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“Fancy new lobby - same old rooms” 3 of 5 stars
Review of Hotel Dubrovnik

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Hotel Dubrovnik
4.0 of 5 Hotel   |   Ljudevita Gaja 1, Zagreb 10000, Croatia   |  
Hotel amenities
Ranked #15 of 55 hotels in Zagreb
Copenhagen, Denmark
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
“Fancy new lobby - same old rooms”
3 of 5 stars Reviewed June 28, 2013

It is a matter of taste, and you can't discuss taste, but really??? The new lobby in Dubrovnik with the fast track neon lights on the reception counter and lots of glass and steel is not my taste - let's leave it there.

The rooms a small, but adequate. Staff is mostly absent, but not unfriendly. Zagreb, of course, is well worth a visit, and Dubrovnik is perfectly located for that. That is the main positive aspect of the hotel in my eyes.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel D, Front Office Manager at Hotel Dubrovnik, responded to this review, July 3, 2013
Dear Sir,

Thank you for your comment. Yes, I agree, it is a matter of taste and the feedback so far is very positive from most of our guest. We have tried to make things better and my opinion is that we have suceeded.

Best regards,

Gordan Susak
Front Office manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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455 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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Runkel, Germany
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed June 27, 2013

Did a business trip to Zagreb and bookes this hotel due to a lot positive coments.
The price/quality ratio is very good.
Room and bathroom are big enough and the food was excellent.
Everything is in walkin distance for a short sightseeing trip or shopping.
Would stay there again.

Room Tip: Rooms to the backside are quieter
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel D, Front Office Manager at Hotel Dubrovnik, responded to this review, July 3, 2013
Dear Sir,

Thank you for your comment. I am glad to hear that you enjoyed your stay in all aspects !

Best regards,

Gordan Susak
Front Office manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed June 27, 2013

We stayed at the "renovated" wing but our room was certainly not renovated. The bathroom is too small. Breakfast is horrible, cold food, cold not drinkable coffee and the staff seems totally not interested to excel. The food selection is poor.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel D, Front Office Manager at Hotel Dubrovnik, responded to this review, July 3, 2013
Dear Sir,

Thank you for your observations. It really hurts to see that the word horrible is mentioned in your comment. In that regard, I am sorry that your expectations were not met on this occasion. An additional information for you would be that the renovated wing still has rooms that are not renovated. The renovated ones are called de-luxe rooms and those are bookable as well.

Best regards,

Gordan Susak
Front Office manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Breckenridge, Colorado
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed June 16, 2013

The Hotel Dubrovnik is located on the square in old town Zagreb, the capital of Croatia. You can reach the hotel by cab or train from the airport. Was a $50 cab ride for 1-4 people. It is located right on the square and I would request a room over looking the square, which is filled with activity. You can do a self guided walking tour of old town right from your hotel. The hotel is very clean and modern. Restaurant was very adequate, but you are a short walk from many outdoor restaurants. The staff was friendly and efficient. It is the hotel selected by REI for the start of their tours. The train stops right in front of the hotel and there are no cars in the square. We did not have a car, but I imagine parking is available within a short walking distance. Overall we were quite satisfied with the Hotel Dubrovnik.

Room Tip: We would ask for room overlooking the square.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel D, Front Office Manager at Hotel Dubrovnik, responded to this review, July 3, 2013
Dear Sir,

Thank you for your comment. I am happy to learn that you were satisfied with your stay !

Best regards,

Gordan Susak
Front Office manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halls Head Western Australia
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 14, 2013

I organised a group of twenty couples to Croatia primarily to cruise with Katarina Lines.
The initial contact with the staff to the departure was all so efficient.Nothing was too much trouble.
The location and the ability to just walk and enjoy this lovely town centre was great The group enjoed grea breakfast etc so much that more than half returned to further explore Zagreb. A big tick from us

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel D, Front Office Manager at Hotel Dubrovnik, responded to this review, July 3, 2013
Dear b00ntie,

Thank you for your comment and thank you for the big tick !

Best regards,

Gordan Susak
Front Office manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 13, 2013

Hotel Dubrovnik enjoys the title of "best location" in Zagreb.
I stayed at the Hotel Dubrovnik several times in the past, and in the near future I will again try to stay in spite of "renovation" problems. You step outside and you are in the middle of everything. It is the heart of the city. Wonderful markets, great shopping, financial centers, theaters, churches, restaurants, are at your fingertips. All of the connecting traveling lines merge at Jelacic Place which is in front of the hotel Dubrovnik. Street cars (tramway) lines converge in front of your eyes at that Jelacic Square and the public transportation is excellent. People are courteous, and the Square is clean.
The Hotel Dubrovnik offers excellent service; breakfast is plenteous, delicious, and satisfying to every taste. Other meals are likewise to commend.
In spite of all the wonderful mixture of peoples, cultures, ethnicities, religions that meet, come, and go, the hotel staff was always helpful and courteous. But, most of all, you don't have to even take any transportation because, as I have indicated, everything that one needs is in the environs of the Jelacic Square and can be reached by foot. You are in a world metropolis when inside this beautiful heart of Zagreb - the Jelacic - and Dubrovnik is right in there.

Room Tip: I travelled with family, with friends, and solo. My last trip was in 2011. I do not recall the room...
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  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel D, Front Office Manager at Hotel Dubrovnik, responded to this review, July 3, 2013
Dear Ms. Helene,

Thank you for your comment. The renovation is finally over... welcome back in the nearest future to see what has been done !

Best regards,

Gordan Susak
Front Office manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SouthWest Scotland
Senior Contributor
35 reviews 35 reviews
30 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 12, 2013

Really enjoyed our recent 4 day stay at the Hotel Dubrovnik. Ok, the hotel is undergoing major renovations and there was a bit of drilling work going on but we didn't find it any bother at all. We had to take a bit of a detour to find our room but that was all part of the fun. The room we had was lovely, fairly spacious and the bed was really comfy. Only small niggle was the fact that we couldn't get the air con below 25/26 C and it was pretty hot and humid when we were there.
Reception staff friendly, helpful and professional.
Breakfast was ok, nothing special but perfectly adequate - and lots of juice!
Location was the best thing of all but the centre of Zagreb seemed pretty compact anyway.
Bar prices were a bit steep but venture out of the hotel and prices were good.
Overall, great stay in a fabulous city - we will be back!

Room Tip: We stayed in a new room but I think they're all new now - or are about to be.
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel D, Front Office Manager at Hotel Dubrovnik, responded to this review, July 3, 2013
Dear TAmember8,

Thank you for your comment and understanding ! The renovation is over and Hotel Dubrovnik has changed to the better, if you ask me. Glad to hear that the reception staff was up to expectations.

Best regards,

Gordan Susak
Front Office manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Dubrovnik

Address: Ljudevita Gaja 1, Zagreb 10000, Croatia
Location: Croatia > Zagreb
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#6 Romantic Hotel in Zagreb
#10 Luxury Hotel in Zagreb
#11 Family Hotel in Zagreb
#12 Business Hotel in Zagreb
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Dubrovnik 4*
Reservation Options:
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Also Known As:
Dubrovnik Hotel Zagreb
Hotel Dubrovnik Zagreb

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