Everyone there was excellent - superb, friendly and professional service. Great facilities - clean and welcoming - and they have an adequate (quite fine, though not luxurious) pool, steam room and sauna. Typical for and an asset to the HI brand (in my experience). The staff there were superb though - very welcoming - and they helped make my first trip to Bulgaria an absolute pleasure. Thank you to all concerned. They even offered to negotiate with taxi drivers if they tried to overcharge me (which they didn't). My only reservation would be that it's quite a long way from the centre. Fabulous for a business hotel, but possibly not so good for tourism - unless, of course, their rates are competitive. The roads close to the hotel are being widened (Sept 2013) so transport into town should become swifter in the next few months. Also, the restaurant laid on some excellent local food.