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“Great room, disappointing breakfast” 3 of 5 stars
Review of JW Marriott Bucharest Grand Hotel

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JW Marriott Bucharest Grand Hotel
5.0 of 5 Hotel   |   90 Calea 13 Septembrie | 5th District, Bucharest 050726, Romania   |  
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Ranked #10 of 162 Hotels in Bucharest
London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Great room, disappointing breakfast”
3 of 5 stars Reviewed September 27, 2013

I stayed 4 nights at the this hotel during a business trip. The hotel is in a big building and the rooms including bath room are quite spacious. The service is generally ok, the breakfast, however, made the whole experience average. The room is quite noisy and the some of the staff are either not very or too attentive (it's a bit annoying if you still chew on something and the waiter removes already one's plate). Also, the selection of food is quite dull and hearty Romanian specialties are lacking. I expect a hotel of this category to do better!

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Igael_Porecki, General Manager at JW Marriott Bucharest Grand Hotel, responded to this review, October 9, 2013
Dear Guest,

Thank you for your feedback related to your stay in our hotel and for the time allocated with it.

We are sorry to hear about the issues related to our staff and with the food but let me assure you that we are permenantly train our employees and we are doing our utmost to meet your requirements.

Information for further enhancements are always welcome and I am looking forward to welcome you back at JW Marriott Bucharest Grand Hotel.

All the best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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534 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
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English first
Calgary
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 24, 2013

We just returned from ten days staying at the Marriott in Bucharest. From the moment we arrived until we left we were met with outstanding service. Each morning we enjoyed a breakfast buffet with excellent variety - included in our hotel cost. Our room was very quiet, bright and clean. We wanted advice on seeing the city as well as touring the countryside. The Concierge, Monica Isarie, provided us with very helpful information and arranged day trips for us. She made sure our guide knew the area, the history and could speak English. Florin, our driver/guide, looked after all our travels including taking us back to the airport very very early in the morning. Monica and Florin helped us sample excellent traditional Romanian cuisine and wine.
We do a lot of travelling and the service provided at the Bucharest Marriott is probably the best we have had anywhere.

Room Tip: We were with friends on this trip. Their rooms and ours were 'Standard' - very spacious, br...
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
68 reviews 68 reviews
26 hotel reviews
Reviews in 39 cities Reviews in 39 cities
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed September 21, 2013

Nice, beautiful and big hotel, not cheap. Quite far from the city center as well...They do charge €17 for Internet service though, yes 17 Euros per day...either they must be very desperate, lack sincerity or have absolutely no clues to package their sales...there are better options in town....unless u can claim from company/ business expense, I'd avoid this one altogether...

  • Stayed September 2013, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Igael_Porecki, General Manager at JW Marriott Bucharest Grand Hotel, responded to this review, October 9, 2013
Dear Guest,

Thank you for the review and for your comments.

We regret the inconvenience related to the Internet and we can assure you that we passed the information to the respective department.
Moreover I would like to let you know that our Concierge team could advise your about the easiest ways to reach the City Center as well about the areas near the hotel so that your stay could be a very pleasant one.

We appreciate a lot the time spent on this feedback and look forward to seing you back with us again.

Best regards
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Budapest, Hungary
Top Contributor
79 reviews 79 reviews
48 hotel reviews
Reviews in 50 cities Reviews in 50 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed September 21, 2013 via mobile

Stayed only for 1 night. The checkin was swift and the lobby is stunning. Well, the rest of the hotel is pretty outdated, especially the room had a feeling of the 90's. Unfriendly colours, heavy curtains. To use the wifi on various devices requested the help of the operator, she had to create different usernames and passwords.... that is a bit weird, in other Marriotts this is much easier. The lounge on the 8th floor is spacious, helpful staff, but again the furniture and the design is so outdated and dark. The best feature of the hotel is the gym and spa area, wow, professional, huge and state of the art. This is a good hotel, once the rooms get a facelift, it will be perfect.

Stayed September 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Igael_Porecki, General Manager at JW Marriott Bucharest Grand Hotel, responded to this review, October 9, 2013
Dear Guest, ,

Thank you for your commnents and for sharing your comments with us.

Plese be sure that I will share them with my team and we do hope to host you again at our hotel and to convince you about the high level of our standard services.

Best regards.
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Bucharest, Romania
Top Contributor
98 reviews 98 reviews
37 hotel reviews
Reviews in 44 cities Reviews in 44 cities
123 helpful votes 123 helpful votes
3 of 5 stars Reviewed September 20, 2013

We booked 1 night at Marriott Bucharest, however, we were disappointed. Not necessarily something went wrong, on the contrary, everything was fine, but we felt that it was not by far a 5 star hotel. Furniture old and outdated, bed was pretty hard and uncomfortable. The room had a lot of accessories, but we felt it lacked something. We had also some problems at the check in, our reservation was not found, but this is minor. The breakfast buffet was nice, with lots of products, better when comparing with the room, but below 5 star standards(not all products were of good quality)

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Igael_Porecki, General Manager at JW Marriott Bucharest Grand Hotel, responded to this review, October 9, 2013
Dear Guest,

We appreciate your review and please be sure that your feedback is important for us.

We are sorry to hear about your inconvenience related to the room and the check in, nevertheless let me assure you that we will share your remarks with the respective departments.

We hope to have the chance to welcome you back soon at the JW Marriott Bucharest Grand Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
Top Contributor
61 reviews 61 reviews
28 hotel reviews
Reviews in 31 cities Reviews in 31 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed September 17, 2013

I stayed here for one weekend, celebrating with my family on a special occasion. The property is very big, the room was clean and nicely decorated. However everything one could see in the rooms, hallways and the hotel's interior (I refer to furniture and details) were very old. For me this is definitely not a 5 star hotel, looks like an old hotel from the 80's. On the other hand the breakfast was very good, not extraordinary , the products were not great quality (nothing premium) but the choice was very wide. Overall I wouldn't come back to stay here.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Igael_Porecki, General Manager at JW Marriott Bucharest Grand Hotel, responded to this review, October 9, 2013
Dear Guest,

Thank you for your feedback with reference to your stay with us.

Please be informed that recently we have a new beautiful Lobby and therefore we would be very happy to have you back as a guest in our hotel where we will convince you at the same time about our high level of services.

Best regards.
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Athens, Greece
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed September 15, 2013

if you order breakfast in the room, although the breakfast is included in the room rate, they will charge you the full price of breakfast 30 euro per person , instead of a modest service charge like all other hotels . You also have to pay for internet 15 euro per day

Room Tip: opt for radisson , fair charges modern hotel, super location
See more room tips
  • Stayed September 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Igael_Porecki, General Manager at JW Marriott Bucharest Grand Hotel, responded to this review, October 9, 2013
Dear Guest,

Thank you very much for your review and please be sure that your feedback is helping us to improve the quality of services we provide to out guests.

I would like to let you know that for breakfast orders in the room there is an extra charge for the service of 10 % of the breakfast fee.

I do hope that we will host you again at JW Marriott Bucharest Grand Hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Bucharest Grand Hotel

Address: 90 Calea 13 Septembrie | 5th District, Bucharest 050726, Romania
Location: Romania > Bucharest
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Casino Hotel in Bucharest
#3 Spa Hotel in Bucharest
#6 Business Hotel in Bucharest
#8 Family Hotel in Bucharest
#9 Luxury Hotel in Bucharest
#19 Romantic Hotel in Bucharest
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JW Marriott Bucharest Grand Hotel 5*
Number of rooms: 402
Official Description (provided by the hotel):
Grand in every way, the JW Marriott Bucharest Grand Hotel surrounds you with luxury and elegance, befitting the chosen hotel of European royalty, international dignitaries and music stars. Prestigiously located next to the stunning Parliament Palace, the hotel "city within a city" complete with shopping gallery and casino, state-of-the-art fitness and spa center. The 402 guest rooms and suites, the largest in Bucharest, offer everything the traveling executive requires and feature exquisite bedding. ... more   less 
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Also Known As:
Jw Marriott Bucharest
Marriott Bucharest Grand Hotel
Bucharest Marriott

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