We spent 3 nights at this hotel. The location is great and they offer free parking space, which was one of the reasons we chose this hotel. The room was big, comfortable and clean. What we really didn't like was the fact that you can't open any windows and no fresh air enters the room. The hotel employees were nice and polite and they even offered us a free bottle of wine for some minor noise heard from the basement because they were doing some works.
My other complaint was the way we were treated while paying the bill the night before check-out. Let me explain: The receptionist gave me the bill and I realized that they had charged us for breakfasts we didn't have. Anyway, that was an honest mistake I think as his colleague had noted that we wanted to have breakfast, although both my husband and me said no when we were asked. So, the receptionist apologized and said that he would have to check if we had breakfast and then issue the correct bill. Haven't they heard of people's word? They had us waiting for about 15 minutes just to check that. Although he apologized, I don't think this is the correct way to treat clients at 5 star hotels! I mean, our word that we didn't have breakfast didn't matter, he had to check that with us waiting there! What I would do if I were the receptionist: I would apologize for the mistake, issue the correct bill and let the clients go for their night out. I would then check if they had breakfast and if they had lied, well then, I would do what it was necessary. That was our experience there.
- Official Description (provided by the hotel):
- This five-star hotel's unique central location and easy access to major sights makes this an ideal choice when staying in Sofia. It offers extremely spacious rooms where to enjoy a 5-star level of luxury, style and comfort. The modern Convention Centre features 4 conference rooms, varying in size to accommodate from 10 to 150 delegates in different set-up. ... more less
- Reservation Options:
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- Also Known As:
- Sofia Grand Hotel