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“Looks good, but poor security and misbooking” 2 of 5 stars
Review of Hostel Shappy

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Hostel Shappy
Varsavska 8, Zagreb 10000, Croatia   |  
Hotel amenities
Ranked #8 of 117 Specialty Lodging in Zagreb
Certificate of Excellence 2014
Perth, Australia
Top Contributor
1,075 reviews 1,075 reviews
184 hotel reviews
Reviews in 350 cities Reviews in 350 cities
655 helpful votes 655 helpful votes
“Looks good, but poor security and misbooking”
2 of 5 stars Reviewed December 25, 2012

This place is modern, comfy dorms/shower rooms and a nice bar/cafe area.

But its interesting to see the previous reviewer say there was an issue with asking for a private room and being put in a dorm as that is exactly the experience of our group.

For those of us that were in dorms, the security was abysmal. Often all of the doors from the street right up to the room were wide open and there seemed to be people wandering in and out of the dorms that we knew weren't staying in those dorms.

One of our group had a significant amount of money taken from his belongings and our bags had been rifled through.

Stayed December 2012, traveled with friends
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120 reviews from our community

Traveler rating
    76
    36
    4
    2
    2
See reviews for
5
32
20
5
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed December 17, 2012 via mobile

Liked:
The location was really good, right in the city centre and close to the main train station. The rooms were clean.
Got a good discount for errors made by the staff.
Wifi was alright.

Disliked:
Okay so first of all, the whole place smelt like smoke. Even the rooms. And when your staying on the first floor like I was, you can't escape it, not even in your room.

Booked a twin private room and upon arrival the girl working said we didn't have a booking. She took a good ten minutes to find our booking in the system and then took another good ten minutes trying to get the key to open the door. We also found out that we didn't have a private room, it was actually a six bed dorm. With another guy already staying in it...so we stayed in that for one night even though it was not what we booked and then the next night we got moved to an empty four bed dorm which had another room with a four bed dorm which was annoying because you would hear other people come back late.

There was no night security at all..the rooms could be easily accessed by anyone who wanted to get in.

Another thing to note is that the hostel does not have 24 hour reception like they advertised. We left early at about 6am and no one was downstairs at all. Oh and reception is just a table in the middle of the bar :S

Would not recommend staying here to anyone! Made my experience in Croatia really, really bad.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Graz, Österreich
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 24, 2012

Hostel Shappy is excellent located just 2 walking minutes from the Ban Jelacic Place. Also we were allowed to bring our dog with us and to keep him in our room for free. Even the house-own parking place is without charge. The staff is very friendly, helpful and they all speak English very well. They still kept being friendly as our group went a little bit too loud after returning home in the night. Sorry because of this again ;)

Moreover the mentionable housekeeping and the in-house bar deserve a large plus!

Unfortunately there are neither toilets nor showers in the dorm rooms. But we already knew that before booking. Still the shared bathrooms are very clean and sufficient available so no waiting times occur.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
1 review
5 of 5 stars Reviewed November 10, 2012

Shappy is in a great located, it's modern with comfortable rooms and excellent facilities but above the staff are so friendly. We were a bit too hungover to face Zagreb and the lovely Ivana made us feel very welcome in the lounge area - plenty of oranges juices and back to back animal documentaries on the big screen (perfect hangover cure). Highly recommended as a comfortable stay at good value.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 30, 2012

This is the newest and most central hostel in Zagreb. Great value for money and exceptional staff. There is free parking available for guests just around the corner and a bar open until 12-1am every night. Clean and a very happy overall vibe!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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St. Petersburg, Russia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed October 23, 2012

It's brand new and modern style, in the very city center, cheap and has everything you need! Quiet comfortable spacious rooms, clean bathrooms and - VERY IMPORTANT - it has a good AC that helps you to survive in hot Croatian Summer! Staff was friendly and even though they didn't have kitchen yet when I was there, they prepared me a beautiful pot of tea for free. My best hostel experience in Croatia!

  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Leeds, England, United Kingdom
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed September 5, 2012

We stayed at Shappy's for two nights in August and it was brilliant. Really central location, clean, well decorated rooms, clean and modern bathrooms and good powerful showers. The bar and outside terrace were lovely and the staff really friendly and helpful.

It was the best hostel we stayed at throughout our tour of Europe.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hostel Shappy

Address: Varsavska 8, Zagreb 10000, Croatia
Location: Croatia > Central Croatia > Zagreb
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #8 of 117 Specialty Lodging in Zagreb
Price Range (Based on Average Rates): $
Number of rooms: 6
Official Description (provided by the hotel):
sHappy hostel is the newest hostel in Zagreb founded and run by young, innovative, and inspiring people. The Hostel is located in the very heart of the city, in the walking zone half a minute away from the main street in Zagreb, and only one minute away from the public transport.We offer 25 beautiful new beds in 6 differently decorated rooms secured by a card lock system, equipped with air conditioning and free Wi-Fi. ... more   less 
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