I spent all weeknights for 4 months in the Sheraton, and had an overly positive experience. Service was great, the hotel staff is amazing and you actually feel at home in the hotel. Great job! Also, the location is unbeatable.
In regards with rooms, the deluxe rooms were very nice, although their design and furniture is dated and needs updating - it's still totally fine though and the bed is very good. What, on the other hand, is NOT fine is the basic rooms quality: this is in one word unacceptable. I spent only a couple of nights in one and I would never go back to one of those. Especially the bed was a tragedy, would have been a tragedy even for a 3* hotel, I just could not believe how bad it was.
On the rest of the package, food quality was seriously inconsistent, ranging from very good to downright mediocre. Business lounge was subpar, but still a fine place to work. Their gym needs to be updated urgently: it's tiny, has very few things and a few were even out of order.
In any case, it's a good choice for business in Sofia, but make sure you don't stay in the basic rooms!
Don't take the basic room type.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Valued Guest,
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May I thank you, for sharing your thoughts about the services and facilities experienced during your stay at the Sofia Hotel Balkan A Luxury Collection Hotel.
I am very pleased to see that you have enjoyed your stay with us and members of our staff have fulfilled your expectations.
I am very sorry that we have failed to fulfill your expectation about our basic rooms.In regards to your comments, I would like to kindly inform you that I have discussed your remarks in details with the concerned department.It is part of our plans in the near future to upgrade the facilities of our fitness center too.
It is through responses like yours that we can evaluate our services and I thank you once more.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.