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“Very good” 5 of 5 stars
Review of Arena di Serdica Residence Hotel

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Arena di Serdica Residence Hotel
5.0 of 5 Hotel   |   Budapeshta Street 2, Sofia 1000, Bulgaria   |  
Hotel amenities
Ranked #7 of 124 Hotels in Sofia
Uzhhorod, Ukraine
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
“Very good”
5 of 5 stars Reviewed October 7, 2013

This hotel is located just 15 minutes from the airport by taxi. At the same time, it is almost the center of the city: if you go out you can find many nice places, small restourants, old church, shops, etc. After a long trip I was pleased to see in my room a big and convenient bed, big bathroom with both a shover and a bath. The room was clean, with nice furniture. what was also important, the sound isolation is quite good, I did not hear neither the sounds of my neighbours, nor sounds from corridor or outside. In the morning a buffet breakfast impressed me with big variety of food.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArenadiSerdica, General Manager at Arena di Serdica Residence Hotel, responded to this review, October 21, 2013
Dear chyzhyk,

Thank you for taking the time to review your recent stay at Arena di Serdica Residence Hotel. I am happy that you enjoyed our facilities and services. It's also great that you had a chance to enjoy the city and its sights.

Our team will be happy if we can welcome you again on your next trip to Sofia.

Yours sincerely,
Margarita Tsolova
General Manager
Arena di Serdica Residence Hotel
e-mail: hotel@arenadiserdica.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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221 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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Québec
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed October 4, 2013

I spent 7 nights here during a recent business trip. The staff was very nice and helpfull. The executive room was a very decent size and very comfortable. The TV has very few english speaking stations, so if you are going to spend any time in the room, plan some other type of entertainement. The wifi was free and fast.

As for the included breakfast, it was ok. The coffee was not great, but it was possible to order espresso, so that was not a problem. Also, a few other items were available upon request (pancakes, omelettes).

The ruins on the lower levels of the hotel were very interesting to visit. Also, the gym is a decent size for a hotel gym.

The only down side is that the hotel is next to a discotheque that is open only on weekends. If you want to sleed on those nights, plan ear plugs, which I did, and I slept well throughout my stay. I would return to this hotel if I had to come back to Sofia for work.

Room Tip: I recommend a room that does not face the street. That dead end street is usually very quiet except...
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArenadiSerdica, General Manager at Arena di Serdica Residence Hotel, responded to this review, October 21, 2013
Dear Petiji,

Thank you for your recent stay and your review was a treat to read and I couldn't be happier that you had a great stay.
We all look forward to the opportunity to host you again soon.

Best Regards,

Margarita Tsolova
General Manager
Arena di Serdica Residence Hotel
e-mail: hotel@arenadiserdica.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Top Contributor
244 reviews 244 reviews
32 hotel reviews
Reviews in 47 cities Reviews in 47 cities
174 helpful votes 174 helpful votes
5 of 5 stars Reviewed September 25, 2013

This residence hotel is located just behind the UK consulate at few steps from Alexandre Nevski cathedral..very central location This is the nice combination between an appart hotel and a historic site. in the basement, you can see some old wall from the Roman period when Sofia was called Serdica.
Quiet room in this quiet area, do not ask for a room with a view as it is almost inexistant

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArenadiSerdica, General Manager at Arena di Serdica Residence Hotel, responded to this review, October 3, 2013
Dear Jaynice1,
Thank you for your appreciation about the preserved amphitheater. This amphitheater was found in the year of 2004 when the construction of the hotel was started. When the amphitheater was discovered this completely changed the architecture and design of the hotel in order to preserve the ancient treasure.
Thank you for your review and I will be happy if you choose Arena di Serdica Residence Hotel for your next visits to Sofia.

Yours sincerely,
Margarita Tsolova
General Manager
Arena di Serdica Residence Hotel
e-mail: hotel@arenadiserdica.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Top Contributor
50 reviews 50 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed September 12, 2013

Hotel is located in a small dead-end street (makes it extra quiet). It is located close to city center, touristic attractions. Reception hall is stunning looking down to ancient arena discovered when hotel was being built. Reception staff is very helpful, very warm and ready to help or suggest. Room is spacious. WC is not in the bathroom. Bathroom is spacious and includes l'Occitane products.
If you are travelling with your car, the hotel has a small, secure parking.
Spa seems to be the trend but when it is so warm I would have preferred a swimming pool.
For breakfast, you can order à la minute eggs or special coffees. Buffet offers a good variety of food. But if you want tea or regular coffee, it is on a self service basis. I don't appreciate this in a 5 * hotel. To my opinion, staff at breakfast still needs to learn how to manage the breakfast service (lack of presence in the room, don't know what to do, speaking loud with other colleagues...)

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArenadiSerdica, General Manager at Arena di Serdica Residence Hotel, responded to this review, October 3, 2013
Dear Superket,
I am very pleased to hear that you had a good time at Arena di Serdica Hotel. Our guests are the most important equation and we will do everything to make sure they leave happy. Thank you for your feedback about the staff and the services and I will take that note for the breakfast service.
Please do not hesitate to let me know if there is anything we can do to make your next stay even more special.

Yours sincerely,

Margarita Tsolova
General Manager
Arena di Serdica Residence Hotel
e-mail: hotel@arenadiserdica.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 7, 2013

At 100 Euros per night I am going to evaluate this hotel as if it was a five star as claimed.
The rooms are tired, carpets need replacing and there was no tea or coffee/kettle in the rooms.
The rest was fine; bathrooms and amenities were very spacious and clean.
The attention to detail was lacking with the air conditioning barely coping to get to 22degrees and it wasn't hot outside, the fridge was scarcely cold enough for drinks and the light and tap in the bathroom were broken.
Now the good bits, breakfast was plentiful and of good quality and variety, no hidden extras fro real coffee or freshly cooked eggs. Very good location and easy to find.
Staff were helpful if not overly friendly.
There was no swimming pool and I did not try the spa or fitness centre as it was a little claustrophobic and limited in the equipment.
Would I stay again, yes if I got a better rate

Room Tip: Would I stay again, yes if I got a better rate
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  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArenadiSerdica, General Manager at Arena di Serdica Residence Hotel, responded to this review, October 3, 2013
Dear Justinelh,

Thank you for your recent stay at Arena di Serdica Hotel and thank you for your feedback about the services and the staff.

For good or bad the initial design of the hotel was changed (including swimming pool) when the building of the hotel started and the ancient amphitheater was found. This completely changed the architecture and the conception of the hotel. There is spa complex with swimming pool in a short taxi ride from the hotel.

We have 24 hours room service which can serve hot drinks in the rooms anytime needed.
The fridge in the room is a minibar cooler.

We will take into consideration the other remarks and I am sorry that some of the features did not meet your preferences.

Thank you for taking time to review your stay with us and we sincerely look forward to welcoming you back!

Yours sincerely,
Margarita Tsolova
General Manager
Arena di Serdica Residence Hotel
e-mail: hotel@arenadiserdica.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Le Muy, Provence-Alpes-Cote d'Azur, France
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed September 6, 2013

I stayed there on a single motorcycle trip in 2011 and returned for two nights with my wife, also on a bike tour. Location is really central (a bit difficult to find in a side alley), great underground parking, big clean rooms. This time we used all amenities : restaurant for evening meals, spa, massage ....
Not a single negative comment, all really great, good value (not cheap but reasonible considering the hotel), good selection, really good food.
If we were to return to Sofia, I know were we would go!
In August 2013 there were construction works in the area and restrictions on hot water during peak hours. Was not an issue for us.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArenadiSerdica, General Manager at Arena di Serdica Residence Hotel, responded to this review, September 16, 2013
Dear Patrick N,

Thank you for your recent stay at Arena di Serdica Hotel and I am happy that you had again pleasant stay and good experience with our staff and services. Thank you for your understanding about the construction.
Our team hopes to welcome you again soon!

Yours sincerely,
Margarita Tsolova
General Manager
Arena di Serdica Residence Hotel
e-mail: hotel@arenadiserdica.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 3, 2013

We arrived a day late and the hotel personnel were so pleasant and helpful, making us feel very welcome and comfortable... The suite was fabulous and the bathroom was just heavenly...The location was central, secure parking and safe neighborhood...a dinner at the restaurant is a must ...
breakfast adequate for a 5 star and served in a nice surrounding...I will recommend this hotel for short stay as it rather lack the personal touch for a long stay, however I must say if cleanliness and size is what you are looking for this is the place and for me that made this hotel a 5 star....

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArenadiSerdica, General Manager at Arena di Serdica Residence Hotel, responded to this review, September 16, 2013
Dear Nsunshine,

I am very pleased to hear that you enjoyed your stay at Arena di Serdica Residence Hotel. I truly appreciate your feedback about the services and the staff. Thank you for taking time to review your stay with us and we sincerely look forward to welcoming you back!

Best Regards,

Margarita Tsolova
General Manager
Arena di Serdica Residence Hotel
e-mail: hotel@arenadiserdica.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Arena di Serdica Residence Hotel

Address: Budapeshta Street 2, Sofia 1000, Bulgaria
Location: Bulgaria > Sofia Region > Sofia
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 124 Hotels in Sofia
Price Range (Based on Average Rates): $
Hotel Class:5 star — Arena di Serdica Residence Hotel 5*
Number of rooms: 63
Official Description (provided by the hotel):
Arena di Serdica is the newest 5 star Residence Hotel in Sofia affiliated to the FPI Hotels & Resorts chain.Strategically located in the heart of the city, right next to the main states institutions, business centers and banks, as well as to the cultural and historial places of interest in Sofia, the luxurious Arena di Serdica Residence Hotel Sofia is excellent choice for business and cultural trips. ... more   less 
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