels in Bucharest
Australia
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
“Quite a pleasant stay”
3 of 5 stars Reviewed February 8, 2008

We had quite a pleasant stay at Phoenicia Grand Hotel, Bucharest. It is quite a bit out of town, although it is possible to walk to a tube station and catch a tube into town (I do not recommend catching a taxi into town due to traffic).

It is very convenient for Bucharest Baneasa Aurel Vlaicu Airport, which is within walking distance (but probably a bit too far to walk if you are lugging your suitcases). It is also fairly convenient to Bucharest Henri Coanda Otopeni Airport although not within walking distance.

Staff were quite friendly and helpful, and breakfasts (I believe this is generally included in the room rate) were very good - wide range of food including an omelet bar. The restaurants (Italian and Lebanese) were reasonably priced and the quality of food was good. There is also a garage in front of the hotel that sold decent sandwich rolls (the garage also have a mini-restaurant).

One problem we had in various rooms we stayed in was leaking bath tub - every bath tub had a leak, which makes me suspect that the bath drain wasn't properly connected to the drain on the floor. Also sound proofing in the rooms was not too good and we could often hear the people in the next room talking on the telephone or having the TV on.

But overall the rooms were pleasant enough - reasonably sized and clean. It was also nice that they disinfected the bath, loo etc between each guest.

Laundry services were reasonably priced at just over 1 Euro per shirt for ironing, and wash and iron was about 2 Euro per shirt.

Internet (wired) generally worked well. Some rooms do not have a working Internet connection (even if there is a port), so it is worth checking with the reception when checking in.

Each room we stayed in had a functional desk area and a table and chairs. Wardrobes were rather shallow so once men's winter clothes were hanging in there, the door did not close properly, but this is probably a minor problem. There were sufficient shelf space etc to put things away.

Overall our stay was quite pleasant even though there were minor niggles such as leaking bathtub, Internet stopping working and door lock problems.

  • Stayed January 2008
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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153 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Montana
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 19, 2008

What a pleasent experience from the staff to the restaurants to the travelers we met while we were there. A must if you vist this city.

  • Liked — the staff where so helpful and nice
  • Disliked — The spa was not yet completed
  • Stayed January 2008, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krakow, Poland
Top Contributor
87 reviews 87 reviews
59 hotel reviews
Reviews in 55 cities Reviews in 55 cities
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed March 7, 2007

This hotel is modern Romania in a nutshell. When I stayed there it was open only for two months, so everything was brand new. It looks like a scaled down copy of some of casinos in Vegas. There is lots of grandiose to the design of the interiors, however the quality of the building leaves a bit to be desired. I stayed there a few times, in different rooms - in each something was broken. In one even floors were not level. Also, the fitness needs improvement and new (not used) equipment.

Having said that I have to say that the staff was friendly and breakfast good - wide selection and of good quality. Also, restaurants offer good food. So, overall my stay was quite ok.

  • Stayed August 2006, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
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London
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 10, 2007

When we arrived it had only been open for one week. From check in where we were upgraded to a suite free of charge, to check out a week later the hotel and staff were friendly , facilities are 5 star. Everyone seems to go the extra mile to make your stay happy.

  • Liked — size of rooms
  • Disliked — nothing
  • Stayed September 2006, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Phoenicia Grand Hotel

Address: 87 Alexandru Serbanescu Blvd | District 1, Bucharest 7000, Romania
Location: Romania > Bucharest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#29 Business Hotel in Bucharest
#33 Luxury Hotel in Bucharest
Price Range (Based on Average Rates): $
Hotel Class:4 star — Phoenicia Grand Hotel 4*
Number of rooms: 348
Official Description (provided by the hotel):
Located in the North part of the capital ( Baneasa Area ), close by to two of the most important communication nodes for air travel in Bucharest, but not far away from the city centre, Phoenicia Grand Hotel is an elegant, monumental and still extremely welcoming hotel.What counts for us is what is important to you and this is why comfort and well-being are inviting you to come in and leave all your worries at the entrance and enjoy personalized services and the havens of peace and quiet as Phoenicia Grand Hotel offers you: 348 rooms and apartments, 4 restaurants, 10 conference rooms, bars,night club, spa center, beauty shop, playground, large car park, free internet in all areas of the hotel, exchange office, ATM. ... more   less 
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Also Known As:
Phoenicia Grand Bucharest

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