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“Hilton in Sofia...a safety!!” 4 of 5 stars
Review of Hilton Sofia

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Hilton Sofia
5.0 of 5 Hotel   |   1 Bulgaria Blvd, Sofia 1421, Bulgaria   |  
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Ranked #5 of 124 Hotels in Sofia
Milano, Italy
1 review
1 helpful vote 1 helpful vote
“Hilton in Sofia...a safety!!”
4 of 5 stars Reviewed May 27, 2013

Very good place and confortable accomodation with every services. The hotel is clean, rooms are spacious, in the lobby are present some Mac and Pc for the internet connection and an health club with a swimming pool and a SPA. The breakfast is special but the dinner is expensive and not so particular.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, June 5, 2013
Dear Guest,

Thank you for your kind feedback. I was very pleased to learn that we were able to make you comfortable in our property and delivered a pleasant hotel experience for you in general.

We are looking forward to welcoming you back soon.

Yours sincerely,


Stephan Reiter
General Manager
Hilton Sofia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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645 reviews from our community

Traveler rating
    347
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    41
    15
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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English first
RHO, Italy
1 review
5 of 5 stars Reviewed May 26, 2013

Just to let you understand the service. I have left my coins on the table in my room and I have found them all piled up. At the restaurant I have tasted one of the best tagliatelle I have ever tried. The service is perfect in every aspect

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, June 5, 2013
Dear Guest,

Thank you for your kind feedback. It is a great pleasure to learn that you remained highly satisfied with our hotel as well as with the service, received at the hands of our team members.
We sincerely hope to welcome you back soon.

Kind regards,

Stephan Reiter
General Manager
Hilton Sofia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guildford, England, United Kingdom
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 25, 2013

Hilton Sofia did everything that was possible to fulfil my requests. From the airport pickup with an english speaking driver that was really helpful with some city insight to an early check-in without any problem. All member of staff were amazingly helpful and polite. The restaurant and the bar are good places to relax and enjoy your meal. The seabass fillet i had was delicious.
It is located 5 minutes from a big shopping mall with a supermarket so you can easily go there to buy essentials or just shop around.
Overall, although pricey the value you enjoy is priceless.

Room Tip: If i were to go again i would probably not choose a room on the main road side as street racers can...
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, June 5, 2013
Dear Guest,

Thank you for your kind feedback. We appreciate your valuable comments and it is great to learn that you have enjoyed your stay with us - from the airport pick up, via the friendliness of our team members to the restaurant experience!

We hope that your travel plans will include Sofia again soon!

Kind regards,

Stephan Reiter
General Manager
Hilton Sofia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kearney, Nebraska, United States
1 review
5 of 5 stars Reviewed May 25, 2013

I have been staying at this hotel for the past 7 years - and their staff have been most helpful, friendly with a passion to serve their guests. I refuse to stay anywhere else in Sofia. Corner rooms have excellent view - love them.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, June 5, 2013
Dear Guest,

Thank you for letting others know of your nice experience at Hilton Sofia!
It was a pleasure for me to read that you remained very happy with the service provided by our team members – we will do our best to keep up the good work.
Once again, your loyalty is highly appreciated and I look forward to the pleasure of welcoming you back with us, soon.

Kind regards,

Stephan Reiter
General Manager
Hilton Sofia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nitra, Slovakia
1 review
5 of 5 stars Reviewed May 21, 2013

Hilton is located in city center in Sofia - 10 min walking. Many resurants can be find there in case you would like to go out for a dinner. There is a park next to Hilton, which is safe for a running. Hotel staff will assist you. Hilton service is a best here, I had ever experienced.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, June 5, 2013
Dear Guest,
Thank you very much for sharing your comments with us via TripAdvisor.
I was glad to find out that you enjoyed the Hilton Sofia experience and remained very happy with the hotel location and the services provided by our team members. Your comments are highly appreciated.
Looking forward to the pleasure of welcoming you back in Sofia, soon!

Sincerely,


Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Townsville, Australia
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 20, 2013

We had two enjoyable nights at the Hilton Sofia. The room was more than comfortable and the facilities all that we required. The staff were very friendly and eager to please. The meals were of a very good standard, we were on Tour through Europe and dinner was provided most nights. Although ours was not off the a la carte menu, our 3 course dinner was very good and gave us an insight into the foods of Bulgaria. The breakfast buffet was one of the best in our 6 weeks of touring. All in all a very good hotel.

Room Tip: Couldn't say as our room was allocated by the hotel, but was of a high standard.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, June 5, 2013
Dear Guest,

Thank you very much for your kind feedback.

I was glad to find out that you enjoyed the Hilton Sofia experience and remained highly satisfied with the hotel facilities, guestroom ambiance, the friendly service of our team members and the breakfast and dinner offer. Your comments will motivate us to further improve our performance!

Looking forward to the pleasure of welcoming you back in Sofia, soon!

Sincerely,

Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed May 17, 2013

My wife has been coming to this hotel since 2005,and has always found the service and accommodation excellent. How things have changed since January! This afternoon, on arriving at reception, the girl at the desk asked her to sign a document which stated that we had a USA address, which is incorrect. She told my wife that they had no record of her ever staying here and then made her wait while she phoned a member of the hotel's 'Sales Team' to confirm the booking, which was made as always through Expedia. As if this wasn't enough, my wife was then given a tatty room. Either the management has changed or the reception staff should be re-trained or fired.

  • Stayed May 2013, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, June 11, 2013
Dear Sir,

Thank you for bringing to our attention your wife’s feedback about Hilton Sofia. We appreciate your comments, which will help us enhance our performance.

Please accept our apologies for not meeting your wife’s expectations and rest assured that we have made the necessary internal evaluation.

We sincerely hope that we will have the opportunity to welcome your wife back soon, this time for an immaculate Hilton Sofia experience.

Sincerely,


Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Sofia

Address: 1 Bulgaria Blvd, Sofia 1421, Bulgaria
Phone Number:
Location: Bulgaria > Sofia Region > Sofia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Sofia
#4 Luxury Hotel in Sofia
#4 Family Hotel in Sofia
#7 Romantic Hotel in Sofia
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Sofia 5*
Number of rooms: 245
Official Description (provided by the hotel):
Hilton Sofia has the perfect location in the heart of the city, opposite the Sofia Congress Centre (National Palace of Culture), surrounded by the South Park and overlooking the Vitosha Mountain. Hotel guests are near the commercial district and government offices. Boutiques, restaurants and nightclubs are within walking distance, while Sofia International Airport lies 13 km to the east, an approximate 20 minute transfer. With 245 rooms on 8 floors, equipped with the most modern in-room facilities, 2 Executive Floors and brand new Executive Lounge, Health Club with in-door pool and 24/7 Fitness by Precor, Hilton Sofia is the perfect choice of the modern traveler. Spacious, stylish and modern venues, resplendent with natural light, provide you with an unparalleled environment in which to work and relax. From the daily airport shuttle to the multifunctional meeting facilities, creative food service and elegant dining: enjoy the Hilton Sofia experience. ... more   less 
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Also Known As:
Hilton Sofia Hotel Sofia
Hilton International Sofia
Sofia Hilton International

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