So, if you go to Sofia, you can stay at the Holiday Inn, Sheraton, or the Hilton. Or you can have an unique experience and stay at Les Fleurs.
What makes this hotel stand out is its unique design. There are curving walls, lots of art work and glass. On the wall in the room there was a huge sunflower mural, which actually was quite nice. You definitely get the feeling of a boutique hotel, eastern European style. By the way, most of this works quite well, while some does not. The glass tube shower in the room is the type of thing that must have looked really cool in the designs, but does not work as well in reality. No matter how tightly you close the door, there's still water on the floor. Oh well, the cleaning staff was excellent (and understanding!) and there's a great tub for a bath.
Once you get settled in and used to the cool design, you can really enjoy the hotel and its location. It's right on Vitosha Street, Sofia's main shopping street, which is closed to traffic and features dozens of restaurants and many shops. The location is central to other restaurants, museums, and tourist spots. (Check out the Sofia Bike tours or free hike up Mt. Vitosha with a guide.)
The hotel may be a bit more than some of the others in the city, but you can get a lot for your money. We booked the package that included massage for each guest and sure enough, the massage therapist was set up and waiting in the room across the hall with her table in an hour. That was great after an exceptionally long train ride. Also, a deluxe breakfast is cooked to order and included in the room rate. Wifi's included, too! Like a few other hotels on the trip, we were greeted with free drinks at check-in. Why can't US hotels do this??
Once again in our travels, we had an experience that showed service really does set some properties apart from the rest. 'Want to mail something? We'll take care of that!' 'We don't have any aspirin, but we would be happy to get some for you!' And without the insane service fees you often see in hotels.
The staff at Les Fleurs really rose to the occasion when we left a cell phone in the cab on the way to the airport. They responded to an e-mail within minutes and were able to quickly track down the phone in the taxi. From there, they explored the best shipping options to Athens. And when that wouldn't work, they did the same for Copenhagen. Through all of this, the staff was exceptionally courteous and always helpful. A few days later, the phone was safely delivered in Denmark. With their flawless handling of this situation alone, Les Fleurs earned its excellent rating.
Thanks for the excellent stay, Les Fleurs!