We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great location, great service, great spa and food : perfect !” 5 of 5 stars
Review of Arena di Serdica Residence Hotel

Save Saved
You added Arena di Serdica Residence Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Booking.com Expedia.com
and 9 more sites!
Arena di Serdica Residence Hotel
5.0 of 5 Hotel   |   Budapeshta Steet 2, Sofia 1000, Bulgaria   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Offers & Announcements
Book direct and SAVE 20%
Ranked #5 of 120 hotels in Sofia
Le Muy, Provence-Alpes-Cote d'Azur, France
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
“Great location, great service, great spa and food : perfect !”
5 of 5 stars Reviewed September 6, 2013

I stayed there on a single motorcycle trip in 2011 and returned for two nights with my wife, also on a bike tour. Location is really central (a bit difficult to find in a side alley), great underground parking, big clean rooms. This time we used all amenities : restaurant for evening meals, spa, massage ....
Not a single negative comment, all really great, good value (not cheap but reasonible considering the hotel), good selection, really good food.
If we were to return to Sofia, I know were we would go!
In August 2013 there were construction works in the area and restrictions on hot water during peak hours. Was not an issue for us.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArenadiSerdica, General Manager at Arena di Serdica Residence Hotel, responded to this review, September 16, 2013
Dear Patrick N,

Thank you for your recent stay at Arena di Serdica Hotel and I am happy that you had again pleasant stay and good experience with our staff and services. Thank you for your understanding about the construction.
Our team hopes to welcome you again soon!

Yours sincerely,
Margarita Tsolova
General Manager
Arena di Serdica Residence Hotel
e-mail: hotel@arenadiserdica.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

158 people have reviewed this hotel

Traveler rating
    83
    61
    12
    1
    1
See reviews for
11
39
14
68
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 3, 2013

We arrived a day late and the hotel personnel were so pleasant and helpful, making us feel very welcome and comfortable... The suite was fabulous and the bathroom was just heavenly...The location was central, secure parking and safe neighborhood...a dinner at the restaurant is a must ...
breakfast adequate for a 5 star and served in a nice surrounding...I will recommend this hotel for short stay as it rather lack the personal touch for a long stay, however I must say if cleanliness and size is what you are looking for this is the place and for me that made this hotel a 5 star....

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArenadiSerdica, General Manager at Arena di Serdica Residence Hotel, responded to this review, September 16, 2013
Dear Nsunshine,

I am very pleased to hear that you enjoyed your stay at Arena di Serdica Residence Hotel. I truly appreciate your feedback about the services and the staff. Thank you for taking time to review your stay with us and we sincerely look forward to welcoming you back!

Best Regards,

Margarita Tsolova
General Manager
Arena di Serdica Residence Hotel
e-mail: hotel@arenadiserdica.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 9, 2013

A modern, very comfortable hotel in a great location within walking distance to the main sites. We were thrilled to find we had been upgraded to a suite without us even knowing beforehand. The only reason we did not give it a 5 rating is because the hotel is rather lacking in character.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArenadiSerdica, General Manager at Arena di Serdica Residence Hotel, responded to this review, August 12, 2013
Dear WoJo W,

Thank you for your feedback and I am happy that you had a pleasant stay at Arena di Serdica Residence Hotel. Our team will be happy if you visit us on your next trip to Sofia !

Yours sincerely,
Margarita Tsolova
General Manager
Arena di Serdica Residence Hotel
e-mail: hotel@arenadiserdica.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thessaloniki, Greece
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 9, 2013

Very big, clean and comfortable rooms, very good furnished
Very good location and impressive ancient parts in the hotel
Friendly, helpfull personel
Inclination of the shower bottom neads improvement
I would prefer to have a smoking room, even if only for non discrimination reasons

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArenadiSerdica, General Manager at Arena di Serdica Residence Hotel, responded to this review, August 12, 2013
Dear Konstantinos S,

Thank you for your recent stay at Arena di Serdica Residence hotel and for your feedback. I am happy that you had a pleasant stay although the smoking in the rooms is not allowed due to a low that was passed in 2012 that prohibits smoking in all public indoor places. We have smoking areas in front of the hotel and in our garden. I will be happy if you visit us on your next trip to Sofia.

Yours sincerely,
Margarita Tsolova
General Manager
Arena di Serdica Residence Hotel
e-mail: hotel@arenadiserdica.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Watford, United Kingdom
Top Contributor
65 reviews 65 reviews
56 hotel reviews
Reviews in 49 cities Reviews in 49 cities
148 helpful votes 148 helpful votes
4 of 5 stars Reviewed August 6, 2013

We stayed here for one night after arriving in Sofia, before heading out into Bulgaria.

After a short taxi tide from the airport, the welcome at reception was very pleasant, although no offer was made to help us with our luggage. However we didn't ask for any help in any case, and the lift is very close to reception.

The first impressions of the room were very favourable; although it was only a standard room, it was quite spacious. The warm weather in Sofia meant that the room was rather hot at first, but the air conditioning is very effective.

The furnishing in the room was generally in very good condition, although there were one or two signs of wear and tear on the edges of a few items.

Unfortunately there was a peculiar smell coming from the toilet when we first arrived; I wonder if this was due to the fact that the room had perhaps not been occupied for some time, and the doors all being closed had caused this. Still after a bit of ventilation all was well.

We particularly liked the bathroom, which was big, with a big bathtub and separate shower cubicle, which itself was large and equipped with an enormous shower head which could probably have flooded the whole floor if allowed to! Fortunately the drainage was quite effective. Particularly impressive was the fact that the hotel provides individual toiletries from L'Occitane, which are high quality and certainly rather expensive to buy.

The general design and decoration are quite similar to other hotels in Bulgaria, and (in my opinion at least) quite distinct from the standard white and grey which seem to characterise so many of the big hotel chains. You may or may not find it to your liking, but I certainly have no complaint about it.

Everything was very clean, and we certainly appreciated the comfort after a fairly long day of travelling.

The breakfast is very good, being a buffet with a large selection of both typical Bulgarian items and the usual standard international fare.

The reason we are giving this only 4 and not 5 out of 5 is that there are just a few rough edges which need to be ironed out. The toilet flush didn't quite work as designed; some of the small doors on cupboards, and some of the drawers needed some maintenance, and the whole impression is not quite up to the standard which one should be able to expect from a hotel which claims to be 5-star. If you make that kind of claim then you should be something special and quite distinct, and this hotel almost gets there but not quite.

It's worth mentioning, however, that the price we paid for our one night was very good value; certainly less than you would expect to pay fof 5-star hotels in many other countries and even in Bulgaria.


One thing which you may find useful: the hotel offers its own transfer to and from the airport, for which they try to charge 20 euros. This is not worth it, since the taxi costs 15-20 Leva. No doubt reception would be able to call a taxi from a reputable firm.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArenadiSerdica, General Manager at Arena di Serdica Residence Hotel, responded to this review, August 12, 2013
Dear chrissw,

I am very pleased to hear about your pleasant stay at Arena di Serdica Hotel and your good experience with our staff and services. Every comment and note that you made is very helpful and I greatly appreciate every guest opinion. A lot of guests prefer our limousine service as transportation from and to the airport because it’s reliable and very convenient and can be billed to the hotel room. We are trying to be flexible so we can accommodate and accomplish our guest's needs and preferences. It will be my pleasure if we have you as our guests on a future trip to Bulgaria.

Yours sincerely,
Margarita Tsolova
General Manager
Arena di Serdica Residence Hotel
e-mail: hotel@arenadiserdica.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 9, 2013

I stayed last summer at this hotel on business and it was overall a very nice experience. The room was spacious, nicely decorated and very clean. The bed was very comfortable, the bathroom elegant and large. The breakfast was good as well. If you are on business or staying in Sofia as a tourist I can recommend this hotel a lot.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArenadiSerdica, General Manager at Arena di Serdica Residence Hotel, responded to this review, August 12, 2013
Dear Sebibaba,

Thank you for your nice words and review. I am very glad that you had a very pleasant stay in Arena di Serdica Hotel and we are definitely looking forward to welcoming you back in the hotel on your business or leisure trip.

Yours sincerely,
Margarita Tsolova
General Manager
Arena di Serdica Residence Hotel
e-mail: hotel@arenadiserdica.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 6, 2013

The hotel was chosen for us by the tour provider. It is in a quiet location handy to most of the tourist interest areas, but with access too awkward for a tour coach. Our room was on the first floor where they were undertaking some renovations on the terrace immediately outside, including on Sunday! It was neither quiet nor private. While our room was not spacious, the toilet and separate bathroom were. Everything was very clean. Dinner and service in La Tribuna were very good. The breakfast service was not so good, with one waiter serving and the other three having a loud conversation in the kitchen. Although the standard of English was quite high, the standard of service was variable. My husband pointed out a puddle on the polished marble floor just in front of the doors to the restaurant. The response was a shrug. The puddle was still there 24 hours later, but someone had finally found a "Wet Floor" sign.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArenadiSerdica, General Manager at Arena di Serdica Residence Hotel, responded to this review, August 12, 2013
Dear Finona 68,
Thank you for your recent stay at Arena di Serdica hotel and your detailed review. I appreciate guest feedback and will look into the matters you have noticed. The noise that you mention was from trimming the garden of the building behind the hotel and it was on a working week day (not on Sunday). I apologize if this has caused disturbance during your stay but we cannot control everything that is happening around us although we are trying. Myself and the staff will be happy if we can have you as our guest on your next trip to Bulgaria!

Yours sincerely,
Margarita Tsolova
General Manager
Arena di Serdica Residence Hotel
e-mail: hotel@arenadiserdica.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Arena di Serdica Residence Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Arena di Serdica Residence Hotel

Address: Budapeshta Steet 2, Sofia 1000, Bulgaria
Phone Number:
Location: Bulgaria > Sofia Region > Sofia
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 120 hotels in Sofia
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Arena di Serdica Residence Hotel 5*
Official Description (provided by the hotel):
Arena di Serdica is the newest 5 star Residence Hotel in Sofia affiliated to the FPI Hotels & Resorts chain.Strategically located in the heart of the city, right next to the main states institutions, business centers and banks, as well as to the cultural and historial places of interest in Sofia, the luxurious Arena di Serdica Residence Hotel Sofia is excellent choice for business and cultural trips. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Travelocity, Priceline, Hotels.com, Splendia, Tingo, Venere, Cheap Tickets and Agoda so you can book your Arena di Serdica Residence Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Arena di Serdica Residence Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.