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“Excellent ... and an upgrade too!” 5 of 5 stars
Review of Hilton Sofia

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Hilton Sofia
5.0 of 5 Hotel   |   1 Bulgaria Blvd, Sofia 1421, Bulgaria   |  
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Ranked #3 of 120 hotels in Sofia
Ynys Môn
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Excellent ... and an upgrade too!”
5 of 5 stars Reviewed September 10, 2013

Stayed here for one night on the way home from Skopje and was offered an upgrade to the business rooms on the 8th/9th floor for a reasonable €20 - this included breakfast and, of course, the use of the business lounge (and it's free snacks and beverages!)

It's a bit more of a hike into town than the Grand Sofia, but it's really not far!

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, October 1, 2013
Dear guest,

I would like to thank you very much for sharing your observations about Hilton Sofia via TripAdvisor.

I was gratified to know that you enjoyed your stay with us and remained highly satisfied with the hotel services and facilities.

We all look forward to the pleasure of welcoming you back under our roof again, soon.
Yours sincerely,


Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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English first
Ramat HaSharon, Tel Aviv, Israel
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 10, 2013

Great hotel with great location.
Not in the middle of the historic center of Sofia, but it is a 10-15 min walk (to Vitosha Blvd.)
Comparing to western properties, in is somewhere between 4 and 5 stars.
Renovated rooms are really nice and cosy, and you get separate bath and shower.
Service is superb, staff is very friendly and helpful.
Overall value is great.

Room Tip: Ask for a renovated room. Choose a high floor corner room, you will get a nice view.
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, October 1, 2013
Dear guest,

I would like to thank you very much for sharing your positive observations about Hilton Sofia via TripAdvisor.

I was gratified to know that you enjoyed your stay with us and remained highly satisfied with the hotel services, especially highlighting the friendliness of our team members. It was great to find out that you appreciated the view over Sofia and the 2000 m high Vitosha Mountain.

We all look forward to the pleasure of welcoming you back under our roof again, soon.

Yours sincerely,

Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wokingham, United Kingdom
Top Contributor
142 reviews 142 reviews
39 hotel reviews
Reviews in 50 cities Reviews in 50 cities
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed September 10, 2013

We have just stayed here for 3 nights and were really impressed by the staff and hotel room. The room was everything you would expect: clean, comfortable, decent toiletries, quiet, good size. The staff were excellent - really helpful and ready to assist.

When we arrived I was a bit concerned about the location as it seemed to be a little way from the centre. But we soon enjoyed walking across Bulgaria Square as it is a combination of park, square, cafes and bars with lots of people enjoying time there. As an aside I would recommend stopping off at Cafe Momento on the outside of the National Palace of Culture for a pre or post dinner drink.

We didn't go for the breakfast option when we booked and can only say that it is very expensive if you decide to take it when you arrive (we didn't).

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, October 1, 2013
Dear guest,

I would like to thank you very much for sharing your observations about Hilton Sofia via TripAdvisor.

I was gratified to know that you enjoyed your stay with us and remained very satisfied with the hotel services and facilities, highlighting the guestroom ambiance and the helpfulness of our team members. Last, but not least - thank you very much for sharing tips about the interesting surroundings of our hotel.

We all look forward to the pleasure of welcoming you back under our roof again, soon.

Yours sincerely,


Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Siena, Italy
1 review
5 of 5 stars Reviewed September 5, 2013

Everything is really good, by the courtesy of the staff to the quality of the service. I stayed in a King Hilton Deluxe room: the room was really nice, well decorated, clean and fragrant. The breakfast was very varied and the food quality excellent. The maids, were professional but very nice friendly . I was really very good.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, October 1, 2013
Dear guest,

We were extremely delighted to receive your kind comments. Thank you for taking time to share them via TripAdvisor. We will be very happy to welcome you back at Hilton Sofia, on your next trip to Bulgaria.

Yours sincerely,


Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
51 reviews 51 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 3, 2013

if you are looking for the best hotel in sofia, you must go to hilton sofia. the hotel is based on the heart of the city' best breakfast in the city.the rooms are very nibig and nice.the service is one of the best i know for a lot of hotel i visit.

Room Tip: in the heart of the city
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, October 1, 2013
Dear guest,

Many thanks for your kind feedback, shared via TripAdvisor!

I am extremely delighted to learn that we were able to provide a memorable hotel experience for you here in Sofia! On behalf of the whole Hilton Sofia team – thank you very much for your praising comment.

We are all looking forward to the pleasure of welcoming you back soon.

Yours sincerely,

Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belo Horizonte, Brazil
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 3, 2013

I always wanted to stay in a Hilton hotel, but I thought it was better then it is.
I stayed in a DoubleTree hotel in Romania and i liked better, I got the same amount of points in Hilton that I got in DoubleTree even when I paid for 2 rooms in Hilton. (from hilton honors).

Room Tip: in my room on the 9 floors was noise.
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  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, October 1, 2013
Dear guest,

Thank you very much for sharing your observations about Hilton Sofia via TripAdvisor.

I am sorry that your Hilton Sofia experience did not come up to your expectations, but will be delighted to welcome you back under our roof, if you would give us a second chance to show that we could indeed do better next time!

Yours sincerely,

Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 29, 2013

An acceptable stay over 3 days/2 nights. Upgraded to a bigger room as a Gold Hhonors member, the new room was not spectacular, but was on a corner of the building at the end of a corridor and thus servered its purpose well, certaily very quiet but not on the Exec floor though. The Exec lounge was something of a disappointment, both in it's style and amenities. There were some drinks in the evening but the food was minimal and really not what you would expect by comparison to other Hiltons.

The staff were terrific though, very friendy and helpful in every regard. Would I stay here again, probably. Would I try another 5* hotel in Sofia first, probably.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, September 5, 2013
Dear guest,

Thank you for providing us with your feedback. I was gratified to know that you enjoyed your stay with us and remained overall satisfied with the hotel services.
In reply to your comment regarding our Executive Lounge. I would also like to inform you that we have already redesigned the space in order to give it a refreshed look and feel. We added brand new furniture and a new buffet area (you might want to check the photos in our picture gallery) – with beers and other refreshments available all day.

I hope our brand new Executive Lounge will be meeting your expectations and will be looking forward to the pleasure of welcoming you back at Hilton Sofia.


Best wishes,


Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Sofia

Also Known As:
Hilton Sofia Hotel Sofia
Hilton Sofia Hotel
Hilton International Sofia
Sofia Hilton International
Sofia Hilton
Address: 1 Bulgaria Blvd, Sofia 1421, Bulgaria
Phone Number:
Location: Bulgaria > Sofia Region > Sofia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Sofia
#2 Business Hotel in Sofia
#3 Romantic Hotel in Sofia
#3 Luxury Hotel in Sofia
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Sofia 5*
Official Description (provided by the hotel):
Hilton Sofia has the perfect location in the heart of the city, opposite the Sofia Congress Centre (National Palace of Culture), surrounded by the South Park and overlooking the Vitosha Mountain. Hotel guests are near the commercial district and government offices. Boutiques, restaurants and nightclubs are within walking distance, while Sofia International Airport lies 13 km to the east, an approximate 20 minute transfer. With 245 rooms on 8 floors, equipped with the most modern in-room facilities, 2 Executive Floors and brand new Executive Lounge, Health Club with in-door pool and 24/7 Fitness by Precor, Hilton Sofia is the perfect choice of the modern traveler. Spacious, stylish and modern venues, resplendent with natural light, provide you with an unparalleled environment in which to work and relax. From the daily airport shuttle to the multifunctional meeting facilities, creative food service and elegant dining: enjoy the Hilton Sofia experience. ... more   less 
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