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“Superb location, excellent hotel!” 5 of 5 stars
Review of Grand Hotel Sofia

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Grand Hotel Sofia
5.0 of 5 Hotel   |   1, Gurko str., Sofia 1000, Bulgaria   |  
Hotel amenities
Ranked #2 of 124 Hotels in Sofia
Dublin, Ireland
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
45 helpful votes 45 helpful votes
“Superb location, excellent hotel!”
5 of 5 stars Reviewed May 31, 2013

This place is gorgeous! The rooms are ridiculously spacious and very luxurious. The bathroom are to die for! Wouldn't want to leave them. The staff is ever so nice. Helped us with directions and all. The location is right in the city center with a great view to a park and a theater.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review, June 4, 2013
Dear Guest,

Thank you for your wonderful comments about Grand Hotel Sofia. It is very pleasing to read your words of praise and we thank you heartily for taking the time to share your feedback with everyone.

Naturally, we would love to be at your service again in the future and hope that your travel plans will take you back to Bulgaria.

Kind Regards,

Petya Angelova
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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448 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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English first
San Diego, California
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 28, 2013

If I could give this hotel more than 5 stars (or, to be precise, circles in the TripAdvisor rating bar) I would. For one thing, the bathroom alone was gorgeous. Our room was large and very clean. I'm not much of a breakfast eater, but the food served at breakfast made me ravenous.

The hotel is conveniently located, within easy walking distance of major tourist attractions, good restaurants, and an upscale shopping district. The staff was helpful when needed, and virtually invisible the rest of the time.

I have no doubt that this is where I will stay during all future visits!

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review, May 29, 2013
Dear Guest,
Thank you for taking the time to share this review. We are flattered that you have enjoyed our amenities and, above all, that the service has met your expectations. Your description of Grand Hotel Sofia is the feedback that any hotelier can only dream about.
We are looking forward to welcome you back the next time you are in town.


Sincerely


Petya Angelova
Front Office Manager
Grand Hotel Sofia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 22, 2013

The hotel is fantastic with huge rooms, finished to the highest standards. The design is classic yet modern. The staff is very polite and helpful. The location is excellent close to bars, restaurants and shopping.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens, Greece
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 14, 2013

Great hotel, well located in the centre of Sofia close to one on the nicest parks in the city and all the places of interest. At arrival they upgraded our room to one with view to the park wich was more than welcomed. Hotel staff was both polite and efficient. The rooms are huge for european standards, clean with a magnificent bathroom, but alittle extra light would be nice. It' s probably the best hotel in Sofia at the moment, however the hotel managment should give it's guests some courtesy. At the price of about 100 euros per night brekfast should be included and late check out up to 14.00 should be offered for free-especially when it is pretty obvious that rooms are available. Last but not least i had to pay an extra of 26 euros per night as i was travelling with my pet, when in other 5 star hotels in Sofia there is no extra charge and when i called before i made the resaervation i was led to think that the price is negotiable.

Room Tip: Pick a room with view to the park
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
50 reviews 50 reviews
26 hotel reviews
Reviews in 31 cities Reviews in 31 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed May 13, 2013

This is an ideal hotel for tourists as it's right in the centre of town. The service in the hotel is spot on and the whole place is clean, tidy and well-presented. There was plenty of choice at breakfast and the staff were very friendly. It's not the cheapest hotel in Sofia - in fact it may well be the most expensive - but it's certainly very good value compared to hotels of this calibre in other cities.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review, May 14, 2013
Dear Guest,

Thank you for taking the time to share this review. We are delighted that you have enjoyed our amenities and, above all, that the service has exceeded your expectations.

We are looking forward to your next visit to Sofia and our hotel.

Sincerely


Petya Angelova
Front Office Manager
Grand Hotel Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
102 reviews 102 reviews
33 hotel reviews
Reviews in 39 cities Reviews in 39 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed May 13, 2013

As one of the top rated hotels in Sofia I was expecting the Grand to be good, and I wasn't disappointed. It's centrally located, and the decor is well maintained throughout. Nice touch is that there is plenty of art and sculpture. I can't vouch for all the floors (I was on 3rd) but my room was immense. Most hotels would probably have described it as a suite. It was clean, comfortable bed, good bathroom with both shower and bath, minibar. WiFi is free throughout the hotel, and the connection is good and speedy. Staff are friendly and helpful, although perhaps in bars and restaurants could be a little more attentive.

There's a very nice cafe attached to the hotel with views over a nice little park, it's good for meetings. Breakfast is buffet style, no complaints, but nothing very special.

So no real complaints, rather observations. It would be nice to have in room tea and coffee. And the air-conditioning is best described as eclectic! As far as I could find out, all air-con is managed centrally, with the ability in room to increase or decrease it marginally. So if the hotel thinks the system needs to be set to warm, it's warm. So could be a problem if you like to be cool at night. I found it best to switch it off, but I'd worry if I was staying here in the height of summer. And just a slight sense (of smell) that perhaps the air-con needed a thorough clean?

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review, May 14, 2013
Dear Guest,

Thank you so much for sharing your experience with us – and for choosing Grand Hotel Sofia. We’re thrilled you’ve had the chance to enjoy our many offerings. We’re happy too that you enjoy the Grand Café views-the garden is just as beautiful in the blooming spring as it is in the snowy winter. But most of all, we’re glad that you feel relaxed and comfortable while here at your “home away from home.”
Bulgaria is blessed with four distinct seasons and weather may vary a lot from hot and dry summer to rather severe and cold winter. People have different perception when it comes to temperature, especially during spring and autumn seasons. That is why we have different solutions in such cases. Please, let us know during your next visit should you have any difficulties with the air conditioning and my colleagues will do their best to suit your needs.

We look forward to welcoming you back!

Sincerely

Petya Angelova
Front Office Manager
Grand Hotel Sofia
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Southampton
Top Contributor
242 reviews 242 reviews
81 hotel reviews
Reviews in 104 cities Reviews in 104 cities
153 helpful votes 153 helpful votes
4 of 5 stars Reviewed May 6, 2013

We liked it here, especially the friendly and helpful staff and the good location. We did discover a more contemporary place near the cathedral which also has a spa and a less 'old world' feel but overall we thought it was good. The TV did keep freezing and the Wi-if was a tad unreliable, both of which are bug bears for me personally. We had an executive room which gets you a free airport transfer in both directions, though they didn't tell us this at time of booking! You also get a bottle of wine but it is a miniature! Other than that all you get is loads of useless space which they could fill with a much larger bed or something opulent like a hot tub. So, my advice is go for the standard room. This place has a spa with good value treatments but they charge for the jacuzzi and sauna which I think is outrageous in a 5 star hotel or possibly any hotel really. Nice staff there again though in the spa. Good eateries in the hotel and reasonable value. Breakfast was top notch. Lastly, where are the pool and rooftop bar?!

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review, May 7, 2013
Dear Guest,

Thank you so much for sharing your comments with us and for choosing Grand Hotel Sofia. We are proud of our property and your feedback shows that we have managed to pass the experience to our guests.

We are delighted that you find our staff to be “helpful and friendly” because it is people’s attitude that really make the difference.

We are not planning a roof bar at this moment since all the Panorama suites are located on the top floor, but you never know. The alternative that we provide is the Grand Café Garden where along with the special selection of our pastry we serve some light dishes.

We are looking forward to your next visit to Sofia and our hotel.


Sincerely

Petya Angelova
Front Office Manager
Grand Hotel Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Sofia

Address: 1, Gurko str., Sofia 1000, Bulgaria
Location: Bulgaria > Sofia Region > Sofia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Sofia
#2 Luxury Hotel in Sofia
#2 Business Hotel in Sofia
#4 Family Hotel in Sofia
Price Range (Based on Average Rates): $
Hotel Class:5 star — Grand Hotel Sofia 5*
Number of rooms: 122
Official Description (provided by the hotel):
This five-star hotel's unique central location and easy access to major sights makes this an ideal choice when staying in Sofia. It offers extremely spacious rooms where to enjoy a 5-star level of luxury, style and comfort. The modern Convention Centre features 4 conference rooms, varying in size to accommodate from 10 to 150 delegates in different set-up. ... more   less 
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Also Known As:
Sofia Grand Hotel

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