I stayed at this hotel for one night on 29.09.2012. I chose this hotel because of its location and good reviews. But I was completely disappointed from the staff from the first moment I came. This hotel doesn't have a parking but I knew about it. I was supposed to pay the parking for one hour and they offered me the ticket at the reception but they didn't explain me how to fill it in. And since I can't read in Bulgarian, I didn't fill it right. Because of their impoliteness and unwillingness to tell me the instructions for the ticket, I was obligated to pay the parking twice for one hour. Instead of dealing with this problem with me as a customer, they called the security for arguing.
If you travel by car, I recommend you to choose another hotel because there are better hotels for the same price and with better service.
Regarding the food, I can say that It was good but too far from excellent.
And at the end while I was checking out, they wanted me to pay for one bottle of water from the mini bar that I didn't take because It looked like it stayed there for a year.
The hotel is good but the staff are horrible and very impolite.
- Also Known As:
- Niky Hotel Sofia
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