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“Spoiled by Hilton staff” 5 of 5 stars
Review of Hilton Sofia

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Hilton Sofia
5.0 of 5 Hotel   |   1 Bulgaria Blvd, Sofia 1421, Bulgaria   |  
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Ranked #5 of 124 Hotels in Sofia
Gouda, The Netherlands
Top Contributor
72 reviews 72 reviews
28 hotel reviews
Reviews in 35 cities Reviews in 35 cities
51 helpful votes 51 helpful votes
“Spoiled by Hilton staff”
5 of 5 stars Reviewed April 13, 2013

As female business traveler I could not have been in better care than by the staff of the Sofia Hilton. Off course does the access and service in the executive lounge add greatly to this experience, but I felt equally spoiled in the restaurant, bar or by lobby staff; all making my stay as pleasant as possible. I regret not to have had the time to visit the gym, pool and sauna. Breakfast was brought to my room in the middle of the night, so I started my (travel) day well. The maitre in the restaurant was so hospitable, his personal attention and care gave me a very welcome and warm feeling. All staff were proud to explain about their national (great) drinks and food, so next to a successful and tiring business trip I have been able to learn many things of the Bulgarian culture too.

Room Tip: Executive rooms offer you access to the executive lounge; well worth considering.
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, April 16, 2013
Dear TravelTulip2,

Thank you very much for sharing your comments with us via TripAdvisor.
I was glad to find out that you enjoyed the Hilton Sofia experience and remained very happy with the hotel facilities, guestroom ambiance, the pro-active service of our team members and the food and beverage offers – your comments are highly appreciated.
Looking forward to the pleasure of welcoming you back under our roof, soon!

Sincerely,


Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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647 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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English first
Melbourne, Australia
Top Contributor
318 reviews 318 reviews
62 hotel reviews
Reviews in 119 cities Reviews in 119 cities
151 helpful votes 151 helpful votes
5 of 5 stars Reviewed April 13, 2013

My wife and I stayed here for two nights as part of a group tour with Insight Vacations. We had a very comfortable stay and were impressed by how professional the staff were (the check-in staff, the porters, the restaurant staff). Our compliments to the management and staff of this top quality hotel.

The location is within an easy walking distance to the town centre. The check-in staff provided us with a map of the town and recommended places for us to visit and to dine at.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, April 16, 2013
Dear PlanetOz,

Thank you for letting others know of your nice experience at Hilton Sofia!
It was a pleasure for me to read that you remained very happy with the service provided by our team members – we will do our best to keep up the good work.
Once again, thank you for your visit and I look forward to the pleasure of welcoming you back with us, soon.

Kind regards,

Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi
Top Contributor
69 reviews 69 reviews
35 hotel reviews
Reviews in 34 cities Reviews in 34 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed April 10, 2013

Excellent hotel, super location - walking to NDK, Mall - City Center and of course the Vitosha street. Nice Gym, Spa with Steam, Sauna and Massage, Wi- Fi, decent Breakfast and friendly staff .... one of the best staying options in Sofia. Highly recommended.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, April 16, 2013
Dear Rishiraj_s,

Thank you for posting your comment about Hilton Sofia on TripAdvisor.

It was a pleasure to read that you had an excellent hotel experience and remained highly satisfied with the services and facilities provided. Please rest assured that your high appreciation motivates us to further improve our performance!
Once again, thank you for your visit and I look forward to the pleasure of welcoming you back under our roof.

Kind regards,

Stephan Reiter
General Manager
Hilton Sofia
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Parma, Italy
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed March 29, 2013

I stayed at the Hilton last time I was in Sofia for business and was very satisfied. The room was very spacious with nice fittings. Great bathroom with a variety of amenities. I had some time to enjoy a good workout at the gym with was a plus. Breakfast was ok. Overall, a good hotel to stay on business !

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, April 16, 2013
Dear Mario C,

Thank you very much for sharing your comments with us via TripAdvisor.
It was a pleasure for me to see that you shared your positive feelings about the service and facilities in our hotel.

Once again thank you for your nice comments.

Looking forward to welcoming you back at the Hilton Sofia.


Sincerely,


Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
72 reviews 72 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed March 29, 2013 via mobile

Being in the realm of Hilton hotels I expected better . Rooms average ,price average, food average and location average. Not sure if I'd repeat, Sofia must have better value for money . Anyway for a short visit it isn't all that bad. Don't expect a Hilton hotel the way one imagines

Stayed October 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, April 16, 2013
Dear Alexis N,

I would like to thank you for sharing your comments with us via TripAdvisor.
Your feedback is very important to us and has been highly appreciated!
I would like to assure you that we are always striving to improve our performance, hence on your next visit we will do our best to show you that we can indeed do better.
Once again, I would like to thank you for your comments and look forward to the pleasure of welcoming you back at the Hilton Sofia!

Kind regards,

Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 21, 2013

This was our first trip outside of the U.S. and we were very nervous because we didn't speak the language. The staff at the Hilton were very friendly and helpful. They all were able to communicate with us in English which was a relief for us. The Breakfast was great, among some of the best we have had in hotels. I would highly recommend this property to anyone. The room was clean and very nice. It was also nice because it is only a block away from the mall and shopping.

Room Tip: We had a corner room on the sixth floor, and had a great view of a park.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, April 16, 2013
Dear Thomas W,

I would like to thank you for letting others know of your nice experience at the Hilton Sofia. It was a pleasure for us to read that you remained very happy with our team, the Hilton Breakfast experience, the guestroom ambiance and facilities – we will do our best to keep up the good work. Once again, thank you for your visit and I look forward to the pleasure of welcoming you back under our roof.

Sincerely,

Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, VA
Top Contributor
51 reviews 51 reviews
37 hotel reviews
Reviews in 32 cities Reviews in 32 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 19, 2013

When you travel a lot, you will soon start to prefer even quality to adventure, hence my appreciation of Hilton quality controls which makes every stay an experience of predictably good quality. This hotel is particularly well-staffed and professional, though a bit out of the way, about a 15-minute walk from Vitosha bvd and the downtown buzz, but definitely worth the extra mile. Gym facilities are a bit below par, with a small room crammed with cardio, some functional equipment and dumbbells, but still way over other Sofia hotels' standards. Bar and lounge food is surprisingly good, and the wine selection is exquisite.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sreiter, General Manager at Hilton Sofia, responded to this review, April 16, 2013
Dear Wakanaman,

Thank you very much for your kind feedback, shared via TripAdvisor. We are very happy to learn that you enjoyed your stay at Hilton Sofia and remained very satisfied, especially with the food and beverage experience!
It will be a pleasure to welcome you back on your next trip to Sofia.

Sincerely,

Stephan Reiter
General Manager
Hilton Sofia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Sofia

Address: 1 Bulgaria Blvd, Sofia 1421, Bulgaria
Phone Number:
Location: Bulgaria > Sofia Region > Sofia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Sofia
#4 Luxury Hotel in Sofia
#4 Family Hotel in Sofia
#7 Romantic Hotel in Sofia
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Sofia 5*
Number of rooms: 245
Official Description (provided by the hotel):
Hilton Sofia has the perfect location in the heart of the city, opposite the Sofia Congress Centre (National Palace of Culture), surrounded by the South Park and overlooking the Vitosha Mountain. Hotel guests are near the commercial district and government offices. Boutiques, restaurants and nightclubs are within walking distance, while Sofia International Airport lies 13 km to the east, an approximate 20 minute transfer. With 245 rooms on 8 floors, equipped with the most modern in-room facilities, 2 Executive Floors and brand new Executive Lounge, Health Club with in-door pool and 24/7 Fitness by Precor, Hilton Sofia is the perfect choice of the modern traveler. Spacious, stylish and modern venues, resplendent with natural light, provide you with an unparalleled environment in which to work and relax. From the daily airport shuttle to the multifunctional meeting facilities, creative food service and elegant dining: enjoy the Hilton Sofia experience. ... more   less 
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Also Known As:
Hilton Sofia Hotel Sofia
Hilton International Sofia
Sofia Hilton International

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