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“One of Sofia's better hotels” 4 of 5 stars
Review of Hotel Anel

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Hotel Anel
5.0 of 5 Hotel   |   14 Todor Alexandrov blvd., Sofia 1303, Bulgaria   |  
Hotel amenities
Ranked #23 of 120 hotels in Sofia
Sussex, UK
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“One of Sofia's better hotels”
4 of 5 stars Reviewed August 26, 2013

We recently stayed in the Hotel Anel in our continued effort to find a decent hotel in the city and it was actually far better than most.

It wasn't a promising start - the hotel isn't particularly attractive from the outside and on a busy and rather run down looking road. However it is quite centrally located only about 5 minutes walk from Blvd Vitosha and the hotel is quite pleasant. The lobby and lobby bar are attractive and filled with some interesting sculpture.

The rooms are large and well appointed. We booked one of the fifth floor suites which was very spacious and had two very nice bathrooms, one with a spa bath. We booked this because it had a terrace but the terrace didn't come with any furniture, it was just a concrete terrace which was a bit surprising. A table, parasol and chairs and a couple of loungers wouldn't go amiss. Our air conditioner didn't work so it was too hot and we had to be moved to a normal room. These are actually pretty large and as the terrace isn't particularly useful I wouldn't bother reserving a suite in future, just book a double room.

Another attraction of the hotel was its indoor pool which is actually very pleasant. It's quite narrow but a reasonable length so you can swim decent lengths. And the poolside area is quite attractive and relaxing.

However what lets this hotel down is the service which is still rather eastern block. We were given a ticket for the swimming pool when we checked in but when we went to use it the receptionist at the pool said we had to have two tickets. We explained that we were only given one so she said we had to go downstairs to reception and get another one. We had to explain that as it was a hotel mistake she should 'phone down and rectify it (why we needed tickets was a bit mysterious as she could have taken our room number from our room key - and what if we'd wanted to swim twice?). She then said we had to wear swimming or shower caps. Again there was only one in our room (which we had to go back up and fetch) and it took a bit of arguing to persuade her she could fetch us another. My husband wasn't that pleased at having to wear a cap anyway. The rules by the pool were hilarious. It actually stated that you must have a shower (with shower gel) before you could use the pool. It felt a bit more like a boot camp than a relaxing spa, made us wonder what sort of guests the hotel attracts that need to be told that and puzzled why they don't just fit a better pool filter.

We had similar service later when we'd gone to bed in our suite then discovered we couldn't sleep because of the heat and broken air conditioning. Someone did come up, agree the air con was broken but when we asked to be transferred to another room, again they wanted us to come down to reception to get new room keys. We had to explain we had been in bed, weren't dressed and as it was a hotel problem they should send someone up with a key to take us to the new room.

It's a shame as it is one of the pleasanter Sofia hotels. The guy serving in the hotel lobby bar was very good - perhaps he could train the other staff about service? All together pretty good facilities, more character than most but poor attention to detail or service. A good 3 star, not the 5 star advertised (but if you've stayed in any Bulgarian hotels you'll know that).

Room Tip: Just choose a double - they're big enough and the suites aren't worth the extra. And do che...
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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101 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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shoham
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 9, 2013 via mobile

Been there for two nights. It is called spa because of in doors swimming pool. The room was very big equipped with a everything you might need. Very good digital tv channels large screen. The stuff was polite and helpful. Dinner at the restorant was very good and the breakfast was good. Coffee was awful. Location is very good. Each room has it's own wifi router so reception is great. But because of that anyone outside can notice that you ate not in the room.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
5 of 5 stars Reviewed August 9, 2013

Very surprised when we arrived, exceeded our expectations. Clean and had a large hotel room. Lots of sculptures and artwork to look at in the lobby and breakfast room. The staff were very helpful and booked us a cab to the airport on our departure. Stayed for 3 nights and slept like a log each night. Even with being located on a busy road into the centre we didn't hear any traffic. Lots of variety of food at breakfast time, good to stock up before a day of sight seeing around the city. Good location as only a 5 mins walk into the main centre. The pool is a good size to do plenty of lengths in and was able to relax in the hot tub afterwards. The only niggle was that they only gave us one towel for two people on arrival but after room service had been each morning they gave us a towel each, perhaps an oversight that morning. Would certainly stay there again.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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shoham
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 8, 2013

Been there for two nights. It is called spa because of in doors swimming pool. The room was very big equipped with a everything you might need. Very good digital tv channels large screen. The stuff was polite and helpful. Dinner at the restorant was very good and the breakfast was good. Coffe was awful. Location is very good.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Strahilovo
Top Contributor
66 reviews 66 reviews
24 hotel reviews
Reviews in 41 cities Reviews in 41 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 30, 2013

Smart hotel full of some really good artwork. The breakfast room has somewhere around 200 paintings and they are not small works! The pool is something and nothing, water was cold - this was the only disappointment. Food good and seemless service. Habdy for the main shopping areas and easy to get to and from the airport.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sofia, Grad Sofiya, Bulgaria
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 26, 2013

It was very nice and comfortable stay. A well priced hotel. Food at the restaurant is also very good and with good service. It is a typical business hotel, with services that a business traveler expects.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Umea, Sweden
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 21, 2013

My friend and I were allowed to check in several hours early which was a relief after our long journey to Sofia. Room was enormous as far as hotel rooms go and came with a small balcony. Room and hallways and lobby feature original paintings as well as small statues and stone figurines. Very comfortable beds and pillows, and the air conditioning was a godsend. The included breakfast was superb and the breakfast waitresses very attentive and professional. I got a back massage at the hotel's spa and wasn't impressed, so can't recommend that. I'd been traveling around Europe so arrived with a large (but clean and high-end) backpacking backpack and was treated quite snobbishly by some of the staff perhaps for that very reason. Decent hotel that I'd consider staying at again, though some of their staff should seriously be retrained not to automatically associate backpackers with dirty undignified slobs.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about Hotel Anel

Also Known As:
Anel Hotel Sofia
Address: 14 Todor Alexandrov blvd., Sofia 1303, Bulgaria
Location: Bulgaria > Sofia Region > Sofia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Sofia
#16 Business Hotel in Sofia
#19 Luxury Hotel in Sofia
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hotel Anel 5*
Official Description (provided by the hotel):
LOCATIONCentrally located in midtown Sofia, Hotel Anel offers easy access to business, government and banking institutions as we as exclusive shopping areas, tourist attractions and the lively nightlife for both business entertainment and personal downtime. With it unrivalled proximity to the heart of Sofia and less time to commute guests can enjoy longer meetings with clients and business partners or just explore in depth the sites of the city without the hustle of time.CONFERENCE FACILITIESWith 8 meeting and conference rooms and 3 additional venues including a roof top terrace, Hotel Anel offers some of the best and most innovative facilities for any event in the Bulgarian capital. With more than 730 square meters (8000 square feet) of meeting and event space guests are provided with one of the premiere settings for conferences, seminars, annual meetings, board meetings, product launches, discreet business lunches, gala dinners, cocktail receptions, weddings and social occasions.RESTAURANT ANELSavour fabulous cuisine prepared by our dedicated and professional chefs who are inspired by fresh and healthy ingredients to bring a truly extraordinary and delicious meal. The carefully selected wines to accompany the dinning experience will capture the guests’ imagination. The soft brown interior with oil paintings from classical Bulgarian artist creates for the perfect ambience and style, which are further underlined by the floor to ceiling windows giving a quiet view of the surrounding city. Every night form 20.00h – 22.00h the restaurant features live music from our in house pianist.Capacity: 115 seats (with roof garden) Cocktail capacity: 140 peopleOpening hours: 12.00h – 23.00hTHE M BARTucked away right above the Reception Desk and overlooking the hustle and bustle of the street below M Bar is the quintessential meeting place for morning coffees, light and delicious lunches or dinners, healthy refreshments, alluring cocktails and other swanky beverages. ... more   less 
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