We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Well located friendly place” 4 of 5 stars
Review of Downtown Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Downtown Hotel to your Saves list
Downtown Hotel
4.0 of 5 Hotel   |   27 Vassil Levski Blvd, Sofia 1040, Bulgaria   |  
Hotel amenities
Ranked #31 of 124 Hotels in Sofia
Frankfurt, Germany
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Well located friendly place”
4 of 5 stars Reviewed June 16, 2014

I was in Sofia for business. The Hotel was located to reach everything in the Centre of the town walking. The room was big, clean and well equiped. The staff was friendly and we got very good recommondation of Restaurants off the beaten track. If I need to go to Sofia again, I would stay there again.

Room Tip: Rooms near the Lift are noisy
See more room tips
  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GretaZGergova, Public Relations Manager at Downtown Hotel, responded to this review, June 24, 2014
Dear Sir,

Winning a returning guest is the best reward for any hotel.
So thank you for the great review and looking forward to welcome you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

88 reviews from our community

Traveler rating
    29
    47
    7
    3
    2
See reviews for
4
10
8
53
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Melbourne, Australia
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 16, 2014

This central four star hotel has a touch of the Grand Budapest Hotel, miniaturised. Beautiful stained glass ceiling in the lobby, a tiny lift, rooms with wallpaper and comfortable, solid furniture, clean, a good bathroom w bath, hot hot water. Staff are friendly and helpful. The breakfast is standard for this part of the world, generous with cold and hot meats, delicious variety of cheeses, fresh fruits, cakes, the best yogurt, sheep cow or buffalo. The lobby bar looks serious old style. Good wifi everywhere. Sofia itself is an elegant city with a recent population surge. Parks abound, fountains are featured, this city is geared for walking. Trams rumble past. The cars stop for you to cross! It's been an eye opener.

  • Stayed June 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GretaZGergova, Public Relations Manager at Downtown Hotel, responded to this review, June 24, 2014
Dear Madam,

We were thrilled by your lovely and out-of-the-box review!
The comparison to the featured hotel in the movie made us smile. It would please us very much if each of our guests enjoy the classic, old feel style.
What made us even happier is that you managed to catch the spirit of our beautiful capital.
We hope that one day you will come back to Sofia and us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Turin, Italy
Senior Contributor
47 reviews 47 reviews
44 hotel reviews
Reviews in 41 cities Reviews in 41 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed June 12, 2014

I have been in a business trip for two nights in this hotel. The room was a regular one, clean and with a good bathroom. The personnel at reception was polite and fast, and very collaborative. The ratio price quality was good enough.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 27, 2014 via mobile

Arrived at the hotel having booked a room in advance. Was told that the tour operator had overbooked and there was no room for me. They said that the tour operator should have told me. They then said that they will take me to a hotel that was 10 minutes walk. I was in the car for 20 minutes to get to this hotel. Looked like they had this deal with this other hotel. When I complained, Hotel Downtown person was not very helpful in the phone and would not even give me his name. I wouldn't book with this hotel again as you can never be sure to even egg a room.

  • Stayed May 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NeliHTsonova, Public Relations Manager at Downtown Hotel, responded to this review, May 29, 2014
Dear Sir,

First of all we are truly sorry for the inconvenience caused.

Please understand that situation like this is extremely unpleasant for both sides.

We do believe that the tour operator should have informed you about your relocation in a timely manner, so that you could make your decision whether to keep you reservation or not.

We went the extra mile to find the best alternative hotel for you (4-star and in the center) calling each and every one of them. Unfortunately they were all sold our. The hotel that we have booked for you was the only available and this was the first time that we cooperate with them. We do not have any agreement with them. And, as the receptionist explained to you, the other hotel is within walking distance from us. It took longer by car due to traffic and the route avoiding the central pedestrian areas.

Again, please accept our sincere apologies.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blue Mountains, Australia
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 3, 2014

Clean, spacious and comfortable. It would be perfect if there was a mix of pillows, all 4 were hard and not very thick. A soft fluffy pillow would have been wonderful. Even though there was a reasonable choice of TV channels I struggled to find anything other than sport or news in English. The breakfast is adequate but is mostly a selections of cold cuts, cheese, fruit, bread etc. The restaurant provided a nice tasty meal, choices of Greek, local or Russian food. The hotel is located in a very quiet area but it is an easy walk to Vitosha boulevard which is the main shopping street. Once you are there it is easy to get to the well known churches and the beautiful "yellow brick road". Next door to the hotel is a small friendly casino. Wifi is strong in the rooms. This is my second stay here and will be back again.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GretaZGergova, Public Relations Manager at Downtown Hotel, responded to this review, April 10, 2014
Thank you for your positive and detailed review.
We are truly sorry that the sleep quality did not meet your expectations.
Next time you are staying with us, please do not hesitate to ask our team for anyting you feel is lacking from you room or breakfast.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 28, 2014

Downtown is situated close to the city centre but far enough away to still be quiet. The hotel is a good 4 star hotel with a gym, bar, restaurant and free wi-fi on all floors. All the main business and government areas are very nearby (5 minute walk to Interior, Parliament, Presidency, main shopping areas). The staff speak excellent English and were extremely helpful. The rooms were very spacious with bath and shower, flat screen TV and climate control (boosted by opening the window). Ideal place to stay for business. The breakfast service was excellent.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GretaZGergova, Public Relations Manager at Downtown Hotel, responded to this review, April 10, 2014
Dear Madam,

It is a pleasure to read a review like yours. Your appreciation is what drives our team to achieve excellence.

You are more than welcome to visit us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bungay, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 18, 2014

I found the hotel to be of a very high standard with excellent levels of customer service from everyone. Rooms clean and well maintained with all amenities needed. Breakfast was the only meal experienced but had an excellent choice to cater for all tastes.

I did not experience the spa or pool sop cannot rate that

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GretaZGergova, Public Relations Manager at Downtown Hotel, responded to this review, April 10, 2014
Dear Sir,

Thank you for the kind words!
We work very hard to maintain the high standard and excellent levels of customer service that you have experienced during your stay with us. It always gives us pleasure when our guests show appreciation and share it with other travelers.

We are looking forward to welcoming you again next time you are in Sofia.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Downtown Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Downtown Hotel

Address: 27 Vassil Levski Blvd, Sofia 1040, Bulgaria
Location: Bulgaria > Sofia Region > Sofia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#16 Business Hotel in Sofia
#21 Luxury Hotel in Sofia
Price Range (Based on Average Rates): $
Hotel Class:4 star — Downtown Hotel 4*
Number of rooms: 62
Official Description (provided by the hotel):
Spend the day absorbing all the vibrant culture, exclusive shopping and distinctive cafés that the capital has to offer, then return to the deluxe hospitality of the 4-star hotel Downtown, Sofia, Bulgaria.Located in the Sofia city centre the boutique hotel is within walking distance from the major financial institutions, historical sites and tourist attractions, in close proximity to the National Palace of Culture.Sofia International Airport as well as the Central Bus & Rail Stations are 15 minutes drive.Known for its unique architecture, elegant interior and attentive service, this luxurious 9-storey building combines home-style coziness and a peaceful atmosphere.Hotel Downtown comprises of 59 stylish rooms and suites with intimate atmosphere, all of them elegantly appointed and offering a comprehensive range of facilities: soundproof windows, working area, free high-speed Wi-Fi internet, individually controlled air conditioning, in-room safe, satellite/pay TV, minibar. En-suite bathroom with bathtub, hairdryer, telephone and extended choice of bathroom amenities, bathrobe and slippers are available to the guests.Restaurant seating 45 guests, lobby bar, 24-hour room service, 2 conference rooms, business centre, minibus transportation from/to Sofia Airport, non-smoking floors, laundry, pressing and dry cleaning, free of charge car parking complete the guests’ pleasant stay. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Cheap Tickets, Despegar.com, Travelocity, Agoda, Odigeo, TripOnline SA and Tingo so you can book your Downtown Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Downtown Hotel Sofia

Owners: What's your side of the story?

If you own or manage Downtown Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.