We have stayed at some fine properties during our current European trip, including all three Hiltons in Vienna, the Hilton Innsbruck, the Bratislava Sheraton, and the Westin Zagreb. They have been uniformly very good, but even among those illustrious hostelries this new Doubletree in Zagreb stands out as a highlight during our current two-night stay.
First, we had no trouble getting to the hotel from the main railway station on Tram No. 2. Once there, we were greeted warmly by the front desk personnel, who then proceeded to find us a room already available at 11:00 a.m. We received a few extra perks as Hilton Hhonors Diamonds, but we observed that all guests are treated with great friendliness and consideration.
The hotel is very modern and I can understand why some previous reviewers found the modern technology a bit puzzling. In fact, the check-in clerk escorted us to the elevator and showed us where to press our room key card (a little symbol at the bottom below the numbers) to allow us access to our floor. Once at the room, one does likewise with the card on a little rectangular display panel at the side of the door to gain access to the room. Inside you press various little buttons on a touchpad with pictograms to turn the lights on and off, and to signal "do not disturb" or "please make up my room" on the exterior panel.
We have seen similar arrangements in Asian hotels and it's very usable once we become accustomed to it.
We were assigned to a King Deluxe room. It is large - very large by European standards - with a small sofa at the foot of the bed that almost functions as a room divider and faces on a separate TV and office area. The room features floor to ceiling windows. One window opens a few inches, allowing us some fresh air and the chance to cool off the room for sleep. Ironically, unlike some earlier reviewers we find this and most European rooms too warm for our tastes and always appreciate being able to lower the temperature and simultaneously allow some fresh air in.
There is a desk chair and two modern upholstered chairs that provide ample seating. The bathroom includes a tub and a separate shower, complete with a "rain shower" option. Everything is modern and sleek and environmentally conscious in an almost Scandinavian style. We appreciated the bathrobes and slippers.
The fitness center, swimming pool, whirlpool and spa complex is most impressive.
We ate dinner in the hotel's restaurant last night, OXBO Urban Bar & Grill. It was expensive but featured an innovative and varied menu, quality food and excellent service. The breakfast buffet, while not the largest, is probably one of the best ones we have enjoyed on this current trip. Again, the employees are uniformly eager to please.
Tonight we are trying the Sofra Bosnian Restaurant (well reviewed on TA) literally next door to the hotel in another modern multi-storey building apparently developed by the Doubletree owners.
We are on the eighth floor and the Internet problems discussed previously must have been resolved as our devices are working flawlessly both on cable and wireless.
One small vignette illustrates the outstanding employee service. My wife has a cold and hoped to make another cup of the Twinings Green Tea & Lemon that we found this morning in our coffee and tea package. Alas, there were three other kinds of tea but no Lemon tea. The housekeeper was still on our floor and I asked if she had any more. Her English was limited but I managed to get across what I was looking for. She had none but she asked for my room number. Five minutes later another employee knocked on our door and delivered five packets of Green Tea & Lemon with a smile.
Incidentally, when I inquired at the front desk this morning about buying a single-ride tram ticket to the train station when we depart Easter Sunday, the employee quickly convinced to let her reserve us a taxi to the station and charge it to our room for about a dollar more than it would cost to take the tram. We took Tram No. 13 from the hotel to and from the Old Town without having to transfer. While the hotel is a distance from that major tourist area, we found the trams make it quite practical. All of our experiences at the Doubletree have been so positive as to make it worth the modest effort.
In summary, I'm sure it's obvious that we are extremely enthused about this hotel, and we recommend it wholeheartedly.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Hotel Zagreb is conveniently located in the Green Gold business & shopping district; just in walking distance from the city center. The hotel is only 20 minutes (15km) driving from the airport. All of our guest rooms and suites offer the Sweet Dreams® by Doubletree sleep experience, complimentary high-speed internet access, LCD TV and separate shower stall and bathtub. ... more less
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