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“Excellent hotel,” 5 of 5 stars
Review of Holiday Inn Sofia

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Holiday Inn Sofia
5.0 of 5 Hotel   |   111 Alexander Malinov Boulevard, Sofia 1766, Bulgaria   |  
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Ranked #11 of 121 hotels in Sofia
Warsaw, Poland
Top Contributor
167 reviews 167 reviews
62 hotel reviews
Reviews in 59 cities Reviews in 59 cities
65 helpful votes 65 helpful votes
“Excellent hotel,”
5 of 5 stars Reviewed February 16, 2014

Very good location. Good parking available. Very friendly staff. The rooms are very clean and large. Excellent beds too. The breakfast buffet has everything you can ask for. I highly recommend this hotel to anyone. I will return

Room Tip: Join the priority club this will help for upgrades
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pagm, Manager at Holiday Inn Sofia, responded to this review, February 17, 2014
Dear Valued Guest

We very much you appreciate you taking the time to write about your wonderful experience with the Holiday Inn Sofia and for awarding our hotel 5 stars!

It is truly rewarding when we receive such a positive review from our guest and in particular such a highly seasoned reviewer, as it serves as a reinforcement to continue our daily efforts in making our hotel a leader in excellence. We are very appreciative in particular of your recognition of the efforts of our friendly team and your enjoyment of our lovely beds and our extensive breakfast offering.

Once again, thank you for your feedback. We look forward to welcoming you again in the near future,

Kind Regards

The Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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174 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 30, 2014

I stayed 4 Days for a business trip at the Business Park.
The Room was clean, the employees very polied and helped
in all situation.
I liked the indoor pool and the possibility of usinf the Sauna and the "Hamam".
For sure I will prefer this again next time I have to go there for business.
The only disadvantage is that the there is not much variety at the Breakfast buffet,
and I think the prices ot the restaurant are near European standard.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pagm, Manager at Holiday Inn Sofia, responded to this review, February 3, 2014
Dear Valued Guest

Thank you very much for taking the time to share your thoughts about the services and facilities experienced during your stay at the Holiday Inn Sofia. We very much appreciate your lovely review.

Regarding your comments about the breakfast, let us advise that in addition to the abundant Breakfast Buffet, we also offer A la Carte menus and Room Service Menu to meet the different expectations of all our guests. Please do not hesitate to address your needs to the staff during your future stays, as our efficient team would be pleased to fulfill them. The high quality, product freshness and superb taste of all our meals is guaranteed at our 5-star Brasserie Restaurant & Terrace.

Once again, thank you for your wonderful comments. We look forward to your next stay at the Holiday Inn Sofia.

Sincerely,
The Hotel Management
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Belgrade, Serbia
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 25, 2014

With Holiday Inn in Sofia, there is no mistake.
If doing business here and it being in the Business park, you have to stay in Holiday Inn!
Perfect location, parking space, friendly staff, clean comfortable rooms, tasty breakfast.
They say the spa and the pool are fenomenal, though I have never time to try them.
A few cons: small TV in the rooms, internet can often be a problem, you have it for free but you somehow cannot connect; breakfast could be more luxurious for a five star hotel.
And that's about it.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pagm, Manager at Holiday Inn Sofia, responded to this review, February 3, 2014
Dear Valued Guest

We appreciate you taking the time to fill out your thoughts about your recent stay at the Holiday Inn Sofia!

It is with pleasure that we have read your warm comments about the high quality services and accommodations provided by our friendly and professional team members. Let us clarify our extensive Breakfast Buffet offering is far beyond the standards in terms of quality and abundancy, and we also offer A la Carte menu choices to satisfy even the most discerning tastes.

Our Esprit Leisure Club & Spa is indeed one of the best in town and we sincerely hope you will have the opportunity to enjoy these facilities during your next stays with us!

Further to your comment about the internet, we believe the issue might have been in the settings of your device - it happens often, especially with corporate devices which have higher level of security protection. We have high-speed wired and wireless internet throughout the hotel and should you have addressed your concern to the Reception Team, they would be more than happy to assist you.

Once again, thank you for your feedback! Looking forward to your next stay at the Holiday Inn Sofia

Kind Regards
The Hotel Management
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Sofia, Bulgaria
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 24, 2014

This hotel is excellent. It's good for both - business and leisure. There is PILLOW MENU in rooms which is a nice surprise and it means that you're going to have a good sleep. Bath is big enough - there is a shower and a bath-tub.
There is a piano player during the evening in the lobby bar and it's very relaxing to have a drink after diner.
Staff is really helpful and polite and if you need something they will do everything to provide it to you.
There is pool, gym, spa.

Room Tip: There are rooms with mountain view.
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pagm, Manager at Holiday Inn Sofia, responded to this review, February 3, 2014
Dear Valued Guest

Let us sincerely thank you for taking the time to share your wonderful review about the services and facilities experienced at the Holiday Inn Sofia on Trip Advisor.

We very much appreciate your lovely comments and your 5 star rating.

Once again, thank you for your warm feedback. We look forward to welcoming you back in the near future!

Kind Regards
The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 24, 2014

stayed here August 2013

Positives:
- modern clean facilities and well equipped room
- lovely gym and pool area with all you could need
- friendly helpful employees at front office and restaurant
- buffet breakfast has lots of choice and it was great to sit outdoors for breakfast (in summer!!)
- free minibus service hotel can take you into town or airport (with 3 people)

Downside:
- the location - quite a bit out of town, so need taxis to get anywhere (30 mins away), although there are some shops and cafes nearby but limited choice.
- however, if you are at the business park for work this is not an issue
- the bar and restaurant was quite quite in the evening, with few guests so not much of an ambiance (although the hotel cannot neccessarily help this).

I would stay here again if doing business in Sofia, although I might consider a hotel closer to the city centre...

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pagm, Manager at Holiday Inn Sofia, responded to this review, February 3, 2014
Dear Valued Guest

Thank you very much for sharing your thoughts about your experience with the Holiday Inn Sofia. Our main goal is to meet and exceed our guests' expectations and it is with pleasure to notice that your stay with us was memorable!

Your warm comments about our guestrooms, Esprit Fitness & Spa facilties, extensive breakfast offering and our team members are much appreciated and serve as a reinforcement to continue our efforts in making the Holiday Inn Sofia a leader in excellence.

Our location has many advantages for both business and leisure guests as it is close to variety of natural attractions, shopping centers, multiplex cinema theater to name but a few. Moreover, the taxi fares in Sofia are really affordable and you can easily reach the downtown area in about 15 minutes.

Le us invite you to try our Themed Buffet Evenings during weekdays which are very popular among our guests and visitors. We also have the pleasure of enjoying the talent of one of Bulgaria’s best pianists – Mr. Razvigor Popov who is playing on selected nights in the hotel lobby area. We sincerely hope you will have the chance to experience both during your next stays with us.

Once again, thank you for your positive review. We look forward to welcoming you back,

Kind Regards
The Hotel Management
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Oak Ridge
Top Contributor
123 reviews 123 reviews
41 hotel reviews
Reviews in 53 cities Reviews in 53 cities
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed January 21, 2014

If you are looking for a hotel to have a conference in Sofia, this is the one. Their conference staff is second to none (particularly Elitsa, whose answer to any problem is no worries). As a trrainer I have done a lot of conferences and this place had the best staff and the best conference service. The rooms were OK (small TVs, but mostly Bulgarian channels so no issue) and the food OK, but the service outside of the conference areas was abysmal. At dinner we waited over 25 minutes to get a drink and the bar was right around the corner from our table. It is 10.11PM and I called room service for a glass of wine at 9.17PM. Other than the service issue, the internet works fine, the hotel is clean, the people are nice. If I came to Bulgaria I would stay here again and do the conference, but eat and drink elsewhere.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pagm, Manager at Holiday Inn Sofia, responded to this review, January 24, 2014
Dear Valued Guest

Thank you for taking the time to make us aware of your positive experience during your recent stay whilst attending a conference at the Holiday Inn Sofia.

It is our goal to provide superior service and accommodation and your comments are very important to us. As you will have noted there were over 70 covers in the restaurant on the evening you refer to and we apologise that the speed of service did not meet your expectations on this occasion. The feedback we receive from our valued guests, like you, enables us to target areas and take the necessary action to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

We were also very pleased to have received praise and acknowledgement of such a positive nature regarding our conference services. It is trully rewarding when a guest recognizes our staff's efforts and takes the time to say thank you. Your review will be shared with our Conference staff as a reinforcement to continue our efforts to make the Holiday Inn Sofia a leader in excellence.

Once again, thank you for your feedback. We look forward to welcoming you again at our hotel, hopefully in the very near future.

Sincerely,

The Hotel Management
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John O'Groats, United Kingdom
Top Contributor
139 reviews 139 reviews
132 hotel reviews
Reviews in 82 cities Reviews in 82 cities
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed January 10, 2014

A nice hotel. Good breakfast (including black pudding!). I noticed, this trip, that then little chocolates are no longer in the rooms. And the 'welcome drink' for platinum members does not include beer (!).

So somehow, I perceive that the service is not quite as good as it once was.

Be careful with taxi drivers. The one that I had was drunk. I was shouting at him to stop and let me out and he didn't do this. During a previous stay at this hotel the taxi driver braked so hard that I hit my head and injured my jaw (no seatbelts in the knackered old cars that they use).

I learned, this trip, from colleagues that there is a 'Green Taxi' firm in Sofia - more expensive but better quality.

The hotel has a BK nearby and a couple of small supermarkets and coffee shops are in the business park.

Room Tip: Front views are nice
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  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pagm, Manager at Holiday Inn Sofia, responded to this review, January 16, 2014
Dear Valued Guest

Thank you for once again taking the time to write about your experience with the Holiday Inn Sofia. We appreciate your feedback since it gives us the opportunity to uphold our standards and to provide the highest quality of service at all times.

As you have noticed during your previous stays, it has always been a main goal for us to meet and exceed our guests' expectations and to bring about their unforgetable stays at our hotel. Kindly note that every change we undertake is only in favor of this and with the sole purpose to improve our guests experience. In compliance with the global Holiday Inn Brand Standards, we continue to provide a Welcome Amenity to all IHG Rewards Club Elite members which instead of being placed in the room is now offered at check-in - either drink or drink & snacks including selected beer, depending on the Elite status.

Further to your comment about the taxis - unfortunately, this is something our of our control, however we may suggest to use our Mercedes shuttle bus running Hotel-Airport-Hotel upon prior booking and availability at a very fair price but ensuring comfort and security. For other destinations, our Reception Team is always ready to assist with booking a taxi.

Please rest assured we continue our efforts to deliver an exceptional service to all our valued guests and keep Holiday Inn Sofia among the Great Hotels Guests Love.

Looking forward to your next stay with us, we remain,

Sincerely

The Hotel Management
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Additional Information about Holiday Inn Sofia

Address: 111 Alexander Malinov Boulevard, Sofia 1766, Bulgaria
Phone Number:
Location: Bulgaria > Sofia Region > Sofia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Sofia
#7 Business Hotel in Sofia
#10 Luxury Hotel in Sofia
#10 Family Hotel in Sofia
Price Range (Based on Average Rates): $
Hotel Class:5 star — Holiday Inn Sofia 5*
Official Description (provided by the hotel):
A warm "Welcome" to Sofia's newest 5 Star hotel. Winner of the InterContinental Hotels Group ‘Best Newcomer Award’ 2008, the 'Building of the Year Award" and the InterContinental Hotels Group ‘Torchbearer Award’ 2009, 2010 and 2011 the Holiday Inn, Sofia features the highest standards of international contemporary design, comfort and service alongside unparalleled facilities in one of Eastern Europe's most vivacious, dynamic and charismatic cities.Enjoy the best of both worlds with extensive SPA and Conference facilities at the exceptional 5 Star hotel Holiday Inn Sofia, Bulgaria. Just 10 minutes from Sofia Airport and Sofia City Center on the hotel’s shuttle bus, the hotel is ideally located in the foothills of the Vitosha Mountains within close proximity of Sofia city centre.Winner of numerous international awards, the Holiday Inn Sofia is proud of its unrivalled levels of standards and services. The Holiday Inn Sofia offers 130 luxurious spacious bedrooms, including Executive Rooms and Suites, many with breathtaking views of the imposing Vitosha Mountain.The hotel’s extensive Conference & Banqueting facilities are unrivalled in Sofia, combining the latest technology with personalized service. Dedicated staff on our self-contained conference & banqueting floor will help to ensure the smooth running of your event in 11 state-of-the-art function suites with space for between 10-300 guests. The Holiday Inn Sofia provides a variety of gourmet dining experiences, ranging from a seasonal A la Carte menu or quality bar meals to a variety of delicious lunch and dinner buffets. We are certain you will enjoy the “Esprit Fitness & Spa”, including a 19m pool with separate children’s pool, indoor & outdoor Jacuzzi, Sauna, Steam Room, Gym and Solarium, not to mention our numerous Treatment Rooms for those who prefer to relax and be pampered ... more   less 
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Also Known As:
Holiday Inn Sofia Hotel Sofia
Sofia Holiday Inn

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