I spent 2 nights at the Sheraton Sofia, for business.
The location is great, right in the middle of the city. Other hotels like Kempinsky or Hilton requires cab trips, which is annoying with the Sofia traffic.
The building is a "grand" historical building, with a lot of marble, large corridors etc. 2 floors (4+5th) have been renovated. I was lucky enough to be in the 5th. Room is not huge but nice, with classic wood furniture, plasma screen, internet cable. Bathroom in marble, no bathrobe though. Bed is comfortable, with new mattress and pillows. Room looking towards the city (vs. courtyard), with a French balcony. Double glazed windows could not keep all the noise outside, so sensitive sleepers may prefer the courtyard with view on a sightseeing church.
The problem is the service, which can be very variable, esp. at the reception. Nobody to greet me from the taxi or grab my luggage. 2 persons at the check-in speak together during a solid 2 minutes whilst i am waiting to check-in (client centrism I guess). I asked whether they could find out my Starwood member number out of their computer and got superbly ignored. Cocktails at the lobby bar are not great, though the piano soothes this. Good restaurant tip from the French speaking lady at the reception.
Good breakfast in the room service (though my colleague got hers cold and late). Good buffet breakfast, staff a bit overwhelmed sometimes.
Free shoe shine service in the lobby is a nice touch, with the chaotic streets of Sofia taking their toll on your shoes.
Having had a coffee at the direct competition Grand Hotel nearby, it seems that staff is much friendlier there. Hopefully joining the EU will bring back the smile on people's face at the Sheraton, using the full potential of this great building?
- Official Description (provided by the hotel):
- Sophisticated Hotel in traditionally styled, 5-story building located at city center. ... more less
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- Also Known As:
- Sheraton Sofia
- Sofia Sheraton