We were a party of five staying for a long weekend in Zagreb. Our first visit. The hotel was too far from the city centre for comfort. We had to use taxis to get into the centre and it was difficult to get a taxi for 5 to start with.The receptionist was not able to assist with such things as restaurant recomendations nor could he find us a large taxi. On arrival we were allocated rooms and the one my wife and I werwe in had no towels. On enquiring with the same receptionist we were told that we had to move rooms as he had made a mistake. This was annoying as we had already unpacked. The rooms were comfortable with all the desired facilities including hair dryer but no coffee or tea and no safe as advertised, This we were told was under repair and could not be found. We had no safe! Breakfast was very good and the service was good. Eggs were cooked to order and the standard of selection of cereals, fruit etc was very good.On Sunday evening having arrived back at the hotel we decided to have a drink. It was 2210. On approaching the bar we were told that it was shut even though the staff were present.Having been told that the closing time was 2300 the is was queried and we were told that on Sunday they shut at 2200 and in any case there was a staff shortage. We did not get a drink!! Overall the hotel was comfortable but let down by the service from reception (male). With a little more effort from the staff it could be very good.
- Official Description (provided by the hotel):
- Situated in Zagreb's eastern business zone, the elegant Hotel Phoenix is just a 15-minutes drive from the city centre. It offers welcome surprise, FREE Wi-Fi,wellness & SPA area (endless pool, whirlpool for 8-10 persons, sauna, relax area), FREE fitness room, FREE anatomic Biopur pillow available on request, gratis parking space. Each elegant room at Hotel Phoenix features a free Wi-Fi, a flat screen TV with satellite and cable channels, air conditioning, comfortable beds with Biopur anatomic mattresses for a good sleep and a private bathroom. Bathroom amenities include the luxurious Aromatic Collection (Rituals, Pascal Morabito).The hotel's A la carte restaurant Maestro offers delicious Croatian and international cuisine. Guests can enjoy buffet breakfast with show cooking, during which a variety of pancakes and omelettes are prepared. A wide rage of fruit cocktails is available at the bar.The Hotel Phoenix has a wine cellar and an elegant lounge area suitable for gathering smaller groups. Guests are served a selection of top quality Croatian and world-renowned wines of their choice. The lounge bar with its large windows offers a view on the flowery terrace, where tea, coffee and a light lunch menu can be served.There is a fully equipped GOLF INDOOR CENTER. Golf simulators in Phoenix Lounge are recognized by the U.S. PGA.The Hotel Phoenix can be easily reached from the A2, A3, A4 and A12 highways. Public bus station is just 50 metres from the hotel. Transfer from Airport to the hotel and vice versa can be organized on request. ... more less
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