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“The Pullman hotel and in particular its staff lived up to my expectations and more from this quality hotel.” 5 of 5 stars
Review of Pullman Bucharest World Trade Center

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Pullman Bucharest World Trade Center
4.0 of 5 Hotel   |   10 Montreal Square | Sect. 1, Bucharest 11469, Romania   |  
Hotel amenities
Ranked #27 of 162 Hotels in Bucharest
Tralee Ireland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“The Pullman hotel and in particular its staff lived up to my expectations and more from this quality hotel.”
5 of 5 stars Reviewed October 8, 2012

The hotel collected us from the Airport on this our first trip to Bucharest in a timely and efficient manner and despite the hotel being very very busy during our period of stay there was no detraction from the excellent service we received.
From the moment I contacted the hotel to inform that some of my friends would be arriving before me and that we had some special requirements, the hotel exceeded to our every requirement and small requests for modifications.
The food in the restaurant was excellent and the dishes we selected over our 3 night stay were delivered promptly by very pleasant staff.
The commitment customer service and quality shown y the staff and the front of house Manager were second to none and shows the hotel Managements commitment to investing in people and quality of service.
We were staying at the hotel for a specific European Winners Dog Show which was held at the Romeexpo some 500 metres from the hotel and would definitely stay at this hotel again for any occasion we have to visit Bucharest in the future and have already recommended this hotel to our friends who may wish to visit.
FIRST CLASS ...CONGRATULATIONS I WAS IMPRESSED AND THAT IS NOT EASY

Elizabeth Stewart Neville
Jazenta Corgis and Skye Terriers - Ireland

Room Tip: No need to add a tip all the rooms in my mind have excellent facilities, we stayed in a room at the...
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markus K, General Manager at Pullman Bucharest World Trade Center, responded to this review, October 11, 2012
Dear Guest,
thank you very much for taking your time to post such a complete review about your stay in our hotel. It makes me very proud to read that even in a period of highest occupancy in the hotel, the team was exceeding your expectations with all the personal attention to details which we are proud to delivery to all our guests on a daily basis.
With pleasure I will share your comment with all my colleagues and I'm sure it will be an extra motivation for them to continue this way and push our quality and service even further.
I would be honored to welcome you or your friends back to our hotel again,
kind regards,
Markus Koller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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273 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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  • English first
  • French first
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  • Swedish first
  • Turkish first
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English first
Cleveland, Ohio
Top Contributor
232 reviews 232 reviews
21 hotel reviews
Reviews in 81 cities Reviews in 81 cities
215 helpful votes 215 helpful votes
4 of 5 stars Reviewed October 7, 2012

The Pullman Bucharest is a very nice business hotel at RomExpo on the northern end of Bucharest. The rooms and bathroom are nice sized and very clean. The mattresses are pillow top and we found them to be very comfortable. The air conditioning worked impeccably during our abnormally hot, August visit. It is a short walk to to the lovely, Herastrau park. It is a long walk or a cab ride to the central parts of Bucharest.
The Reception staff was very friendly, helpful and efficient.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markus K, General Manager at Pullman Bucharest World Trade Center, responded to this review, October 11, 2012
Dear Guest,
thank you very much for your kind review. I am very happy to read that our hotel as fully met your expectations in terms of quality and service.
Certainly our location is not ultra central, yet I think the northern part of Bucharest is very attractive as well. Both to our business travelers who prefer to stay close their offices and to tourists who enjoy their stay facing the Herastrau Park with the Village Museum and all the other attractions it has to offer.
I'm looking forward to welcome you back to our hotel in the close future,
kind regards,
Markus Koller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, Poland
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 25, 2012

Rooms are fine and clean, easy to find and get.

Restaurant and breakfast – so, so… not good choice for European visitors.
Also staff ask you just about room no and leave you alone. No mutter that restaurant is full and you have no place to sit, no information, no advices.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markus K, General Manager at Pullman Bucharest World Trade Center, responded to this review, September 28, 2012
Dear Guest,
thank you very much for your kind review. I am sorry to read that our restaurant team was not able to keep up with the overall very high impressions you have about our hotel and services.
We are currently training all our staff in this respect and I am convinced that your comments will remind them about the importance of paying attention to all our guests at any time of their stay.
Best regards,
Markus Koller
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Athens, Greece
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 18, 2012

Very comfortable hotel with nice persons at the reception desk. I can't say the same about the young lady from the lobby bar, but this is an other history. Excellent breakfast. If you book by Internet only for FSS, they have very nice prices.

Room Tip: ask for rooms looking to the front of the hotel
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markus K, General Manager at Pullman Bucharest World Trade Center, responded to this review, September 20, 2012
Dear Guest,
thank you very much for taking your time to review our hotel and share your comments with the community on Tripadvisor.
It is a pleasure to read your very positive comments and I'd like to ensure you that everything necessary will be done in order to exceed your justified expectations in us as well in the lobby bar.
Knowing that Bucharest continues to become more and more attractive to weekend travellers I hope to have the chance to welcome you back to our hotel in the near future.
Kind regards,
Markus Koller
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Lichfield
Top Contributor
74 reviews 74 reviews
29 hotel reviews
Reviews in 43 cities Reviews in 43 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed September 2, 2012

I cannot fault this hotel. The location is ideal for tourists. The beds were amazingly comfortable. The room was spotless and very welcoming. The food was excellent. I shall definitely stay here again the next time I visit Bucharest.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markus K, General Manager at Pullman Bucharest World Trade Center, responded to this review, September 20, 2012
Dear Guest,
I am very happy to read your comment about your last stay with us as it confirms our every day efforts to provide only best quality and service to all our guests.
I'm looking forward to welcoming you back to our hotel in the near future.
Kind regards,
Markus Koller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bologna, Italy
Top Contributor
50 reviews 50 reviews
14 hotel reviews
Reviews in 34 cities Reviews in 34 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 27, 2012

This is a perfect balaced hotel for a business trip in Bucarest. It is close to airport as well as easy to reach dowtown. Rooms are big enough, well equipped and with a good bathroom. Unfortunately the bed is too soft... not acceptable in a 4 star hotel it was like sleep in a boat!
If I consider the sleep quality 1 star..
Good stek house in the lobby.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markus K, General Manager at Pullman Bucharest World Trade Center, responded to this review, September 20, 2012
Dear Guest,
thank you very much for your review.
I am sorry that your overall positive impression was lowered by your impression of our bed. Usually we receive only the highest words of appreciation for our bed quality, however I understand that personal preferences vary when it comes to hard- or softness of the mattress etc. For this reason our hotel provides - via our housekeeping service - a "harder" setup in case our guests consider the bed too soft.
Please indicate your preferences to us with your next reservation and it will be our great pleasure to prepare your room upon your expectations.
Kind regards,
Markus Koller
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san juan, puerto rico
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed August 20, 2012

From July 16 to July 30 I traveled to the Balkans (Hungary, Serbia, Bulgary and Romania. One of the best hotels of this tour was the Pullman Bucharest. This is a beautiful high rise hotel with great city views. The room was confortable and very clean. In the Lobby level you can find shops (souvenir boutique shop, grocery store, spa, beauty salon, drugstore and two banks with ATM, so it was very easy to change US money to Romaine currency (Lei). The hotel is located in a business area, but just in front you can find a bus and tram stop. In addition, across the street you can take the Hop on Tourist Bus. The Front Desk and Concergie personnel was very polite and courteous. Really I recommend this excellent hotel in Bucharest.

Room Tip: Higher floors located in the front had a great city view with a large glass window.
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  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markus K, General Manager at Pullman Bucharest World Trade Center, responded to this review, September 20, 2012
Dear Guest,
thank you very much for taking your time to share your impressions about our hotel and services with the community on Tripadvisor.
It makes me very proud to read your extremely positive review and I am sure that all the team of the hotel will find extra motivation in it to continue to provide best quality and service to all our guests.
Kind regards,
Markus Koller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Bucharest World Trade Center

Address: 10 Montreal Square | Sect. 1, Bucharest 11469, Romania
Location: Romania > Bucharest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#10 Family Hotel in Bucharest
#23 Romantic Hotel in Bucharest
#23 Luxury Hotel in Bucharest
#25 Business Hotel in Bucharest
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pullman Bucharest World Trade Center 4*
Number of rooms: 203
Official Description (provided by the hotel):
Ideally located within the World Trade Center complex in the commercial center of the city, the 4-star Pullman Bucharest is only 5 minutes from downtown Bucharest and 15 minutes from the airport. The hotel offers 203 modern rooms, including 15 spacious suites. Perfect for business or leisure, we have meeting facilities able to accommodate up to 800, and a fully equipped fitness center and spa. ... more   less 
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Also Known As:
Pullman Bucharest Hotel Bucharest
Sofitel Bucharest
Bucharest Sofitel
Accor Bucharest

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